topic Re: Virtual Interview 20/11/13 – My O2 in Welcome & News

Virtual Interview 20/11/13 – My O2

KimberleyH — Mon, 18 Nov 2013 17:25:20 GMT

Hey Guys,

We’re having another Virtual Interview session on the community, this time it’s for the My O2 app.

There have been plenty of questions we’ve seen in the past about My O2 and you’ve helped members with their issues in the way you normally do!

Now it’s your turn to get your questions in about My O2 and the My O2 app to Leanne Gethin from Digital Self Service at O2. Leanne really wants to hear your questions and ideas, maybe they’ll match up with what’s coming in the future…

This is your chance to ask any question about My O2 in terms of user experience, features, functionality and compatibility, truly everything about the service.

The session will be longer than our last Virtual Interview, it will now be 90 minutes and can be extended if we need to, as we’d like to answer all of your questions!

We’ll be holding the session on the 20^th of November at 12:30pm. If you’re new to the O2 Community and want to take part, check out this starter guide: http://community.o2.co.uk/t5/Welcome-News/What-s-the-O2-community-and-how-to-get-started/td-p/426482

To get your MyO2 questions answered, simply post them on this thread. Leanne from MyO2 will log in on Wednesday and answer any that you have added.

Thanks

Kim

Re: Virtual Interview 20/11/13 – My O2

adamtemp64 — Fri, 08 Nov 2013 13:19:10 GMT

Just one question

When will us business customers get a similar product as the flash based website we have is no good on an ios device?

http://www.o2.co.uk/business/myo2business

Re: Virtual Interview 20/11/13 – My O2

aldaweb — Mon, 11 Nov 2013 15:55:58 GMT

Will there ever be a native Blackberry 10 MyO2 app?

Why was the updated ported Android 5.0 app pulled from Blackberry World and when is there likely to be an update?

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Fri, 15 Nov 2013 09:54:45 GMT

Hi,

As a Pay as You Go user the MyO2 App is a little more basic than that of the Pay Monthly Customer.

Generally the information given on the 'Home' and 'My Balance' Tabs are clear enough.

However the 'My Bolt On's' tab is pretty much static and just shows what bolt on you have.

No info on remaining allowances in it or anniversary date. No Option to cancel or add a Bolt On.

Re: Virtual Interview 20/11/13 – My O2

MI5 — Fri, 15 Nov 2013 10:04:53 GMT

I have 2 pay monthly accounts and the app is near perfect for me. My only question is in relation to having to log into the community from the link in the app. As we already have to sign into the app, could we not just go straight into the community forum without having to log in again....?

Re: Virtual Interview 20/11/13 – My O2

jonsie — Fri, 15 Nov 2013 10:32:45 GMT

Agreed. Just going straight from the app would be a logical step forward.

Re: Virtual Interview 20/11/13 – My O2

davethorp — Fri, 15 Nov 2013 18:50:49 GMT

Do O2 have any plans to bring notifications to the app? For example you could send a push notification for the following events:

1. Whenever a bill is generated with the notification saying how much the bill is

2. A further notification a few days before the bill is due for payment or a DD is due to be taken

3. Whenever someone becomes close to running out of minutes, texts or data

There are probably other instances when the app could send a notification too but these were the ones I could think of off the top of my head

Re: Virtual Interview 20/11/13 – My O2

MI5 — Fri, 15 Nov 2013 20:13:37 GMT

@davethorp wrote:
Do O2 have any plans to bring notifications to the app? For example you could send a push notification for the following events:

Like it, here's another....

Based on location push a notification of any planned network maintenance.....

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Fri, 15 Nov 2013 21:16:56 GMT

I recently took part in an O2 Labs beta for a possible MyO2 app for Windows Phone 8. The beta trial was time limited and the app no longer functions.

The app functioned flawlessly but was very rudimentary compared to the iOS and Android versions.

The official so called app that O2 have in the Windows Phone Store is a complete disgrace; a simple collection of links that never work!

