topic Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread in Welcome & News

iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Chris_K — Thu, 16 Sep 2021 10:45:14 GMT

iPhone 13

We're pleased to confirm Apple’s latest products - iPhone 13, iPhone 13 mini, iPhone 13 Pro and iPhone 13 Pro Max - will be coming soon to O2. All will be available to pre-order from 1pm on 17 September and will deliver from 24 September, and will be available in-store from 8am 24 September. Further details on prices and tariffs will be available only when pre-orders begin.

Links for Pay Monthly customers
iPhone 13	iPhone 13 mini	iPhone 13 Pro	iPhone 13 Pro Max

Links for Business customers
iPhone 13	iPhone 13 mini	iPhone 13 Pro	iPhone 13 Pro Max

iPad (9th Gen) and iPad mini (6th Gen)

Also announced by Apple during their 14 September event was the 9th Generation iPad and new 6th Generation iPad mini, both of which are available to order now and will deliver from 24 September, and will be available in-store from 8am 24 September.

Links for Pay Monthly customers
iPad mini (6th Gen)	iPad (9th Gen)

Links for Business customers
iPad mini (6th Gen)	iPad (9th Gen)

Watch Series 7

And lastly, Apple also announced the Apple Watch Series 7. This will be coming to O2, but we have no further details to share on the range, or have any dates, pricing or tariffs to share at present. Please keep an eye on our social media feeds, website and here on the O2 Community for future update as and when the details become available.

Questions?

We know iPhone announcements and new launches are very exciting and we know you may have loads of questions, so before you call, tweet or facebook us, please check our extensive Q&A section below in case your question already has an answer.

Did you know that we have a dedicated Sales Team you can reach via the O2 Twitter and O2 Facebook social media profiles? If you're due an upgrade or simply want to check your options, then feel free to get in touch and we'll see what's what.

We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Chris_K — Tue, 28 Sep 2021 14:35:32 GMT

If you know what section you're after, jump straight to it with the links below:

Main questions
Discount / Cost / Pricing Info
Upgrade Info
Pre-order / Availability / Order Info
Device & Other Questions

Main Questions 🔝

Q. Are you going to be stocking the new iPhone 13, iPhone 13 mini, iPhone 13 Pro and iPhone 13 Pro Max?
A. O2 will be ranging the all of these devices and will be available to pre-order from 1pm on 17 September and will deliver from 24 September. See further details on www.o2.co.uk/iphone for consumers, and https://www.o2.co.uk/business/register-for-updates for Business customers.

Q. Apple also announced a new iPad, iPad mini and Watch Series 7. Will you be stocking those too?
A. Yes. During the Apple Event on 14 September 2021, the new iPad (9th Gen) and iPad mini (6th Gen) were announced - both of which are available to order now and will be delivered from 24 September.

Q. Will O2 be ranging the Apple Watch Series 7?
A. Yes. We have no further details to share on the range, or have any dates, pricing or tariffs to share at present. Please keep an eye on our social media feeds, website and here on the O2 Community for future update as and when the details become available.

Q. How does your extended warranty work on the new iPhone?
A. We have recently introduced a new tariff to eligible devices called ‘Plus Plans’ (more info here), which includes an extended 3-year warranty, regardless of tenure. So if for example you pre-order one of these new iPhone’s and customise your plan length to only 12 months, then you can rest assured that your device is under warranty for the full three years.

Q. What other extras will I receive if I get a new iPhone on a Plus Plan?
A. You can find more info on Plus Plans here but as well as the extended warranty mentioned above, you’ll also receive additional benefits including roaming at no extra cost in 75 countries, and an O2 Extra such as 6 months of Disney+, Amazon Music Unlimited, or 12 months of Audible or Amazon Prime Video. You’ll also get up to 6 months of Apple Music, just to top it off.

Q. As a business customer, what offers will be available to me with the new iPhone?
A. We’ll be able to offer you even more savings on things that matter to your business, such as:

50% off the price of our Unlimited plan for first 3 months
50% off O2 Insure damage cover on all handset tariffs
£30 off AirPods on all handset tariffs

Discount / Cost / Pricing Info 🔝

Q. Do you have any O2 Recycle offers with the new iPhone?
A. You can trade in your old iPhone and save up to £360 on your plan (save up to £320 for non-iPhone trade-in). With our ‘integrated recycle’ option, instead of receiving one lump sum payment for your old device, you can take the value of your old device and spread it out across the duration of your new plan. More info on this new way to recycle here.

