topic Re: Introduction of DPD PIN Code for O2 Deliveries in Welcome & News

Introduction of DPD PIN Code for O2 Deliveries

Chris_K — Thu, 18 May 2023 08:58:31 GMT

UPDATE: After us noticing some minor issues, and thanks to feedback from customers, we have paused the DPD PIN Code activity while it is reviewed. We currently have no ETA for it making a return at present.

Hey all. We wanted to let everyone know that from 10 May, we’re introducing DPD PIN Code for our Online Upgrade Deliveries and Premium Deliveries.

When a customer receives their DPD delivery updates, they’ll be advised of a 4-digit PIN Code that they will need to pass to the driver to enable the driver to hand over their delivery. The 4-digit PIN Code will be clearly displayed in your updates via SMS, DPD App or email.

How does it work?

Once the 4-digit PIN Code is given to the driver, they’ll input it into their handheld terminal and if correct, the parcel will then be handed over to you.

I don't have a 4-digit PIN?

If you don't have your 4-digit PIN Code then the driver can resend it while at your doorstep, which you can then give to the driver so the parcel can be handed over to you.

If you don't have your 4-digit PIN from your SMS, DPD App or email confirmation, and you don't have your phone handy to receive the 4-digit PIN Code, the driver will be unable to hand over the parcel.

The parcel will be re-attempted the following day or you can reschedule your delivery to a day that’s more convenient to you. If unsuccessful again the parcel will be returned to us.

I didn't provide a mobile number when I ordered

If you didn’t provide a mobile phone number at the point of order then the parcel will be delivered without the need for you to provide a pin code to the driver.

Re: Introduction of DPD PIN Code for O2 Deliveries

Enlli — Thu, 11 May 2023 15:55:41 GMT

Thanks @Chris_K

There has already been a post about this https://community.o2.co.uk/t5/Pay-Monthly/New-phone/m-p/1618985#M257548

No doubt there will be more.

Good to have the information

Re: Introduction of DPD PIN Code for O2 Deliveries

madasaf1sh — Thu, 11 May 2023 19:01:31 GMT

This is good to hear, and something, Amazon, and even Deliveroo do, for orders...

And should stop people saying its been delivered to the wrong house etc

Re: Introduction of DPD PIN Code for O2 Deliveries

gmarkj — Fri, 12 May 2023 15:11:18 GMT

And another customer with no PIN:

https://community.o2.co.uk/t5/Pay-Monthly/iPad-Pro-exchange-return/m-p/1619069#M257573

Re: Introduction of DPD PIN Code for O2 Deliveries

Bambino — Fri, 12 May 2023 15:13:22 GMT

The new delivery system is obviously working very well.

Re: Introduction of DPD PIN Code for O2 Deliveries

TheGerbs — Mon, 15 May 2023 14:52:44 GMT

Ordered an  WATCH yesterday, dpd asked for PIN code which clearly was for the watch cell number so impossible for me to give him the PIN code.
Driver left frustrated as I tried to explain I Cant give him the code.

poor execution O2!! Send an PIN code as part of the new ordering process or have DPD create a one time pin to email to customer!

Re: Introduction of DPD PIN Code for O2 Deliveries

Enlli — Mon, 15 May 2023 15:36:07 GMT

On the occasions I've had a DPD code it is DPD themselves that have generated it and included it in a text message advising of expected delivery time

Re: Introduction of DPD PIN Code for O2 Deliveries

viridis — Mon, 15 May 2023 17:03:48 GMT

So basically, a pin is getting sent out to the device associated with a connected phone number..

RIP watch and ipad orders

Re: Introduction of DPD PIN Code for O2 Deliveries

Enlli — Mon, 15 May 2023 17:07:10 GMT

@viridis wrote:
So basically, a pin is getting sent out to the device associated with a connected phone number..
RIP watch and ipad orders

Either to the number supplied by the customer in their details, or by email to the customers registed email address

Re: Introduction of DPD PIN Code for O2 Deliveries

Chris_K — Thu, 18 May 2023 08:59:12 GMT

After us noticing some minor issues, and thanks to feedback from customers, we have paused the DPD PIN Code activity while it is reviewed. We currently have no ETA for it making a return at present.

Re: Introduction of DPD PIN Code for O2 Deliveries

pgn — Thu, 13 Jun 2024 23:06:37 GMT

@Dave-O2 - has this DPD SMS PIN service been reinstated? Or widened out to cover other courier services used by O2 Sales? Thanks!

Re: Introduction of DPD PIN Code for O2 Deliveries

pgn — Fri, 14 Jun 2024 08:07:33 GMT

And ditto for DHL, as here, @Dave-O2 -

https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-order/m-p/1724282/highlight/true#M276653

A link to how the process is meant to work would be handy for including in the New Phone and Upgrade guides also 👍🏼

Re: Introduction of DPD PIN Code for O2 Deliveries

Dave-O2 — Fri, 14 Jun 2024 08:29:07 GMT

Good morning @pgn

This is something that I will need to confirm, once I have further details on this, I'll update the thread 👍

Re: Introduction of DPD PIN Code for O2 Deliveries

Dhaw — Fri, 28 Jun 2024 00:02:54 GMT

The pin systems seems to be up and running again as I've just done a switch up today 27/6 and received a pin from dpd.

Re: Introduction of DPD PIN Code for O2 Deliveries

pgn — Fri, 28 Jun 2024 05:54:22 GMT

@Dhaw wrote:
The pin systems seems to be up and running again as I've just done a switch up today 27/6 and received a pin from dpd.

@Dhaw - DPD and others' PIN Collection system running again as confirmed here also by the Forum Manager - https://community.o2.co.uk/t5/Discussions-Feedback/Delivery-Pin-Code-Utter-Shambles/m-p/1728988/highlight/true#M132822

Thanks, @Dhaw. 👍🏼

Re: Introduction of DPD PIN Code for O2 Deliveries

knowledgeis1983 — Wed, 10 Dec 2025 11:17:23 GMT

honestly im going with EE after this, what world do you have to live in to think making a code viable in the instance of buying a new phone and having it delivered. ive bought laptops that dont have codes on delivery. its honestly th most unintelliegent process a phone company could adopt to their deliveries. im shocked and honestly dumbfounded by this experience and i wont be coming back

Re: Introduction of DPD PIN Code for O2 Deliveries

Enlli — Wed, 10 Dec 2025 11:31:16 GMT

Nice to rant and did up a thread that was last opened 18 months ago but no one from O2 will read your post as this is a customer to customer community.

Re: Introduction of DPD PIN Code for O2 Deliveries

jonsie — Wed, 10 Dec 2025 13:43:29 GMT

Yep been a thing for a couple of years now

Problems arise when the buyer doesn't have access to their old phone....