topic Re: iPhone 11, 11 Pro & Pro Max Megathread in Welcome & News

iPhone 11, 11 Pro & Pro Max Megathread

Chris_K — Wed, 09 Oct 2019 12:24:21 GMT

We're pleased to confirm Apple’s latest products, the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max are all available to order from O2 right now. The newly announced iPad 2019 is also available to order now on Pay Monthly and Business, and you can also get the new Apple Watch Series 5 directly from O2 too.

If you'd like to get your hands on the latest and greatest, click the appropriate link below to view further details and order your new iPhone or iPad now. Alternatively, you can call our customer services, or visit us in-store.

iPhone 11

Links for Pay Monthly customers
iPhone 11	iPhone 11 Pro	iPhone 11 Pro Max

Links for Business customers
iPhone 11	iPhone 11 Pro	iPhone 11 Pro Max

iPad 2019 (7th Gen)

Link for Pay Monthly customers
iPad 2019

Link for Business customers
iPad 2019

Apple Watch Series 5

Link for Pay Monthly customers
Our full Apple Watch Series 5 range

Questions?
As with every new iPhone launch and announcement, we suspect many of you will have questions. Check out our Q&A section under this post which will answer many of the questions we suspect you may have. We’ll add more Q&A’s over the coming days but if you have a question not listed, please reply to this thread and let us know.

Related Links

iPhone 11, 11 Pro & Pro Max Q&A's

Chris_K — Mon, 16 Dec 2019 10:50:06 GMT

If you know what section you're after, jump straight to it with the links below:

Main questions
Discount / Cost / Pricing Info
Upgrade Info
Pre-order / Availability / Order Info
Business Queries/Tariffs
Device & Other Questions

Main Questions
Q. Are you going to be stocking the new iPhone 11 and iPhone 11 Pro and iPhone 11 Pro Max?
A. O2 will be ranging the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max with pre-orders open from Friday 13 September at 13:00 and will launch on Friday 20 September. More details will be released in the coming days on www.o2.co.uk/iphone for consumers, and https://www.o2.co.uk/business/register-for-updates for Business.

Q. When will your tariff & pricing details be available for the new iPhones?
A. Full pricing and tariff details will be available once pre-orders begin Friday 13 September at 13:00.

Q. Why are pre-orders going live at 13:00 and not in the morning of Friday 13 September?
A. This is a change on Apple's side which we're unable to comment on further. As far as we're aware, all pre-orders - whether from us, Apple or other networks - will not begin until 13:00 on Friday 13 September.

Q. Will you support eSIM for the new iPhones?

A. We recently announced eSIM would be coming to the iPhone XS, XS Max and XR, as well as Google Pixel 3 & 3XL devices later this month. We're pleased to confirm that the new range of iPhone 11 devices will also support eSIM on O2. eSIM launched on O2 on 19 September 2019 - from then, customers can request an eSIM pack in-store or by getting in touch with our customer service teams.

Q. Are you going to be stocking the new 7th Generation iPad?
A. Yes, the 7th Generation iPad is available now to pre-order on Consumer Pay Monthly and for Business.

Q. Will you be ranging the Apple Watch Series 5?
A. Yes, the new Apple Watch Series 5 is currently on pre-order and will launch from 20 September. You can pre-order your Apple Watch Series 5 here.

Discount / Cost / Pricing Info
Q. When will I be able to use my O2 Open or student discount on the new iPhones?
A. Great news! The iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max are now eligible for O2 Open and Student discounts.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering.

Q. Is the new iPhone eligible for family plan discounts?
A. Yes, the iPhone 11 range is eligible for Family Plan discounts. More info on Family Plan here.

Q. Why should I stay with or join O2?
A. With the new iPhones, plus all our device range on Pay Monthly, we put you in control so that you can design a plan to suit your needs. Here’s some top reasons ‘Why O2?’:

Choose how much to pay upfront (down to £0 if you’re upgrading)
Spread the balance for up to 36 months to keep the cost down – or choose as little as three months if you want to pay it off quicker
Pick your data allowance to finish building your customised plan. You can even change it up and down every month if that’s your style.
From pre-order, we’ll have a range of promotional tariffs to give you even more for your money.
And don’t forget, with O2 you also get MyO2, O2 Priority, 48-hour access to the hottest gig tickets before general sale, and more freedom in how/where to buy, and how to get in touch with us should you need to

Upgrade Info
Q. Will you have enough stock for everyone who wants the new iPhone?
A. We expect there to be high demand for the new iPhones and recommend customers pre-order as soon as possible once pre-orders go live to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of Custom Plans on O2. With Custom Plans, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Q. Are you offering a Yearly Upgrade Programme on your tariffs?
A. With O2 Custom Plans, we’re giving our customers true flexibility to be able to choose the length of tariff they want, from 3 to 36 months, and choose the data they need. And you can upgrade at any time – even if you’re only 1 month into a 36 month tariff – just by paying off your device plan.

Pre-order / Availability / Order Info
Q. Can I select Premium delivery for my new iPhone during pre-order?
A. No, premium delivery options will not be available from pre-order for Consumer or Business.

