topic Re: Excellent customer service in Discussions & Feedback

Excellent customer service

Danniella — Wed, 30 May 2018 19:28:20 GMT

I recently contacted to get my payment problem sorted as there had been a mix up with it which I need sorting, I got put through to Jamaine who was very polite with me and helped me straight away, there was a problem with the system being slow which meant I had to wait but he was very apologetic for this, which sometimes I know if can’t be helped! He got everything sorted with me and double checked I was okay with it all and gave excellent customer service!! Thank you:)!!

Re: Excellent customer service

Cleoriff — Wed, 30 May 2018 19:37:33 GMT

@DanniellaThanks for this excellent feedback

I will mention @Marjo @Martin-O2 and @EmilieT who will feedback this to Jamaine.

Thanks for posting and welcome to the forum

Re: Excellent customer service

jonsie — Wed, 30 May 2018 22:23:01 GMT

Its so refreshing when customers are posting about positive experiences rather than all the negativity we usually see.

Thank for posting and I'm sure one of the admin team wuill be in touch with you tomorrow for more details

Re: Excellent customer service

Martin-O2 — Thu, 31 May 2018 08:10:11 GMT

Thanks for the mention @Cleoriff

@jonsie We've started to collect all the nice feedback over in our new archive here!

@Danniella I'm really pleased that customer services were able to solve your issue and keep you happy! So I can pass on your kind words to the advisor you spoke to I'll need a few details so I'll drop you a private message.