Q. When will I be able to use my O2 Open or student discount on the new iPhone or iPad?
A. For iPhone 13: O2 Open and Student Discount is available from launch. Keep an eye open here or on our Social Media feeds for any future updates regarding the Pro and Pro Max models.

For iPad (9th Gen) and iPad Mini (6th Gen): O2 Open discount is not currently available. Keep an eye open here or on our Social Media feeds for any future updates or changes to this. O2 Student Discount is available on these new iPad models.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Friends & Family Discounts will be available as normal. Please discuss with your friend or family member that works for O2 who will be able to give more info and apply for this.

Q. Is the new iPhone eligible for mates rates?
A. Yes. Find out more about the discount and how it works here.

Q. Why should I stay with or join O2?
A. With the new iPhones, plus all our device range on Pay Monthly, we put you in control so that you can design a plan to suit your needs. So here’s why you should join or stay with O2:

Spread the balance for up to 36 months to keep the cost down – or choose as little as three months if you want to pay it off quicker
Choose how much to pay upfront (down to £0 if you’re upgrading), giving you more freedom and flexibility
Pick your data allowance to finish building your customised plan. You can even change it up and down every month if that’s your style
Get up to 6 months of Apple Music, on us
On eligible devices, we’ll also have ‘Plus Plans’ which give you a three year warranty, roaming at no extra cost in 75 countries, and an O2 Extra such as 6 months of Disney+, Amazon Music Unlimited, or 12 months of Audible or Amazon Prime Video
And don’t forget, with O2 you also get My O2, O2 Priority, first dibs on ticket sales before general release, and more freedom in how/where to buy, and how to get in touch with us should you need to

Upgrade Info 🔝

Q. Will you have enough stock for everyone who wants the new iPhone?
A. At launch, stock is always in very high demand so we recommend customers pre-order as soon as possible once pre-orders go live. Pre-ordering will not guarantee you launch day delivery. We'll display your estimated delivery timeframe at the time of pre-order and that's when we expect to deliver it to you.

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. We also have a dedicated Social Media Sales team you can chat with to explore all available options. Get in touch with us now on Twitter or here on Facebook.

Q. What if I want to upgrade earlier than upgrade date?
A. This is possible thanks to the power of Custom Plans on O2. With Custom Plans, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device, or use the value of your device to reduce your monthly cost. The option is yours.

Q. Are you offering a Yearly Upgrade Programme on your tariffs?
A. With O2 Custom Plans, we’re giving our customers true flexibility to be able to choose the length of tariff they want, from 3 to 36 months, and choose the data they need. And you can upgrade at any time – even if you’re only 1 month into a 36 month tariff – just by paying off your device plan.

Pre-order / Availability / Order Info 🔝

Q. Can I select Premium delivery for my new iPhone during pre-order?
A. No, premium delivery options will not be available from pre-order for Consumer or Business.

Q. I pre-ordered at *date/time*, when will I get my new iPhone?
A. When you start your pre-order journey we display an expected delivery date on the main product page. We know pre-ordering the latest iPhone is always an exciting time but please take note of that delivery estimate, as it’s what we aim to deliver within. After you’ve ordered, the next order update you’ll receive will be when your order is being prepared for delivery, so please be patient and keep an eye open for that update.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order. Please note that if we show you an up to 3-week delivery estimate (for example), don’t be alarmed if you don’t receive any updates within that timescale – you’ll only receive an order update once your order progresses.

Device & Other Questions 🔝

Q. Will you support 5G on the new iPhones?
A. Yes, absolutely! You can find out more about O2 5G, including the locations where 5G is currently live – with more locations being activated regularly.

Q. Will I be able to unlock the iPhones?
A. Great news! Most of our devices now arrive unlocked – including these new iPhones - but if you receive a device that is locked, you can unlock this free of charge. More info here.