Q. I pre-ordered at *date/time*, when will I get my new iPhone?
A. Throughout your pre-order journey we display an expected delivery date. You can see this on the product shop page under the iPhone colour selection drop-down, above the 'Go to basket' button during our custom plans slider selections, and at the final basket/checkout screen. After ordering, we’ll keep you updated on your order as and when there’s progress.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order.

Business Queries/Tariffs
Q. What is Double Data and Half Price insurance proposition?
A. Small and Medium Business customers who take our 18GB, 36GB, or 60GB will have their data allowance doubled. So this will means 36GB for the price of 18GB, 72GB for the price of 36GB and 120GB for the price of 60GB. Giving our Business customers all the data they need to do business as they need to.

Our Soho / Small Business customers will also have the option to purchase accidental damage insurance cover for £4.50, which is half price. This is available on the double data tariffs of 36GB, 72GB, and 120GB.

Both elements of the proposition will be in place for the length of the contract or until the customer wants to upgrade.

Our Indirect Bluebill Partners have DD available across the 3GB, 6GB, 18GB, 36GB, 60GB data allowances.

Channel	Applicable Tariffs	Proposition	3GB	6GB	18GB	36GB	60GB
Direct	Small Business and Business Essential	EU mins & texts	No	Yes	Yes	Yes	Yes
		Double Data	No	No	Yes	Yes	Yes
		O2 Insure – Damage Cover **	No	No	50% off - £4.50	50% off - £4.50	50% off - £4.50
Medium	Business Tariffs	EU mins & texts	No	Yes	Yes	Yes	Yes
		Double Data	No	No	Yes	Yes	Yes
		O2 Insure – Damage Cover **	No	No	No	No	No
Indirect	Small Business and Business Essential	EU mins & texts	No	Yes	Yes	Yes	Yes
		Double Data	No	No	Yes	Yes	Yes
		O2 Insure – Damage Cover **	No	No	No	No	No

Q. How does the UK to EU calling work?
A. Calling Europe is as easy as making a call within the UK as we’ve included both minutes and texts in handset and SIMO tariffs (available on handsets 6GB and above and SIMO on the 10GB, 20GB and 30GB). With ‘Roam Like at Home’ when travelling in Europe and with the new inclusion of UK to EU minutes and texts when doing business from home, you can now work flexibly without concerns about costs, as you grow your businesses internationally. More info here.

Device & Other Questions
Q. Will I be able to unlock the iPhones?
A. Great news! Most of our devices now arrive unlocked – including these new iPhones - but if you receive a device that is locked, you can unlock this free of charge. More info here.

Q. Will it have 4G / Wifi Calling?
A. The new iPhone 11, iPhone 11 Pro & iPhone 11 Pro Max will all launch with 4G and Wifi Calling enabled

Q. Are the new iPhones 5G ready?
A. No, the new iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max are not 5G ready

Q. Once you launch eSIM, can I use an O2 eSIM and a *other network* physical SIM, or vice versa?
A. Absolutely. Once eSIM launches, you're free to mix and match how you'd like. Want to have an O2 eSIM and be able to use a 'local network' physical SIM when you go on holiday or business trips abroad? Easy. Want to use another networks' eSIM but use a physical O2 one? Done. Or vice versa? Yep, you can do that too.

Q. What iPhone's will Apple Watch Series 5 be compatible with?
A. New purchases of an Apple Watch Series 3 or Series 5 with Cellular on O2 will now only work with an iPhone 6s or newer (including the iPhone SE). This is because watchOS6, Apple’s new software for Apple Watch coming 19 September, only supports iOS13 and above. iOS13 is only available on iPhone 6s devices and newer, and not on iPhone 6, 6 Plus, or older.

Q. But my Apple Watch Series 3 & 4 works with iPhone 6 and 6 Plus?
A. When we launched Apple Watch Series 3 & 4 with Cellular in June, these devices could pair with an iPhone 6 or newer. Customers that have already purchased an Apple Watch Cellular (Series 3 or 4) from O2 between June & September who have an iPhone 6 or 6 Plus will still be able to use cellular on O2 on their Apple Watch. However, these customers will not be able to download watchOS6 as it's only available for devices running iOS 13 - which won't include iPhone 6 or 6 Plus.

Re: iPhone 11, 11 Pro & Pro Max Megathread

Chris_K — Tue, 10 Sep 2019 21:06:42 GMT

Reserved post

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Tue, 10 Sep 2019 21:25:29 GMT

Hi I assume upgrade customers are eligible to pre order on Friday?

Re: iPhone 11, 11 Pro & Pro Max Megathread

Chris_K — Tue, 10 Sep 2019 21:28:55 GMT

@Benlfc wrote:
Hi I assume upgrade customers are eligible to pre order on Friday?

Hi @Benlfc - providing you're on an O2 Refresh or O2 Custom Plan tariff, then you can upgrade at any time simply by paying off the remainder of your device plan. You can check the My O2 app to see how much you have left on your device plan.

