topic Re: Wifi calls in Discussions & Feedback

Wifi calls

Mikey143014 — Thu, 24 May 2018 11:53:59 GMT

Just found out I can't use wifi calls when abroad even though I was told by a 02 chat person I could. This as replaced tu go. How can it replace if you can only use in the uk. What a waste of time. Bring back Tu GO.

Re: Wifi calls

MI5 — Thu, 24 May 2018 11:56:07 GMT

It was never marketed as a Tu replacement and you are correct that it can't be used abroad.
We would all love for Tu to be brought back, but sadly, will never happen.

Re: Wifi calls

Cleoriff — Thu, 24 May 2018 13:06:33 GMT

Totally agree about TuGo....the worst thing O2 ever did (for their customers) was to stop it. That along with World Chat are the two most missed apps I think...

Re: Wifi calls

Anonymous — Thu, 24 May 2018 13:54:08 GMT

O2 royally messed up on that

Re: Wifi calls

jonsie — Fri, 25 May 2018 05:10:57 GMT

Another unforgiveable monumental error by live chat especially if this advice formed part of an upgrade deal or new handset. Have you kept a copy of the chat transcript?

I would be making a complaint. These people represent O2 and are the face of customer service for many people who think they are fully trained advisers who can't something as important as this right.

It's important hat you make a complaint here : Resolver

make a complaint.

Re: Wifi calls

g7rpo — Fri, 01 Jun 2018 20:01:31 GMT

Sorry if Im wrong but does this mean that O2 look at the originating IP of the connection being used to make the call?

Seems to be a lot of hassle, other questions spring to mind, like would using vpn to appear to be in th UK, I have nord and have a l2tp connection available to one of my home connections stop it from being a call originating from outside the UK?

Re: Wifi calls

MI5 — Fri, 01 Jun 2018 20:06:26 GMT

It has been suggested that a vpn might work but as I can't use Ask due to more than one phone on my account, I can't try it myself.

Re: Wifi calls

g7rpo — Fri, 01 Jun 2018 20:14:10 GMT

Im not abroad so unable to test either, wouldnt inclusive roaming cover a decent amount of international calls?

Re: Wifi calls

MI5 — Fri, 01 Jun 2018 20:29:45 GMT

Within the EU for everyone, yes, or for those on tariffs giving the travel extra benefits.