topic Re: O2 Community email notifications: now with a new look! in Welcome & News

O2 Community email notifications: now with a new look!

RafaC — Tue, 19 Jul 2022 10:58:14 GMT

Hi everyone,

We're implementing some changes to how the email notifications you receive from the community look!

So far, you've been probably getting something along these lines:

Now they're going to look more like this:

Please let us know if you're already receiving this brand new email layout, we're starting the changes with the email you get when you're mentioned on the community and will gradually implement it to every other template.

If you feel like it, please do share with me via DM a screenshot of how it's looking on your device (you can cut out your personal details - as I did on the above images).

Hope you all like it 🤓!

Re: O2 Community email notifications: now with a new look!

pgn — Wed, 20 Jul 2022 06:23:16 GMT

Spotted that yesterday as I made my way back to the north-west on the train - but the sunset views over the north coast up until it got dark at about 22:00 distracted me a little ...

Will see how the WHD results look in the new layout presently, I imagine! 👍

Re: O2 Community email notifications: now with a new look!

Cleoriff — Wed, 20 Jul 2022 08:09:12 GMT

I noticed it with a few emails on my PC @RafaC

Problem was, I had the turquoise background but no words. It flashed up 'Hi @Cleoriff ...then the font disappeared.

I'm going to say this now, I have no idea why the Forum developers insist on changing stupid things when the Unread Post issue is still waiting to be fixed?

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 08:12:16 GMT

Hey @pgn, those views must be jaw-dropping indeed! Have you received any new emails notifying you've been mentioned on the community?

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 08:13:23 GMT

@Cleoriff sorry to hear that you weren't able to read the email. I will drop you a PM to get more info around it.

Re: O2 Community email notifications: now with a new look!

gmarkj — Wed, 20 Jul 2022 08:41:21 GMT

I've had a couple come through like that.

Has anyone though to do any checks on visibility? The white text on the blue background is not the easiest to read...

Re: O2 Community email notifications: now with a new look!

Cleoriff — Wed, 20 Jul 2022 08:46:04 GMT

@RafaC

I have to go out until 12.30am. I'll follow up later.

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 08:55:36 GMT

Thanks for letting us know that you've received a few emails with the new layout @gmarkj and we appreciate your feedback.

Re: O2 Community email notifications: now with a new look!

adec — Wed, 20 Jul 2022 08:55:40 GMT

like @gmarkj ..not too keen on the white text.. On mine .. the 'Hi adec.... blah blah .. blah...' is in darker text.. then whit in the main body... I actually prefer the darker text.. leave white for the O2 logo... and don't detract from that logo ... mail example ..see link ..

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 08:56:03 GMT

Thanks a lot @Cleoriff, appreciate it.

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 10:16:41 GMT

Really appreciate your feedback @adec and thank you so much for sharing a screenshot as well, it is really helpful.

Re: O2 Community email notifications: now with a new look!

Mi-Amigo — Wed, 20 Jul 2022 09:18:10 GMT

@RafaC

I`ve received new format e-mails.

To be honest, they are more difficult to read with white on turquoise back ground and even more so with text of blue on torquoise.

Could you please explain, and give examples of what you mean when you say you

will gradually implement it to every other template

How will this affect the actual Community forum ?

Can I ask, why is the platform provider allowed to force another change on us the regular users of the forum without any prior notice or consultation ? But wait a minute, I think I can answer my own question -

I forgot that this Community is not a democracy and our voices don`t count, so we have to live with and put up with whatever the platform provider decides.

As @Cleoriff said, why has the platform provider spent time on something which is unnecessary and uncalled for when there are issues going back nearly 12 months which still have not been addressed ?

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 10:08:56 GMT

Hi @Mi-Amigo, thanks for your feedback.
We’ve implemented the change in only one email template so far and I’ve created this topic to get feedback from you guys and to check with you if it’s working fine. By saying that we will implement it on other templates I mean that other email notifications are going to look similar to the example above and none of these changes are going to affect the actual community forum. These changes are related to how the automatically generated emails you receive from the community look like.

We do appreciate your input on this and I will feed all your comments back to the team.

Re: O2 Community email notifications: now with a new look!

MI5 — Wed, 20 Jul 2022 10:22:56 GMT

I have to agree with the others, for what it's worth.

Why ?????

Emails should be clear and concise and take as little data as possible, otherwise the loading times of numerous emails becomes excessive and frustrating.

There's no need whatsoever to make emails fancy, just fix the issues that need fixing and leave those things that aren't broken alone.

Re: O2 Community email notifications: now with a new look!

lewys-gp — Wed, 20 Jul 2022 11:09:08 GMT

Thanks for the feedback, @MI5 and others.

Email is an important way we communicate with members, so it's good for us to have a design that not only looks like it's from O2, but is also appealing and inviting. We'll share everyone's thoughts with the team.

Re: O2 Community email notifications: now with a new look!

Mi-Amigo — Wed, 20 Jul 2022 12:07:01 GMT

Thank you @RafaC for your reply and clarifying what is intended.

@RafaC and @lewys-gp I appreciate our comments being fed back to platform provider but if past experience is anything to go by doubt if they will take a blind bit of notice of what we say and will carry on with their own hidden agenda.

Re: O2 Community email notifications: now with a new look!

Cleoriff — Wed, 20 Jul 2022 12:28:57 GMT

I've sent a PM @RafaC (with a few snips).

I'll just show others what I get with the new format.

Very interesting! I've cleared cache and cookies (before anyone asks). If we go with this stupid template, I'll never be able to read the email as there is no script!! Therefore, how can I get on forum to respond to any emails??

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 13:20:32 GMT

Thanks for sharing that @Cleoriff, I've just replied to your PM.

Re: O2 Community email notifications: now with a new look!

RafaC — Wed, 20 Jul 2022 15:11:42 GMT

Hey everyone,

We really appreciate your feedback here on the community and that’s why we’ve created this topic to let you know that only one of the email templates was about to be changed.

We didn’t apply the modifications to them all at once because we wanted to hear from you first and take your input into consideration.

We did some testing beforehand, before making this new design live, and it worked fine then. And even though it's a shame that the expected behaviour of the email isn't happening for some of the members, it's great that as a community we can share results and then feedback it, to ultimately come up with a solution that is best for all members .

So since a few of you weren’t happy with the readability on the blue background, and others had different issues with it, we’ve switched back to a white background but kept the logo at the top and the new button down below.

Again, thank you so much for all your feedback and hope you all like the new layout better. It’s only been applied to the email you get when someone mentions you on the community so far.

It’s going to look like this:

Hope you all like better the newest version 😊

Re: O2 Community email notifications: now with a new look!

Mi-Amigo — Wed, 20 Jul 2022 15:39:33 GMT

@RafaC

Firstly, thank you for listening and acting on the comments made by members of the O2 Community who are regular users. It makes a pleasant and welcomed change from the previous issues raised by the regular users when we were fobbed off and our suggestions were ignored and the "powers to be" were more in favour of supporting the platform provider.

Secondly, the example you have posted is clear and easy to read. I have yet to see this in my e-mails but if it is as the example, and, as you have said, it only applies to e-mails sent when someone mentions me in the Community, and does not affect the Community, then I can see no problem.

Again thank you for taking on board the comments made and acting promptly and accordingly.