topic Re: O2 announces eSIM in Welcome & News

eSIM - Now available on O2

Chris_K — Wed, 19 Jan 2022 14:41:56 GMT

UPDATE 24 Sep '20: 5G eSIM has now launched on O2. You'll need a 5G and eSIM compatible device.

O2 is excited to announce that customers can use eSIM technology on the iPhone 11, 11 Pro and 11 Pro Max, as well as the iPhone XS, XS Max, XR and the Google Pixel 3 and 3XL from 19 September 2019.

O2 customers need only pop into their local store or call customer services to request a new eSIM pack. You can then download an eSIM profile and swap your current plastic SIM card over to your new eSIM profile following the normal SIM swap process.

Customers will still have the option to use a traditional plastic SIM card should they wish.

We have a dedicated eSIM help & support page here, with many Q&A's.

Re: O2 announces new eSIM enabled handsets

MI5 — Mon, 09 Sep 2019 12:26:34 GMT

Well done for catching up O2

Re: O2 announces new eSIM enabled handsets

MrX911 — Mon, 09 Sep 2019 13:09:58 GMT

Finally! I can now soon consider returning to o2 for my main account. Still nervous that o2 always seem last to the table these days but this is progress and only one year behind.

Re: O2 announces new eSIM enabled handsets

jonsie — Mon, 09 Sep 2019 13:22:52 GMT

Good to see this finally happening

Re: O2 announces new eSIM enabled handsets

Cleoriff — Mon, 09 Sep 2019 14:10:42 GMT

Really good news...

Re: O2 announces new eSIM enabled handsets

aldaweb — Mon, 09 Sep 2019 17:31:12 GMT

Good news, I’ll be watching for when this goes live.

Re: O2 announces eSIM

Hallam — Tue, 10 Sep 2019 18:44:21 GMT

I am looking to get a Samsung 46mm silver watch but I have been told that o2 doesn’t support esim for this could you tell me when this will be

Re: O2 announces eSIM

adamjhodson — Thu, 12 Sep 2019 11:57:27 GMT

Do we have an exact date on this yet?

Re: O2 announces eSIM

Miker — Fri, 13 Sep 2019 21:44:12 GMT

I was told the 19th September

Re: O2 announces eSIM

jonsie — Fri, 13 Sep 2019 21:45:54 GMT

Hopefully we will get confirmation on here and on the website.

Re: O2 announces eSIM

Chris_K — Mon, 16 Sep 2019 08:07:27 GMT

@Hallam wrote:

I am looking to get a Samsung 46mm silver watch but I have been told that o2 doesn’t support esim for this could you tell me when this will be

Hi @Hallam - we do support eSIM and as you can see, we are rolling this out to more devices very soon, but we don't currently sell any eSIM versions of the Samsung Watches, or have support for them yet. If or when we support this or add further eSIM support, we'll let everyone know.

@adamjhodson wrote:

Do we have an exact date on this yet?

Not yet @adamjhodson but soon as there's any news on this, i'll update this thread to let everyone know

Re: O2 announces eSIM

Chris_K — Wed, 18 Sep 2019 14:28:11 GMT

Update: eSIM will launch for the smartphones previously announced, as well as the new iPhone 11 range of devices, from tomorrow - 19 September 2019.

Original thread updated. We'll post any new info around eSIM as/when it becomes available here and on our website.

Re: O2 announces eSIM

Chris_K — Thu, 19 Sep 2019 08:35:16 GMT

Update: eSIM has now launched on O2 today and you can request your eSIM pack in-store or via our customer service teams. Should you need any eSIM help, we have launched a dedicated page featuring many Q&A's, so check out our eSIM Help & Support page.

Re: O2 announces eSIM

Quark999 — Thu, 19 Sep 2019 12:50:39 GMT

I am impressed (especially compared to the kerfuffle I usually had with EE doing, well, pretty much anything) - O2 Store Moorgate had 20 eSIM packs available, old SIM was swapped over within 5 minutes, started working 2 minutes later. Result!

Re: O2 announces eSIM

jonsie — Thu, 19 Sep 2019 12:54:34 GMT

Wow that's pretty quick for O2... 👍

Re: O2 announces eSIM

Mi-Amigo — Thu, 19 Sep 2019 13:22:26 GMT

@Quark999 wrote:
I am impressed (especially compared to the kerfuffle I usually had with EE doing, well, pretty much anything) - O2 Store Moorgate had 20 eSIM packs available, old SIM was swapped over within 5 minutes, started working 2 minutes later. Result!

@Quark999

Great to have some positive feedback.

I`ll ask @EmilieT to pass on your comments to the O2 store Moorgate.

and to the Community. Hope you`ll have a look around at the various threads and stay

Re: eSIM - Now available on O2

DarrenPlymouth — Thu, 19 Sep 2019 19:19:11 GMT

Did mine today, changed to esim on my iPhone XS Max, very quick indeed

Re: O2 announces eSIM

EmilieT — Fri, 20 Sep 2019 07:20:58 GMT

Thanks for your feedback @Quark999, really pleased to hear the store staff was so helpful and the switch was swift! I've passed on your comments to them now as well

@DarrenPlymouth Good to hear it's all working for you too as well, enjoy!

Cheers for the mention @Mi-Amigo

Re: eSIM - Now available on O2

Benoit — Fri, 20 Sep 2019 18:10:42 GMT

Finally o2 have caught up. Ordered mine yesterday via o2 chat as I knew I wouldn’t be able to get to a o2 store it arrived today and took next to no time to set up and I can finally have just one phone for home and work instead of having 2 phones so much easier.

Re: eSIM - Now available on O2

aldaweb — Mon, 23 Sep 2019 12:20:40 GMT

eSIM now installed in new iPhone 11 pro picked up on Friday but left SIM swap till today as I was working Fri night and all weekend. Very quick swap over.