topic Re: What is the Community Rewards Programme? in Welcome & News

What is the Community Rewards Programme?

Marjo — Fri, 11 Aug 2023 13:37:11 GMT

Hi everyone,

Some of you might know already about the Community Rewards, as you've been participating on our forum in previous months (some of you for years!). However, if you're not yet aware of our Community Rewards programme, I've included some information about it below.

What is the Community Rewards programme?

Each month we like to recognise those many people who contribute on our community by asking and answering questions and participating in discussions on all things related to O2 and mobile, and just generally keeping the community a fun place to be. To say thank you, we currently reward those members each month with credit towards their Pay Monthly bill or Pay as You Go account.

There are different tiers of Rewards based on different levels of activity: Gold (£20), Silver (£10), Bronze (£5).

How to participate?

All registered community members are automatically entered! If you're not a member yet, you can register here. The more you participate, the more chance you have for qualifying for the Rewards and climbing up the different tiers.

You can participate on our forum in lots of different ways, here's a few examples:

Asking a question from the community when you need help
Answering other members' questions when you want to help others
Posting feedback about your O2 experience or product
Contributing in or starting general discussions
Encouraging others and saying thank you when you appreciate someone's posts
Writing a review of your mobile device or other O2 product/service
Writing a how-to guide to help other members

All of these actions contribute to the general well-being of our community, and thus count towards your possible monthly Community Reward.

How do you know if you're part of the Rewards?

We normally post the Rewards topic in the Welcome & News board at the beginning of each month (see February 2019 as an example) and list all the rewarded members. You should get an email notification from this if you were listed. The list includes a general list of those names who have qualified, and we will let you know via PM which tier you reached when you claim your reward.

How to claim your Reward?

Once you see your username listed in the Rewards topic, make sure to remember to send a PM (Private Message here on the forum) to one of our Community Management team members with your O2 mobile number that you want rewarded. Please note: rewards are not available for O2 staff members.

When and how do I find the credit on my account?

You can normally expect the credit to appear on your account within a month's time from claiming your reward. This might vary though depending on your next billing date. Please remember to send the PM to us claiming your reward as soon as possible so everyone can get their reward added in time. Do feel free to send us a PM if you notice any issues with your reward though and we'll check it out for you.

Check out this handy guide by our member @gmarkj on how to find your Reward in your My O2 account.

Re: What is the Community Rewards Programme?

Cleoriff — Mon, 22 Apr 2019 12:35:15 GMT

Thanks for the info @Marjo I will be sure to direct members to this thread if they ask about rewards.:smileywink:

Re: What is the Community Rewards Programme?

pgn — Wed, 23 May 2018 18:01:27 GMT

Oooooh, goody! I'm looking forward to hearing more about the changes.

Banking smaller rewards here would be a great way to save and apply several smaller rewards as a single payment... Great for those reliant on a minimum Top-up amount for some payg bundles...

Bring it on!

Re: What is the Community Rewards Programme?

Anonymous — Wed, 23 May 2018 18:04:11 GMT

Excellent thread which will help many people I’m sure

Re: What is the Community Rewards Programme?

Glory1 — Wed, 23 May 2018 18:16:38 GMT

Excellent @Marjo. So many new members, who receive a reward, have no idea why they've received a reward or how the 'scheme' works. This thread will be very helpful to them.

I'll be sure to point new members to this thread when queries are raised.

Re: What is the Community Rewards Programme?

Anonymous — Wed, 23 May 2018 18:35:35 GMT

Sounds like a really good inovation, thanks @Marjo 😁

Re: What is the Community Rewards Programme?

jonsie — Thu, 24 May 2018 03:04:31 GMT

All very interesting and time for changes

Re: What is the Community Rewards Programme?

pgn — Thu, 24 May 2018 17:19:03 GMT

@Anonymous wrote:
@Sounds like a really good inovation, thanks @😁

Marjo's post indicates changes are in the pipeline, @Anonymous- something to look forward to, I agree.

The innovative bit will be the ways that the scheme is tweaked...

Re: What is the Community Rewards Programme?

Tsidkenu1es — Mon, 04 Jun 2018 19:10:39 GMT

This reward Programme is a great an insentive for everyone to get involve in, the community can only get better and better in problem solving and fun at the same time...

Well done..! everyone and let us have more

Re: What is the Community Rewards Programme?

mickyyo — Fri, 13 Sep 2019 02:53:18 GMT

Re: What is the Community Rewards Programme?

Cleoriff — Fri, 13 Sep 2019 07:28:54 GMT

@mickyyo wrote:
hi

Hi @mickyyo ...have you got a question about the Rewards programme?

Re: What is the Community Rewards Programme?

jonsie — Fri, 13 Sep 2019 11:38:40 GMT

@mickyyo wrote:
hi

Hi and welcome to the Community @mickyyo , you have just qualified to be included

Re: What is the Community Rewards Programme?

Anonymous — Tue, 07 Jun 2022 15:35:36 GMT

Very informative post by @Marjo about the 02 Community Rewards programme. And very generous of 02. I always look forward to my Community Reward each month. It's give my mobile phone credit a bit of a boost which is nice.

😄