topic Re: My O2 app currently unavailable in Welcome & News

[Update: fixed] My O2 app currently unavailable

Marjo — Mon, 02 Mar 2020 17:28:37 GMT

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience.

Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

Re: My O2 app currently unavailable

jonsie — Wed, 19 Feb 2020 10:39:35 GMT

Thanks for the heads up @Marjo

Re: My O2 app currently unavailable

Cleoriff — Wed, 19 Feb 2020 10:43:50 GMT

Thanks for that @Marjo I have tried it on the app and not working, though is fine on my PC.

Re: My O2 app currently unavailable

MI5 — Wed, 19 Feb 2020 11:28:22 GMT

App not working for me either.

Re: My O2 app currently unavailable

pgn — Wed, 19 Feb 2020 11:37:01 GMT

Ditto, app loads, but cannot display anything meaningful.

Web access to both MyO2 and Community works fine on browser (current e-mail silence notwithstanding).

Re: My O2 app currently unavailable

Mi-Amigo — Wed, 19 Feb 2020 11:59:11 GMT

Thanks for the heads up @Marjo

As you said, My O2 is accessable on laptop. I`m using Chrome on laptop and have checked mine.

I feel sorry for those who do not have laptop/PC and can`t access My O2. Hope it gets fixed soon.

Re: My O2 app currently unavailable

Cleoriff — Wed, 19 Feb 2020 12:10:52 GMT

I got this and its still showing. It won't take me any further and appears to be a month out of date!

However, I don't use the app much at all. I use my PC.

Re: My O2 app currently unavailable

MI5 — Wed, 19 Feb 2020 12:12:36 GMT

I get the same as @pgn

Re: My O2 app currently unavailable

jonsie — Wed, 19 Feb 2020 12:13:59 GMT

@MI5 wrote:
I get the same as @pgn

me too

Re: My O2 app currently unavailable

Cleoriff — Wed, 19 Feb 2020 12:41:26 GMT

@MI5 wrote:
I get the same as @pgn

So do I, as soon as I try to move on to another section. Before I tried that, I thought it was working!!

Re: My O2 app currently unavailable

MI5 — Wed, 19 Feb 2020 14:26:09 GMT

Re: My O2 app currently unavailable

Cleoriff — Wed, 19 Feb 2020 21:09:31 GMT

My O2 app is now working properly @Marjo

Re: My O2 app currently unavailable

MI5 — Wed, 19 Feb 2020 21:14:04 GMT

All good here

Re: My O2 app currently unavailable

jonsie — Wed, 19 Feb 2020 21:16:41 GMT

Re: My O2 app currently unavailable

pgn — Wed, 19 Feb 2020 21:17:36 GMT

@MI5 wrote:
All good here

Ditto here, MyO2 app is up and functioning once more

Now about those e-mails, @Marjo and @Martin-O2 ...

Re: My O2 app currently unavailable

Cleoriff — Wed, 19 Feb 2020 21:22:46 GMT

@pgn wrote:

Now about those e-mails, @Marjo and @Martin-O2 ...

What a good idea.....

Re: My O2 app currently unavailable

Marjo — Thu, 20 Feb 2020 10:15:26 GMT

@Cleoriff wrote:

My O2 app is now working properly @Marjo

Great to hear, thanks for keeping an eye on it guys! I've updated the opening post to say it's been fixed.

Re: My O2 app currently unavailable

MI5 — Thu, 20 Feb 2020 10:36:31 GMT

@Marjo wrote:

I've updated the opening post to say it's been fixed.

A little premature unfortunately.

I have 4 contracts under MyO2 app and it's only showing data for 2 of them.

So not completely fixed yet.

Re: My O2 app currently unavailable

Marjo — Thu, 20 Feb 2020 10:49:54 GMT

Ok cheers @MI5 for checking again and I'll check for an update on my end!

Re: My O2 app currently unavailable

Cleoriff — Thu, 20 Feb 2020 11:25:44 GMT

@Marjo

Seems to be account related. I only have 1 account and all is working as it should.