topic Re: News about O2’s Home Broadband and Home Phone Service in Welcome & News

News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 08:35:28 GMT

Hi everyone,

We have reached agreement with Sky for them to acquire our consumer Home Broadband and Home Phone business.

For more information on what this means, read more here: http://o2lin.kr/Z1CRJT

If you’d like to read our press release, it’s here: http://o2lin.kr/Z1zF10

O2 Social Media Team

Re: News about O2’s Home Broadband and Home Phone Service

adamtemp64 — Fri, 01 Mar 2013 07:37:31 GMT

Watch those that hate sky to be leaving in thier droves.

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 08:24:28 GMT

12 months free line rental from retentions last I heard - I guess most of them will stay

Re: News about O2’s Home Broadband and Home Phone Service

Bambino — Fri, 01 Mar 2013 08:42:08 GMT

I've been on Sky broadband and phone for many years. The service is generally pretty good. I did have a problem a couple of years ago when they switched me over to their own lines in the exchange, but it was eventually sorted out and I got loads of freebies for the inconvenience they had caused.

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 09:23:15 GMT

I have a discount on my monthly broadband bill because i have an 02 mobile linked to it which i regularly top up.

Does this move mean i will lose my discount?

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 09:58:19 GMT

Oh no! Not again. I went through all this when Tiscali was taken over by TalkTalk. What happened? A jump in price & a capped service (previously unlimited). This is why I joined o2 in the first place.

I am on a BT landline, does this mean I will have to change to a Sky landline? Do we lose the £5 o2 mobile discount? More importantly my o2 email space is being reduced to 20 meg from 1024 meg! As my o2 email account is my main account for all my contacts & businesses I deal with, this means I have got to go all through the procedure of changing my email address with everybody. Not an easy job by far! IF IT AIN'T BROKE, DON'T FIX IT! All this because of stupid 4G, what's so special about that anyway?

Re: News about O2’s Home Broadband and Home Phone Service

Toby — Fri, 01 Mar 2013 09:55:16 GMT

Hi Leviathan,

Once the proposed deal completes, there will be no material change to a customer’s broadband service and no fundamental contract change.

Cheers

Re: News about O2’s Home Broadband and Home Phone Service

MI5 — Fri, 01 Mar 2013 10:05:31 GMT

@Anonymous wrote:
As my o2 email account is my main account for all my contacts & businesses I deal with, this means I have got to go all through the procedure of changing my email address with everybody.

@Your email address should carry over, I'm still using an old @ntlworld.com email that was taken over by Virgin years ago.....

Re: News about O2’s Home Broadband and Home Phone Service

adamtemp64 — Fri, 01 Mar 2013 10:09:38 GMT

on the linked page in the op the email will revert to a basic 20mb free o2 webmail when the swap happens a few questions are answered there http://www.o2.co.uk/broadband/broadbandchanges

Re: News about O2’s Home Broadband and Home Phone Service

adamtemp64 — Fri, 01 Mar 2013 10:14:09 GMT

@buseng12

Why not setup a gmail account and use that to collect the o2 mail until all your contacts have the new email address etc

You should be able to get it all transfered over before the downgrade of mail box size.

Re: News about O2’s Home Broadband and Home Phone Service

Bambino — Fri, 01 Mar 2013 10:26:01 GMT

Just so you all know, I had an email from Sky in December informing me that in April, my current Sky email service will be switching over to Sky Yahoo Mail. I don't really use Sky's service, except to receive mail from Sky, and apparently my Sky email address will not change, but it might be something that will affect users coming over from O2. In any event, if you do have any important mail that you received through O2, you should back it up before the proposed changes take place.

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 10:43:35 GMT

At http://www.o2.co.uk/broadband/broadbandchanges it states that 'if you have an O2 telephone' that will also move to Sky. What it doesn't answer is if your phone line is NOT Sky how will the transfer be carried out. Many of us have taken out a one year advance payment on, in my case, our BT phone which will be a cost penalty if we are forced to move to Sky phone before that has expired. What are the options for those of us who do not want to move our phone line to Sky - other than of course moving broadband supplier?

Re: News about O2’s Home Broadband and Home Phone Service

adamtemp64 — Fri, 01 Mar 2013 10:51:06 GMT

if you do not have an o2 home phone deal your phone line stays where it is at present from the wording you quoted " if you have an o2 home phone"

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 11:36:00 GMT

I thought one of the conditions of Sky Broadband is that you have a Sky landline. Like others I have BT line rental saver where you pay 12 months up front. Mine still has a long way to go, so what happens?

As for the emails, a drop from 1024meg to 20 meg is massive, a couple of emails with attachements & that's your capacity full. I use Outlook as an email client to collect emails from my various accounts, but once your 20 meg is used up, your box will be full & Outlook will not be able to retrieve anything.

No one has answered to £5 mobile discount question yet either. I already have Sky tv so whether that entitles me to any discount I don't know.

Re: News about O2’s Home Broadband and Home Phone Service

Toby — Fri, 01 Mar 2013 12:00:54 GMT

Hi buseng12,

There will be no material change to a customer’s service and no fundamental contract change.

With regards to your phone line, check out the FAQs on the below page under the question, "When will my home broadband and home phone service be moved to Sky?"

http://www.o2.co.uk/broadband/broadbandchanges

Cheers

Re: News about O2’s Home Broadband and Home Phone Service

adamtemp64 — Fri, 01 Mar 2013 12:04:29 GMT

@Toby

The linked page is very vague and badly worded.

The sky press release says moved fully to thier unbundled llu but what about customers that are with bt etc for phone.

I know it is early days but the Q&A section needs a lot of the questions being asked in the threads to be answerd asap.

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 12:26:11 GMT

@Toby wrote:
Hi buseng12,

There will be no material change to a customer’s service and no fundamental contract change.

With regards to your phone line, check out the FAQs on the below page under the question, "When will my home broadband and home phone service be moved to Sky?"

http://www.o2.co.uk/broadband/broadbandchanges

Cheers

As everyone else has said, it only mentions if you have a o2 landline. No mention of BT or anyone else.

Re: News about O2’s Home Broadband and Home Phone Service

Toby — Fri, 01 Mar 2013 12:40:11 GMT

Hi buseng12:

Your BT landline query applies to the answer on that question response also.

I am asking the questions posted here to the team and the FAQs page will be updated as soon as more information is made available.

Cheers, Toby

Re: News about O2’s Home Broadband and Home Phone Service

Anonymous — Fri, 01 Mar 2013 13:01:53 GMT

I dont want to change to sky. I have had dealings with their service and would not want to use them.

I am in a contract with 02 can I cancel it to go to BT and I know that is extreme but that is how strong I feel.

Re: News about O2’s Home Broadband and Home Phone Service

sparkymarcopolo — Fri, 01 Mar 2013 13:03:22 GMT

There's a lot of info about what happens next and the information provided assumes present customers want to stay, what about some info for those who don't?