Q. Will it have Wifi and 4G Calling?
A. The new iPhone 13 range will all launch with Wifi and 4G Calling enabled

Q. Will you support eSIM for the new iPhones?
A. eSIM launched on O2 on 19 September 2019 and the technology will also be available on these new iPhone models. Customers can request an eSIM pack in-store or by getting in touch with our customer service teams.

Q. Will you support 5G eSIM on the new iPhones?

A. Yes, absolutely! We launched 5G eSIM in September 2020 and you can request a 5G eSIM in the same way as you would for a 4G one. More details on eSIM here.

Q. Can I use an O2 eSIM and a *other network* physical SIM, or vice versa?
A. Absolutely. You're free to mix and match how you'd like. Want to have an O2 eSIM and be able to use a 'local network' physical SIM when you go on holiday or business trips abroad? Easy. Want to use another networks' eSIM but use a physical O2 one? Done. Or vice versa? Yep, you can do that too.

Q. What iPhone's will Apple Watch Series 7 be compatible with?
A. Apple Watch Series 7 requires iPhone 6s or later with iOS 15 or later.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Chris_K — Tue, 14 Sep 2021 19:35:00 GMT

Reserved

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

SaintRC — Wed, 15 Sep 2021 13:04:41 GMT

That time again 😃

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

bexsnowden — Wed, 22 Sep 2021 14:54:24 GMT

I got a text saying mine was in store already! Is it available for early collection or do I wait until Friday? As well, are o2 stores opening early on Friday (as per the 8am mention)? I may have to come in earlier as I have work in the day.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

kamalaggi — Wed, 22 Sep 2021 17:35:42 GMT

I pre ordered the Pro Max 1tb in Sierra Blue. I was given a click and collect date of the 1st of October from my local O2 store.

What are the chances of getting it early!

O2 live chat said if I ring the store and they have the phone in stock I can go collect. Is what they are saying true?

I thought i had to wait for the 4 digit collection code.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

MI5 — Wed, 22 Sep 2021 17:33:57 GMT

No chance going by previous years @kamalaggi

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

NateT — Thu, 23 Sep 2021 08:28:15 GMT

I'm a bit confused by the above FAQ regarding delivery estimates. When I look at my order tracking for my iPhone 13 Pro Max I do not see any mention of an estimated delivery date - all I can see is that my status is processed and that I am "waiting for launch day". Also, there is no other delivery estimate when submitting my upgrade other than 'available from 24th September' which is pretty vague 🤔

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Cleoriff — Thu, 23 Sep 2021 08:50:35 GMT

@NateT

That's probably all O2 have to offer with the current crisis of delivery drivers and getting goods from a to b.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Chris_K — Thu, 23 Sep 2021 14:06:15 GMT

@kamalaggi wrote:

I pre ordered the Pro Max 1tb in Sierra Blue. I was given a click and collect date of the 1st of October from my local O2 store.

What are the chances of getting it early!

O2 live chat said if I ring the store and they have the phone in stock I can go collect. Is what they are saying true?

I thought i had to wait for the 4 digit collection code.

It's possible, but I'd say unlikely. In general, the date given will be our best estimate based on stock intake and forecasts we're given by Apple. Sometimes these can come forward, though it is unusual. I would say that if you've been quoted 1st October, I'd expect it'll be most likely on that date, but the store will send you a notification as soon as it arrives and it's ready for collection.

@bexsnowden wrote:

I got a text saying mine was in store already! Is it available for early collection or do I wait until Friday? As well, are o2 stores opening early on Friday (as per the 8am mention)? I may have to come in earlier as I have work in the day.

These texts are automated once they land in our stores and then get scanned in to confirm their arrival, but they cannot be collected early we're afraid so you'll need to wait until Friday. Regarding store opening times, these will be business as usual opening hours so would suggest checking opening times on our store locator tool here as hours may differ from store-to-store.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Chris_K — Thu, 23 Sep 2021 14:20:28 GMT

@NateT wrote:

I'm a bit confused by the above FAQ regarding delivery estimates. When I look at my order tracking for my iPhone 13 Pro Max I do not see any mention of an estimated delivery date - all I can see is that my status is processed and that I am "waiting for launch day". Also, there is no other delivery estimate when submitting my upgrade other than 'available from 24th September' which is pretty vague 🤔

Hey there. When you visit any of the iPhone 13 product pages on O2.co.uk, you'll see the current date estimates there. There are still some variants we have good stock levels of and will still be delivered from Friday for new orders, such as the blue iPhone 13 in any capacity - those show "Order now and get your phone from 24 September" so we expect your order to arrive in launch day.

