topic Re: O2 Community > My Settings : Personal Profile in Discussions & Feedback

O2 Community > My Settings : Personal Profile

pgn — Sun, 13 May 2018 21:47:52 GMT

Why, when I change the "First name" field in

O2 Community > My Settings : Personal Profile

does it always get set back to what it was previously the next day?

Bet you it reverts again overnight...

Re: O2 Community > My Settings : Personal Profile

MI5 — Sun, 13 May 2018 21:52:04 GMT

Dunno, mine doesn't but as it's not displayed anywhere I guess it's fairly irrelevant?

Re: O2 Community > My Settings : Personal Profile

pgn — Sun, 13 May 2018 22:15:15 GMT

Oh, you're right @MI5 - @@@least for the 4 people I have checked, their Bio does not show the name.

Begs the question "What's it there for, then?", but I know better than to ask stoopid questions like that...

Re: O2 Community > My Settings : Personal Profile

jonsie — Sun, 13 May 2018 22:14:09 GMT

obvioussly it's there so you can change it to a different one every day....

Re: O2 Community > My Settings : Personal Profile

pgn — Sun, 13 May 2018 22:16:30 GMT

Good point, @jonsie - and to give the system something to do overnight, changing it back... 😁

Re: O2 Community > My Settings : Personal Profile

Glory1 — Sun, 13 May 2018 23:30:42 GMT

I'm gonna guess here @pgn but I would assume admin have access to and need our first name information so they can address us more personally in PMs. So, for example they can say Hi Gloria to me instead of Hi Glory1.

Re: O2 Community > My Settings : Personal Profile

jonsie — Sun, 13 May 2018 23:48:35 GMT

I've just changed my name and will check again tomorrow if it's reverted back.

Only Mercedes ever called me Steve, everyone else in admin addresses me as jonsie which I find very impersonal in honesty. I don't mind when they are giving me a bollocking but for personal PMs I would like to be addressed by my birth name.

Re: O2 Community > My Settings : Personal Profile

Glory1 — Mon, 14 May 2018 01:38:15 GMT

Interesting what you say @jonsie. Now I'm always addressed as Gloria in a PM by all of admin whether I'm getting a bollocking, a compliment or it's just a general chat. They've never referred to me as Glory1 which, like you, I would find very impersonal if not dowright offensive.

I can understand using our userids on the open forum but not in a PM that only you can view and read. How very, very odd.

Maybe they prefer jonsie to Steve? In which case they should ask if you mind being addressed as jonsie which would give you the option to say 'well actually I prefer Steve'.

Anyway, as they read all our posts, perhaps they'll get the message now 😄

Re: O2 Community > My Settings : Personal Profile

Cleoriff — Mon, 14 May 2018 06:27:13 GMT

I have never tried it. Mind you I rarely play about with my settings. I find if I do that, I usually mess something up. I only look at them if something stops working ie getting emails in etc.

As for PM's from admin, I am always called Denise (though Toby used to call me Cleo)

If I receive a PM from any of the mods, I am called Cleoriff...Not surprised at that as I only hear from them for one reason

Re: O2 Community > My Settings : Personal Profile

Glory1 — Mon, 14 May 2018 11:00:13 GMT

No I rarely have a need to change my settings either @Cleoriff. And funnily enough, the few times I had a PM from the mods, they also called me Gloria. And I should imagine it was for exactly the same reason as you 🤣

Re: O2 Community > My Settings : Personal Profile

jonsie — Mon, 14 May 2018 11:20:59 GMT

@pgn wrote:
Why, when I change the "First name" field in

O2 Community > My Settings : Personal Profile

does it always get set back to what it was previously the next day?

Bet you it reverts again overnight...

I changed mine sometime after midnight (just the shortened version of my given name) and some 12 hours later it has changed back to the full given name even though I got the message Save successful. I guess that some things aren't allowed to be changed but why then the option there? Makes not a jot of difference but s there a reason for this @Martin-O2 @Marjo @EmilieT?

Re: O2 Community > My Settings : Personal Profile

Marjo — Mon, 14 May 2018 11:25:33 GMT

Good feedback and question guys. Cheers for the tag! I tried to change mine too. So it's not changing it due to the account being linked with My O2. So if you look at your name in My O2 it should be the same as what you see in your profile as it's linked to it.

Re: O2 Community > My Settings : Personal Profile

Glory1 — Mon, 14 May 2018 12:20:17 GMT

So if you want to change your name you need to change it in MyO2 first and then in Personal Profile. Good to know, not that I plan changing my name any time soon 😉

Thanks for the info @Marjo

Re: O2 Community > My Settings : Personal Profile

Glory1 — Mon, 14 May 2018 12:32:24 GMT

Well I can't speak for MyO2 but had a look in MyO2Business and I can only change my username not my given name. Is it the same for MyO2 @Marjo?

And if it is could you change it by contacting CS?

Re: O2 Community > My Settings : Personal Profile

Marjo — Mon, 14 May 2018 13:39:04 GMT

If your name updates to something else in My O2, it will probably automatically update in your forum profile page too when you next login. You'd need to fill in a name change form though, can't do it by yourself in My O2 I'm afraid.

Re: O2 Community > My Settings : Personal Profile

jonsie — Mon, 14 May 2018 14:00:41 GMT

You have to call customer service to change your name in My O2 which I would think is for security.

Re: O2 Community > My Settings : Personal Profile

Glory1 — Mon, 14 May 2018 14:37:36 GMT

Yes, that makes sense @jonsie.

Re: O2 Community > My Settings : Personal Profile

pgn — Mon, 14 May 2018 20:29:30 GMT

@Marjo wrote:
If your name updates to something else in My O2, it will probably automatically update in your forum profile page too when you next login. You'd need to fill in a name change form though, can't do it by yourself in My O2 I'm afraid.

That must be it - 'cos it's changed back in my Community settings today, and it matches the first name shown in my MyO2 contact details.

Mystery solved, thanks @Marjo

(Still a bit silly that the Community Forum offers you the option to change it though...! )

I'd select your answer as "The Solution", but can't find the option to do that...

Re: O2 Community > My Settings : Personal Profile

Cleoriff — Mon, 14 May 2018 21:04:20 GMT

@pgn wrote:

I'd select your answer as "The Solution", but can't find the option to do that...

That's because anything posted in Discussions and Feedback doesn't give the option to award solutions @pgn

A recent change, something instigated when Mercedes was in charge (I think)

Re: O2 Community > My Settings : Personal Profile

Marjo — Tue, 15 May 2018 09:25:32 GMT

@Cleoriff wrote:

@pgn wrote:

I'd select your answer as "The Solution", but can't find the option to do that...

That's because anything posted in Discussions and Feedback doesn't give the option to award solutions @pgn

A recent change, something instigated when Mercedes was in charge (I think)

That's right @Cleoriff, the help topics are in the Help boards which all have Solutions enabled, and the general discussion areas (feedback, news, off topic etc.) do not have Solutions. We have an exception to this now though with the new Priority board which you might have noticed, where we're hoping to have both general discussions around Priority as well as help.