I would be very pleased if O2 stuck to their marketing and PR hype by supporting Windows Phone on equal terms as iOS and Android as they like the technology press to believe they do!

I notice that O2 Germany released an app on 9th November on a par with the iOS and Android release (screenshot attached), and wondered if there was anything on the grapevine for a UK release of this app. (I never realised I was such a dreamer!!!!)

Re: Virtual Interview 20/11/13 – My O2

Frogger — Mon, 18 Nov 2013 16:58:46 GMT

Lots of display issues of webpages in IE10 and IE11, including this forum reply option. Been a problem for a while.

Now O2.co.uk addresses are stopped I tried to change my contact email on MyO2, I think I just change my username to the new email address but this is not clear. I previously had a user name not address and my emails came to my o2.co.uk address... but now????

Re: Virtual Interview 20/11/13 – My O2

Frogger — Mon, 18 Nov 2013 17:05:54 GMT

How do we take part, that links give no instruction on how to join !!

Re: Virtual Interview 20/11/13 – My O2

Toby — Mon, 18 Nov 2013 17:22:21 GMT

Hi Frogger,

In this Virtual interview session, you simply need to post on this thread (as you have) and members of the MyO2 team will come on and answer questions on Wednesday.

Hope that makes sense!

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Tue, 19 Nov 2013 18:59:31 GMT

I love the iPhone version of the app, gives me a heads up quickly and easily on my phone. I do however feel (like other pay and go customers) that the information it provides is limited in comparison to that of contract customers+when will we get an IOS7 look and feel too-It looks rather old in comparison to other refreshed apps?

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Tue, 19 Nov 2013 19:24:24 GMT

Why cant you log in on the app without having to choose what connection you want to set up? Every time I try to use the app, it asks me to try again using my data connection and to turn off WiFi, that just doesn't make sense as other apps seem to cope with either, even if they are both on or not. The login multiple times is another thing I don't see why is necessary too.

Re: Virtual Interview 20/11/13 – My O2

jonsie — Tue, 19 Nov 2013 20:16:23 GMT

The app should work irrespective of wifi or data connection. What you describe relates to the old My O2 web page? You set up a pin number for the app?

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Tue, 19 Nov 2013 20:36:23 GMT

Rather than work on the app can you work on the underlying data that it receives. The MyO2 data is wrong and has been since your recent mid contract price increases.

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Tue, 19 Nov 2013 20:38:35 GMT

I use a Lumia 925 so i think its the windows OS that o2 don't care about. But saying that, i do know what i am talking about and it is the app not the website.

Re: Virtual Interview 20/11/13 – My O2

Toby — Wed, 20 Nov 2013 09:36:20 GMT

Some great questions and observations here guys.

There's still time to get any last questions in so get involved

Leanne will be on shortly!

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Wed, 20 Nov 2013 12:33:55 GMT

Hello everyone,

I am Leanne - MyO2’s business owner.

It feels great to be a here with you guys today, especially since I've been involved with the community since 2007. I find this place extremely useful for our customers as it’s a fantastic way for everyone to share ideas and help each other.

You guys have posted some great questions and suggestions on this thread around MyO2 and I look forward to answering them in the next 90 mins.

Thanks, Leanne

Re: Virtual Interview 20/11/13 – My O2

Anonymous — Wed, 20 Nov 2013 12:36:18 GMT

@adamtemp64 wrote:
Just one question

When will us business customers get a similar product as the flash based website we have is no good on an ios device?

http://www.o2.co.uk/business/myo2business

Hi Adam,

Thanks for the first question, we are very aware that our MyO2 prop for business isn't at the same level as it is for consumer. Having said that, we are scoping out what this should be like in future for our business customers.

I know you've asked this question on many occasions in the past on the community as well as other social media channels. I appreciate your patience and will share more details as soon as I have something more concrete from my team. In the meantime if you’ve got any quick wins that we can consider on the MyO2 business portal, please drop in your suggestions.