Other variants, like the Pro Max models for example, show things like "Delivery will take up to 1 week" for the Sierra Blue 128GB one.

If you pre-ordered when it was showing "Order now and get your phone from 24 September" then we do expect you to have your device delivered on launch day. There are some reasons for the 'from', such as unforeseen delays with the courier on the day, issues within the delivery network (eg, transportation from our warehouse to their local depot etc) etc, but those are rare and don't happen often at all. As far as updates go, once your order has gone though the only/next update you'll get is once the order has been dispatched, so for delivery on Friday I'd expect you'll have something on the Thursday evening or even on the Friday morning itself.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

cmh432 — Fri, 24 Sep 2021 08:28:13 GMT

Despite the 'get it on 24th September' statement when I pre-ordered, I've just had a text saying that 'it's taking longer than we had hoped to send your order'. Is there any chance anyone (Customer Care over phone for example) can update on the likely scale? Trying to plan days in the office, but a new order today will be 'more than 4 weeks', so can't determine how to interpret the scale of likely delay. I ordered Pro Max Graphite 1TB, so just hoping someone can say that inbound stocks should cover day one pre-orders in the first week, or similar..

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Crazydragon1976 — Fri, 24 Sep 2021 11:30:55 GMT

Same here - I pre ordered my iPhone 13 Pro Max 1tb in Graphite at 13:45 on 17th and was given the choice of either collect in store on guaranteed delivery on 254h. I received many texts saying out of stock and I am now being told they have no stock anywhere and have no idea when they will be able to fulfill my order.

Customer services said to me today the "maybe you should have arranged to collect in store if it was that important to you" - not the sort of response I would have expected.

They are blaming Apple for the lack of stock and keep telling me that they are not at fault for this

What is the point of pre ordering to get the phone on launch day if they have no control or visibility over orders?

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Crazydragon1976 — Fri, 24 Sep 2021 11:36:43 GMT

@Chris_K That is not what I am experiencing not what I have been told by 2 customer services team members, both have told me that even though I pre ordered my device on 17th they are telling people that shipping starts on 24th and there was no way this would happen - even though I questioned it 3 times with the advisor who sold me the phone and each time was assured it would be with me on 24th.

I have now been told that it will take a further 2 weeks minimum to get the device but could be as long as November.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

kamalaggi — Fri, 24 Sep 2021 11:41:57 GMT

Has anyone actually received their iPhone 13?

I pre-ordered the Pro Max 1tb Sierra Blue at 11pm on 17th September and was given a click and collect date of 1st October from my local O2 store.

Wondering if I will actually get it on the 1st October.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

rob2980 — Fri, 24 Sep 2021 12:09:29 GMT

I preordered the pro max 1tb on the 17th at 13:04 and was never given a date but it had a upto 2 weeks wait on it at the time. I’m not expecting it until probably the 1st October. However it sounds like there is a lot more issues behind the scenes. Would appreciate a reply for piece of mind.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Chris_K — Fri, 24 Sep 2021 12:23:18 GMT

@Crazydragon1976 wrote:

Same here - I pre ordered my iPhone 13 Pro Max 1tb in Graphite at 13:45 on 17th and was given the choice of either collect in store on guaranteed delivery on 254h. I received many texts saying out of stock and I am now being told they have no stock anywhere and have no idea when they will be able to fulfill my order.

Customer services said to me today the "maybe you should have arranged to collect in store if it was that important to you" - not the sort of response I would have expected.

They are blaming Apple for the lack of stock and keep telling me that they are not at fault for this

What is the point of pre ordering to get the phone on launch day if they have no control or visibility over orders?

Sorry for any confusion caused, but I do want to highlight we didn't guarantee launch day deliveries. During pre-order the message displayed on our website was 'Order now and get your phone from 24 September', before moving to 1 week, 2 week, 3 week etc for any variants that started to sell out. During pre-order, we receive stock delivery forecasts from Apple and that's what we base our delivery messaging on.