Hope that answers your Q, but let me know if it doesn't

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Tue, 10 Sep 2019 21:31:21 GMT

@Chris_K I’ll be coming over from a standard tariff where you just pay the one monthly figure and coming over to a refresh tariff, I assume that’s all good?

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Tue, 10 Sep 2019 21:33:13 GMT

@Chris_K O2 will pay the remainder of my contract off to come over to a refresh tariff or custom plan whatever they are called these days

Re: iPhone 11, 11 Pro & Pro Max Megathread

Sjbuknewc — Tue, 10 Sep 2019 21:37:44 GMT

I’m on a sim only contract and due on upgrade, will I be able to
Ore order Friday?

Re: iPhone 11, 11 Pro & Pro Max Megathread

Sjbuknewc — Tue, 10 Sep 2019 21:38:01 GMT

I’m on a sim only contract and due on upgrade, will I be able to pre order Friday?

Re: iPhone 11, 11 Pro & Pro Max Megathread

Dancamz — Tue, 10 Sep 2019 21:45:18 GMT

Why no news on Apple Watch Series 5? this was the ONE thing I was excited to finally get from O2 on contract as I'd been holding off to wait for the next gen and once again you guys are way behind on the Watch stuff. Why is this always the case ? why cant it be available at launch the same as the phones??

Re: iPhone 11, 11 Pro & Pro Max Megathread

Dancamz — Tue, 10 Sep 2019 23:03:39 GMT

@Chris_K can i get a reply to this? Once again both EE & Vodafone announced they will offer Series 5 at launch, and once again I am let down by O2. I am seriously considering moving network if this is just going to be the norm from now on with every other network besides O2 getting these products at launch.

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Wed, 11 Sep 2019 06:53:18 GMT

@Dancamz I understand the frustrations but could you not buy the cellular model watch direct from Apple or another retailer and just do it that way? If it’s a case of you can’t afford a watch out right that’s understandable but with O2 you would be taking out an additional line which would involve a credit check therefore you could just apply for finance with Apple or CurrysPcWorld for example unless of course your wanting to upgrade from the series 4 with O2 which then it wouldn’t carry a credit check. Apologies if you think I’m butting in I’m not I’m just trying to help with solutions for yourself 😀

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Wed, 11 Sep 2019 06:58:31 GMT

@ChrisK How come this year it’s a 1pm pre order start time and not the usual 8am? Also if I may also catch a response to my last question on moving over from a what I believe is simply called a “handset tariff” over to refresh will I be able to pre order on Friday everything on MyO2 seems to be signalling that I will be able to as it’s stating O2 will pay the remainder of my contract off to allow me to move over to refresh and the new iPhones are already advertised on the shop page but 100% confirmation would be nice also can we do this over the phone or is it just online?

Re: iPhone 11, 11 Pro & Pro Max Megathread

PhoneChanger — Wed, 11 Sep 2019 07:02:03 GMT

@Benlfc Apple have moved the pre-order times in the US, the UK pre-order time is that same time just adjusted for time zone differences.

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Wed, 11 Sep 2019 07:04:19 GMT

@PhoneChanger thanks for that, I realised Apple changed the pre order times to 5am I just didn’t put 2 and 2 together and work that out 😂 I was thinking they would be thinking more people out at work etc. Less traffic on the website meaning less likely the website will crash 😂😂

Re: iPhone 11, 11 Pro & Pro Max Megathread

PhoneChanger — Wed, 11 Sep 2019 07:05:50 GMT

Potentially, or maybe they realised too many people are on their way to work when it used to be 8am so they're hoping at 1 more people can buy 🙂

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Wed, 11 Sep 2019 07:07:31 GMT

@PhoneChanger maybe here’s hoping there won’t be much traffic the one thing I hate is entering your cards details and then the website crashing but yet they’ve “pre authorised” the amount from your card and then it takes days to go back

Re: iPhone 11, 11 Pro & Pro Max Megathread

PhoneChanger — Wed, 11 Sep 2019 07:37:30 GMT

@Benlfc agree'd, and worse still O2 won't know how much stock they will receive either so even though you may order on the 13th there is no guarantee you'll get it on the 20th...

Re: iPhone 11, 11 Pro & Pro Max Megathread

Benlfc — Wed, 11 Sep 2019 07:44:09 GMT

@PhoneChanger your right it usually starts off with get your phone on release day and then quickly escalated to 1 week, 2-3 weeks and so on

Re: iPhone 11, 11 Pro & Pro Max Megathread

Chris_K — Wed, 11 Sep 2019 09:09:27 GMT

@Benlfc wrote:
@Chris_K O2 will pay the remainder of my contract off to come over to a refresh tariff or custom plan whatever they are called these days

Should be okay Ben, but definitely worth checking in with our customer services to check over your account ahead of pre-order, just so you know where you're at

@Sjbuknewc wrote:
I’m on a sim only contract and due on upgrade, will I be able to pre order Friday?

Can't see why not @Sjbuknewc. If you check the My O2 app, there should be a section there showing you your upgrade options.