topic Re: Get mates rates with the Multisave Plan! in Welcome & News

Get mates rates with the Multisave Plan!

TheresaV — Wed, 11 Aug 2021 13:10:45 GMT

Hi everyone 👋

You might have already noticed this but the former O2 Family Plan has now been renamed to "Multisave", but still offers you the same benefits of 20% off airtime when you add extra phones, tablets or sims to your bill.

How the discount works:

Get 20% off the Airtime Plan of every new eligible Pay Monthly connection you add to your Multisave. You can add up to 20 connections*. Exclusions apply.

For example, if you add a new Pay Monthly connection that costs £19 a month for the device plan, and £16 a month for the Airtime Plan, you will save 20% off the Airtime Plan. Your Airtime Plan will then be £12.80 a month, saving you £3.20 a month. If you add a Pay Monthly sim only contract, your discount will be taken off the Airtime Plan.

More info on the Multisave Plan is available here.

Happy Saving! 😊

Re: Get mates rates with the Multisave Plan!

Jluis2306 — Thu, 16 Dec 2021 14:50:53 GMT

Just seen your post and I just can’t believe what I’m reading to me that is just a lie let me tell you the truth how it works there quick to sell you a new contract and then when you tried to activate your discount it doesn’t work. I will explain I had a contract with O2 for many years and upgraded Mobile. And the same time I Took a new contract with data for the tablet I bought off O2 I was promised this 20% discount on that line when I was sold it over the phone as because I would have additional line but that is false you can only have a additional 20% discount on a mobile line not a tablet because you are not able to send a text from a tablet to 25100 to activate it. And I was told this when it got sold to me told. So I cool that’s false advertisement on the website.

I spoke to customer service several time and They do not care and could not help me so that why I am call the advertisement is Force

Sorry for the bad news

Re: Get mates rates with the Multisave Plan!

MI5 — Thu, 16 Dec 2021 16:06:49 GMT

@Jluis2306

You simply just put the sim in a phone to text, however, the text can be sent from any other device on your account, it doesn't have to be sent from the new device.

Re: Get mates rates with the Multisave Plan!

Jluis2306 — Thu, 16 Dec 2021 16:39:25 GMT

I tried swapping the Sims over my phone and it still didn’t work and I sent a text from my mobile account too and call customer service team and got told it wouldn’t work because it need to come from a new sim because it is my second account. The second account Is a data only and there is no tablet in the marketplace to send texts

Re: Get mates rates with the Multisave Plan!

madasaf1sh — Thu, 16 Dec 2021 17:19:57 GMT

@Jluis2306

Put the tablet sim card into a phone, and then send the text message, that is how I did it with our data sim.

Re: Get mates rates with the Multisave Plan!

Jluis2306 — Thu, 16 Dec 2021 18:41:19 GMT

Sorry I think I made it clear I have tried it hasn’t worked I don’t know what else to do maybe it’s because I’m using Apple products

Re: Get mates rates with the Multisave Plan!

MI5 — Thu, 16 Dec 2021 19:15:27 GMT

@Jluis2306

I can assure you it does work from the lead device on your account, however, we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: Get mates rates with the Multisave Plan!

Jluis2306 — Thu, 16 Dec 2021 19:19:21 GMT

I have been in touch several times by email by phone by WhatsApp live chat and all your service advisor told me what I posted in the past that they can’t help me because it’s a tablet so you can listen to all the phone calls I’ve made in as they get all recorded and then I see so please advise even spoke to Apple themselves customer service team to see V HillI have been in touch several times by email by phone by WhatsApp live chat and all your service advisor told me what I’ve posted in the past that they can’t help me because it’s a tablet so you can listen to all the phone calls I’ve made in as they get all recorded and then see so please advise even spoke to Apple themselves customer service team to See and help me and they said it was down to your O2

Re: Get mates rates with the Multisave Plan!

MI5 — Thu, 16 Dec 2021 19:24:32 GMT

I can't listen to any calls as I am just a customer like yourself, who has texted for multisave discount many times in the past and every time I've done it from my lead device.

You just text LOYALTY to 21500 and follow the instructions that get texted back to you.

Re: Get mates rates with the Multisave Plan!

madasaf1sh — Thu, 16 Dec 2021 19:25:08 GMT

@Jluis2306

This isn't customer services, but a customer to customer forum.

You can add it on, you just need to put the sim card in another phone and text from there, it worked for me from a data sim card.

Nothing to do with Apple at all.

Re: Get mates rates with the Multisave Plan!

Jluis2306 — Thu, 16 Dec 2021 19:28:36 GMT

Yeah I’m a note saying is a customer services just thought I’ll let you guys know what the situation is if you were to buy a tablet and contract you’re not guaranteed to get a 20% discount but they are promising

Re: Get mates rates with the Multisave Plan!

Jluis2306 — Thu, 16 Dec 2021 19:33:31 GMT

As I work in customer services I know the O2 customer service team look at these posts and I get feedback what’s going on so that’s why I’m doing it soon as customers know this situation I only posted on this for because it was a member of the o2 advertising team who was posting about the discount