If when you ordered it displayed 'Order now and get your phone from 24 September' then that was based on such forecasts and for the most part - outside of this small delay impacting a small number of orders and individual/one off issues - we've been able to stick to that thankfully. Unfortunately though a small number of orders have seen a short delay which neither we nor Apple could have predicted, and if your order is part of that small group then we are expecting them to arrive no later than 1st October. If you DM me your order number though I can double check that for you.

@kamalaggi wrote:

Has anyone actually received their iPhone 13?

I pre-ordered the Pro Max 1tb Sierra Blue at 11pm on 17th September and was given a click and collect date of 1st October from my local O2 store.

Wondering if I will actually get it on the 1st October.

Indeed they have. With yours being a store order, they'll notify you directly with more details on a collection date once the stock arrives in their store, but in general the dates quoted are what we expect to deliver within. There are unfortunately always going to be some one-off exceptions to that, but we're talking in the well under <1% range here. In the main, the date quoted is when we'll deliver by, if not sooner.

@cmh432 wrote:

Despite the 'get it on 24th September' statement when I pre-ordered, I've just had a text saying that 'it's taking longer than we had hoped to send your order'. Is there any chance anyone (Customer Care over phone for example) can update on the likely scale? Trying to plan days in the office, but a new order today will be 'more than 4 weeks', so can't determine how to interpret the scale of likely delay. I ordered Pro Max Graphite 1TB, so just hoping someone can say that inbound stocks should cover day one pre-orders in the first week, or similar..

We have unfortunately had an unforeseen delivery issue impacting a very small number of orders and it sounds like yours was one of them. We've communicated to those few customers about the delay but if you could you DM me your order number, I can double check it? If your order is one of those mentioned above then we're expecting to deliver them no later than 1st October which is a worst case scenario, otherwise it may even be sooner.

@rob2980 wrote:

I preordered the pro max 1tb on the 17th at 13:04 and was never given a date but it had a upto 2 weeks wait on it at the time. I’m not expecting it until probably the 1st October. However it sounds like there is a lot more issues behind the scenes. Would appreciate a reply for piece of mind.

Once variants move into back order (up to 2 weeks, 3 weeks, etc) we don't quote specific dates because when the stock isn't physically in our warehouse, it's difficult to be that accurate. With yourself being quoted an up to 2 week wait however, then that is when we're expecting you to receive it by.

I assure you there are no bigger issues behind the scenes - most customers who pre-ordered an iPhone 13 who were quoted delivery from 24th will be receiving their orders today if they haven't already. The only exceptions will be to a very small number of orders we expected to fulfil today that have been delayed by a few days, and of course the usual individual and one-off situations where a customers address doesn't match, the delivery driver can't find the address, nobody home etc

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

rob2980 — Fri, 24 Sep 2021 12:48:33 GMT

Thanks for replying Chris, much appreciated. Like I say I knew I’d be waiting for upto 2 weeks when I preordered it so I’m not complaining about that! Appreciate you replying and putting my mind at ease!

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

Crazydragon1976 — Fri, 24 Sep 2021 13:24:59 GMT

@Chris_K Many thanks for your reply, unfortunately this is not true in my case - when I pre ordered on the phone the person did indeed guarantee me delivery on 24th - I asked her 3 times to confirm it. She told me that I could either collect it from the store on 24th or it will be delivered on 24th whichever is easier for me. As I work from home it was easier for me to have it delivered and that is what was promised.

I now have had 2 texts from 02 - the first one stating "the apple phone you ordered is taking a little longer to get to you because new stock hasn't arrived, sorry about this your device should be with you by 01/10/2021"and the second one stating "sorry it is taking longer than we hoped to send your order we are expecting more stock soon and well contact you when we have a delivery date"

Both of these indicate that despite taking a pre order you do not have the stock to fulfill my order so it look's like that I am a part of that small group - I will DM you my order number.

Re: iPhone 13 / iPad / iPad mini / Watch Series 7 - Megathread

gmarkj — Fri, 24 Sep 2021 15:26:21 GMT

From what @Chris_K has said, it sounds like the sales agent you were dealing with was going off script - or at least not reading it in full...