topic Re: RCS – An Update from O2 in Welcome & News

RCS – An Update from O2

Chris_K — Wed, 13 Dec 2023 16:56:57 GMT

A final reminder for all our Samsung Messaging customers!

Our Rich Communication Messaging Service (RCS) is moving to Google, so please ensure you follow one of these sets of instructions to prevent you from losing your Rich Communication Service. To retain your Samsung Messaging App:

Ensure your device software is completely up to date (Go to Settings > tap Software update >Tap Download and install)
Then check for a ‘Configuration Update’ in your notifications.
Install the ‘Configuration Update’ from Samsung
Restart your device
Check your ‘Chat Settings’ are active
Open up your Samsung Messaging Application
Accept the Google’s terms and conditions presented

You can change your Samsung Messaging App to the Google Messaging App:

Download the ‘Messages by Google’ app from the Google Play Store: play.google.com/store/apps
Open the App
Accept the Google Terms and Conditions presented

If you do not do either of the above, then you do risk losing your Rich messaging service and all messages will revert to SMS or MMS only. For further information: https://support.google.com/messages/answer/7189714?hl=en-GB

What is RCS?

RCS (Rich Communication Services) is a messaging technology for Android that works very similarly to how iMessage does on iPhone, or even WhatsApp. Using your native messaging app (e.g., Messages on Samsung devices or Messages on Google and other Android devices), you can do things like share photos & videos, your location, voice notes and more – which essentially sends those via your data network without touching your allowance or charging you for an MMS. And because RCS uses your native messaging app, if you’re not connected to a data network or WiFi, then it’ll fall back to standard SMS/MMS messaging until you regain a data connection; something that WhatsApp can’t do for example as that needs a data connection to send any kind of message.

What’s happening?

We’re closing down our RCS platform and migrating all existing RCS users across to Google’s own RCS platform called Jibe. Jibe will provide the RCS service for Virgin Media O2 for all Google and Samsung messaging applications in the future.

Google Jibe is already used by other UK mobile networks and the reason we’re doing this is because Google have plans for their RCS service to make it even better than it is currently, and with all UK networks using a single shared platform, the service can be developed at speed which will give customers a better service, sooner. We’re unable to do the same thing with our own RCS platform and so this is an easy decision for us as it’ll result in a better experience for our RCS users in the future.

What will you need to do, and when?

Please follow the instructions above, which will allow us to migrate you across to Google Jibe, you’ll need to accept Google’s T&C’s to continue using RCS technology.

Re: RCS – An Update from O2

pgn — Wed, 04 Oct 2023 17:29:43 GMT

Well explained - and the dates too, thanks @Chris_K. What could possibly go wrong? 😖😁

Re: RCS – An Update from O2

Ben4321 — Fri, 06 Oct 2023 13:23:25 GMT

So to summarise, sign Google's T&C to read your messages, or f-off, as we, as a *telecommunications* company don't want to invest in our own RCS *chat* system, when we can just throw money at a search giant instead and get you to risk your data with them instead. Lovely.

Re: RCS – An Update from O2

Enlli — Fri, 06 Oct 2023 13:48:12 GMT

@Ben4321 You don't have to use it and some of the big players have already moved over, O2 are behind the curve.

Still you can always protest and move over to Apple, I'm sure they can be trusted 🤔

Re: RCS – An Update from O2

Royster — Mon, 23 Oct 2023 16:11:02 GMT

My RCS has been shut off "not available for this device" But i haven't had a message to be able to accept the Google T&Cs!? does this message come after you're being migrated?

Re: RCS – An Update from O2

Enlli — Mon, 23 Oct 2023 16:53:47 GMT

Strange.

The message would appear when Messages first connects to the Google Servers

Re: RCS – An Update from O2

madasaf1sh — Mon, 23 Oct 2023 17:33:55 GMT

That means the migration is in process, as my Pixel Fold is showing a similar message..

I think o2 are a bit behind..

Re: RCS – An Update from O2

Royster — Tue, 24 Oct 2023 08:58:14 GMT

hopefully the message will turn up in the next few days..🤞

Re: RCS – An Update from O2

Raknor — Tue, 24 Oct 2023 10:05:35 GMT

I got a message 3 weeks ago that my O2 contract was being switched over to Google RCS. However now my RCS chats have been turned off completely on my device and I am getting a message that my device doesn't support them! It's a Google Pixel Device!

Why have O2 blocked my Google device from a accessing a Google Service? So that I have to use MMS and pay O2 for it no doubt.

Re: RCS – An Update from O2

madasaf1sh — Tue, 24 Oct 2023 10:48:09 GMT

@Raknor

It is been done in phases, and until the migration from o2's RCS platform into the Google Jibe platform is complete for your number the service has to be switched off, and it can take upto 5 days,

My Pixel Fold is doing the same...

Re: RCS – An Update from O2

Raknor — Tue, 24 Oct 2023 11:22:54 GMT

I've had no RCS for nearly 14 days

Re: RCS – An Update from O2

Ben12233 — Tue, 24 Oct 2023 16:43:41 GMT

I still havent been askedto accept google terms and conditions andhave no RCS available

A lot of good men died today

Re: RCS – An Update from O2

Ben12233 — Tue, 24 Oct 2023 17:01:17 GMT

I haven't been prompted to agree to thetermsandconditions lol

Re: RCS – An Update from O2

Ben12233 — Tue, 24 Oct 2023 17:02:07 GMT

MY RCS has been shut off too I am in thedark ages here

Re: RCS – An Update from O2

pgn — Tue, 24 Oct 2023 18:40:14 GMT

If you get the message to accept the Google RCS t&cs and accidentally swiped it away, how do you get back to it? Asking for a PAYG friend:

(as when I RCS (?) them, the send fails until I send it as an SMS)

Re: RCS – An Update from O2

madasaf1sh — Tue, 24 Oct 2023 19:40:53 GMT

@pgn

This might help...

https://support.google.com/messages/answer/7189714?hl=en

There is a nuclear option which is to wipe all data and cache from the messages app..

Re: RCS – An Update from O2

madasaf1sh — Wed, 25 Oct 2023 18:55:29 GMT

My RCS came back online this afternoon

@Ben12233 @Raknor @Royster so keep an eye on your Google Messages App..

Re: RCS – An Update from O2

Royster — Wed, 25 Oct 2023 19:05:48 GMT

Got the message earlier today as well 👍

Re: RCS – An Update from O2

MI5 — Wed, 25 Oct 2023 20:11:46 GMT

I got the message, accepted the terms and was registered and working within a minute.

Re: RCS – An Update from O2

JackG — Thu, 23 Nov 2023 09:24:28 GMT

So basically we can still keep using the Samsung messages app. It can't be uninstalled. I mean we can always fall back to Signal messenger which is far better and more reliable Facebook owned WhatsApp. I mean even some of the co founders like Brian Acton and Moxie Marlinspike left WhatsApp to join Signal.