topic Re: Say hello to Aura, your virtual assistant from O2 in Welcome & News

Say hello to Aura, your virtual assistant from O2

EmilieT — Fri, 08 Nov 2019 12:28:40 GMT

Get personalised support. View your bills. And find out how much data you’ve got left. All by chatting with Aura in the My O2 app!

If you have recently updated your My O2 app, you can now chat to Aura. Aura can give you personalised support and more general advice. For example, Aura can help you understand your bill, let you know how much data you’ve got left, help with roaming questions and provide network support. We’re always looking to improve Aura, so you can get the support you need.

If Aura can’t give you an answer, just tap the “?” icon to see a list of topics you can get help with. Or, ask Aura to transfer you to one of our advisors. We’re available from 7am to 11pm, seven days a week. So it’s easier than ever to get help with your O2 account.

Find out more here.

Current Support

Aura can currently help with a number of different questions and personalised journeys, from asking ‘How much data do I have left’ to ‘Show me last month’s bill’ – and we are always looking to add more to Aura’s ever expanding knowledge.

💬 I have higher charges why?

💬 Tell me what bundles I have?

💬 How much data have I used?

💬 Where is my nearest store?

💬 How much does it cost to use my phone in Spain?

💬 How do I unlock my phone?

💬 Can I send picture texts or MMS?

💬 Can I speak to customer service?

Your chance to help build the future

We really want to give our community members the chance to help support the development of Aura and shape the things she can help with in the future.

We would like to invite any interested members to join us in a space we have created to work closely with O2 to help develop Aura for the future – this would include testing new journeys, suggesting ideas for journeys and feeding back any information that can help. We would look to share regular updates and information, give an insight into future developments and look for your advice on where to go next.

Of course, being an O2 Pay Monthly customer would be helpful so you can have Aura in your My O2 app, but don’t worry - even if you are on Pay As You Go or Business you can still get involved in other ways, for example by suggesting what questions Aura should understand. We are even happy to get you involved even if you are not on O2 - we would still love to hear your ideas and feedback, but there may be elements you won’t be able to test/trial.

If you are interested in taking part in this beta testing, let us know in the comments!

In the meantime, have a play about in the My O2 App, and let us know how you get on with Aura!

Re: Say hello to Aura, your virtual assistant from O2

t00nces — Thu, 29 Aug 2019 12:11:58 GMT

happy and interested to help!

Re: Say hello to Aura, your virtual assistant from O2

Samantha861 — Thu, 29 Aug 2019 12:43:46 GMT

Happy to help, would be interested

Re: Say hello to Aura, your virtual assistant from O2

EmilieT — Thu, 29 Aug 2019 12:47:55 GMT

That's fantastic to hear, @t00nces and @Samantha861!

We'll share more info in the coming weeks about when the testing will begin, so keep an eye on this thread - looking forward to working with you both on this

Re: Say hello to Aura, your virtual assistant from O2

robinflack89 — Thu, 29 Aug 2019 16:44:47 GMT

Hey Emilie. Really happy to join in with this!

Re: Say hello to Aura, your virtual assistant from O2

Corks — Fri, 30 Aug 2019 06:02:06 GMT

Hi Emilie

I am interested in taking part

Cheers

Mike

Re: Say hello to Aura, your virtual assistant from O2

EmilieT — Fri, 30 Aug 2019 07:37:30 GMT

Good to see you again, and great to have you on board as well @robinflack89 and @Corks

Re: Say hello to Aura, your virtual assistant from O2

Cleoriff — Fri, 30 Aug 2019 09:15:50 GMT

I saw on TV last night the most common names for children. Apparently In 2017 Aura was a common name for young girls. It has now dropped out of the list completely. I can understand why....Talking to your daughter and Aura the device, answering...

Re: Say hello to Aura, your virtual assistant from O2

Marjo — Fri, 30 Aug 2019 11:49:45 GMT

@Cleoriff wrote:

I saw on TV last night the most common names for children. Apparently In 2017 Aura was a common name for young girls. It has now dropped out of the list completely. I can understand why....Talking to your daughter and Aura the device, answering...

I had a childhood friend with the name Aura!

Re: Say hello to Aura, your virtual assistant from O2

jonsie — Fri, 30 Aug 2019 11:58:04 GMT

I see Alexa causing the same problems

Re: Say hello to Aura, your virtual assistant from O2

Cleoriff — Fri, 30 Aug 2019 12:05:25 GMT

Actually @jonsie it was ALEXA...not Aura. Duh me....

Re: Say hello to Aura, your virtual assistant from O2

jonsie — Fri, 30 Aug 2019 12:10:16 GMT

I quite like the name Aura so maybe I'll name my next daughter Aura....

Re: Say hello to Aura, your virtual assistant from O2

Cleoriff — Fri, 30 Aug 2019 14:10:18 GMT

@jonsie wrote:
I quite like the name Aura so maybe I'll name my next daughter Aura....

Re: Say hello to Aura, your virtual assistant from O2

PhoneChanger — Tue, 03 Sep 2019 12:41:00 GMT

Happy to take part 🙂

Re: Say hello to Aura, your virtual assistant from O2

EmilieT — Tue, 03 Sep 2019 14:03:48 GMT

Awesome @PhoneChanger, good to have you on board

Re: Say hello to Aura, your virtual assistant from O2

Baz — Wed, 04 Sep 2019 16:35:15 GMT

I would be happy to help out it will be just like i do for another company

Re: Say hello to Aura, your virtual assistant from O2

EmilieT — Thu, 05 Sep 2019 09:35:55 GMT

Fantastic, very excited to have you with us for this one @Baz

Re: Say hello to Aura, your virtual assistant from O2

Shuntfield — Thu, 05 Sep 2019 13:32:02 GMT

Yes I am happy to give it a go too 🙂

Re: Say hello to Aura, your virtual assistant from O2

EmilieT — Thu, 05 Sep 2019 13:33:39 GMT

Welcome on board @Shuntfield, great to have you with us as well!

Re: Say hello to Aura, your virtual assistant from O2

gmarkj — Thu, 05 Sep 2019 16:39:33 GMT

Sign me up. Going to have some time on my hands soon anyway!