topic Re: Update RE: Priority & Peter Kay in Welcome & News

Update RE: Priority & Peter Kay

Chris_K — Thu, 10 Nov 2022 20:06:52 GMT

Morning everyone.

We understand many of our customers are having issues loading the Priority app or Website to secure Peter Kay tickets today. Please see our latest statement on this below.

We’re seeing unprecedented demand for Peter Kay tickets, we know a lot of you can’t access our Priority app and website. Apologies, we’re working on it.

Please be patient, this is by far the highest demand we’ve ever seen for Priority Tickets in 15 years. The presale lasts for 48 hours, so keep checking back.

11:45am Update:

We are seeing lots of Priority Tickets being sold for Peter Kay to O2 and Virgin Media customers right across the UK. Apologies if you’ve not been successful yet but do keep trying. Our presale lasts for up to 48 hours.

6pm Update:

We’ve sold out our Priority Tickets for Peter Kay. We’ve seen extraordinary demand, our most popular presale ever. We’re sorry not all our customers were successful. General sale tickets for The O2 + UK arenas are released Saturday 10am. We wish everyone the best of luck!

We'll update this thread as/when there's any further updates.

Re: Update RE: Priority & Peter Kay

viridis — Thu, 10 Nov 2022 11:12:48 GMT

My O2 is also fubard

Re: Update RE: Priority & Peter Kay

John99999 — Thu, 10 Nov 2022 11:56:31 GMT

48 hours is not much consolation for customers who can't even get in the queue while tickets are being sold because your servers cannot cope with the demand.

Re: Update RE: Priority & Peter Kay

Rj184 — Thu, 10 Nov 2022 13:41:25 GMT

Your company is a joke. First your app throws me out then your freeze my account so I can’t get tickets, but tickets are popping up resale sites.
Thanks O2 for your great customer service

Re: Update RE: Priority & Peter Kay

Enlli — Thu, 10 Nov 2022 13:53:00 GMT

As we are all customers here it's not our company which is a joke.

We have no control over these things

Re: Update RE: Priority & Peter Kay

madasaf1sh — Thu, 10 Nov 2022 14:23:40 GMT

@Rj184

Nothing o2 can do about tickets appearing on resale sites, take that up with the ticket agents and promoters.

Also o2 can only plan for so much load on their service, and this exceeded that.... This happens with all ticket sales for popular events... and the same happens with ComiCon, Glastonbury, and its always pot luck... their isnt an infinite amount of tickets and there will always be scalpers...

Re: Update RE: Priority & Peter Kay

Coombingtons20 — Thu, 10 Nov 2022 15:38:00 GMT

O2 - how can I access the app if it's automatically booting me when I enter my mobile number (website says verification code limit reached)

Re: Update RE: Priority & Peter Kay

Kezzie — Thu, 10 Nov 2022 16:23:14 GMT

What is the latest?? I still can not access after trying for 6 hours

Re: Update RE: Priority & Peter Kay

John99999 — Thu, 10 Nov 2022 16:27:20 GMT

Chris_K is, he's a member of the O2 Social Media Team.

Re: Update RE: Priority & Peter Kay

A-M — Thu, 10 Nov 2022 16:28:53 GMT

Me too !!

Re: Update RE: Priority & Peter Kay

TiagoxD — Thu, 10 Nov 2022 17:00:16 GMT

Aff this is so bad, first the Nero offer gone, then I cannot even get the poor ugly Greg codes because people want to go to see a show.
Support is none.

O2 is getting worse day by day, I’m looking forward to the end of my contract

Re: Update RE: Priority & Peter Kay

madasaf1sh — Thu, 10 Nov 2022 17:51:50 GMT

@TiagoxD

Priority doesn't form part of your contract.

The Nero offer was run by Cafe Nero, and they decided how many free drinks to offer, and in the end they where losing money on there disgusting coffee... (sorry worst coffee chain out there, in my view).

People clambering to get £35 tickets to see Peter Kay, i think caught o2, and the ticketing providers off guard, in my view a separate site for this, or done it through Peter Kays website or TicketMaster

Good luck finding a network that doesnt have issues with there offers apps....

Re: Update RE: Priority & Peter Kay

VOTSL — Thu, 10 Nov 2022 17:55:40 GMT

It's now 17.55 and there are still issues. No updates since 11.45am. Terrible service.

Re: Update RE: Priority & Peter Kay

madasaf1sh — Thu, 10 Nov 2022 18:00:56 GMT

You can always wait till Saturday and book them via Peter Kays website's, if you have no joy....

Re: Update RE: Priority & Peter Kay

madasaf1sh — Thu, 10 Nov 2022 18:26:34 GMT

This has been posted by SJM Concerts aka the promoter on Social Media, so think some of the problems are caused by the Ticketing Services...

Re: Update RE: Priority & Peter Kay

Ksubarus — Fri, 11 Nov 2022 08:44:41 GMT

How can they be sold out if the app has been down for the last 24 hours 🤷🏻‍

Re: Update RE: Priority & Peter Kay

Enlli — Fri, 11 Nov 2022 08:52:51 GMT

@Ksubarus wrote:
How can they be sold out if the app has been down for the last 24 hours 🤷🏻‍

Because the organisers have reduced the allocation and moved them to Ticketmaster and the Peter Kay website

Available 10am Tomorrow

Re: Update RE: Priority & Peter Kay

Cleoriff — Fri, 11 Nov 2022 08:58:40 GMT

A statement put out by O2 yesterday.

https://community.o2.co.uk/t5/Welcome-News/Update-RE-Priority-amp-Peter-Kay/m-p/1584447

Re: Update RE: Priority & Peter Kay

SDev — Fri, 11 Nov 2022 09:01:59 GMT

Not the usual standard of service I'd expect from O2. I tried to log on intermittently throughout the whole of yesterday and to now find out all the tickets are sold out is very disappointing. I still can't log onto the app so lord knows how people managed to buy tickets. Perhaps it worked for Virgin Media customers ?

Re: Update RE: Priority & Peter Kay

AngelaN — Fri, 11 Nov 2022 09:49:48 GMT

To advise O2 customers the Priority Tickets for Peter Kay is NOW SOLD OUT is rubbish.

The system was down all day yesterday and yet - unbelievably - all the tickets are sold.

Unacceptable.

O2 - you have totally let your customers down here.