topic Re: O2 network coverage disruption update in Welcome & News

O2 network coverage disruption update

Abs — Thu, 12 Jul 2012 09:01:20 GMT

Hi Guys,

Since 8am today, our 2G voice and data service has been restored.

Our engineers are continuing to work on the 3G service and we anticipate a full restoration of services soon.

Please have a look at our blog post for more info.

Thanks

Abs

Re: O2 network coverage disruption update

adamtemp64 — Thu, 12 Jul 2012 09:08:08 GMT

Abs as always thank you for providing an update I have linked to the blog in my thread

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 09:08:22 GMT

Regret to say this does not apply in Okehampton for the 2G service. Early in morning no outgoing service but could receive calls. Now all service lost. Yet your system shows it should be operational - something wrong. Continues even after restart on phones.

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 09:17:33 GMT

Will the people who were not able to use their phone get some sort of compensation from O2? I haven't been able to use my phone since last night and I've had important calls that I was meant to make and haven't been able to.

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 09:32:56 GMT

I know you say that the 2G netwrok is up and running again but my phone still will not work and has not worked since last night. I have turned it on and off about ten times and still no joy.

Re: O2 network coverage disruption update

Abs — Thu, 12 Jul 2012 09:57:52 GMT

We expect full service to return to all affected customers by this afternoon.

We'll continue to update more around this incident.

Thanks!

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 09:52:55 GMT

yes but will we be getting any form of compensation because of the disruption?

Re: O2 network coverage disruption update

Abs — Thu, 12 Jul 2012 09:59:33 GMT

@Anonymous wrote:
yes but will we be getting any form of compensation because of the disruption?

You can post your questions on our blog post

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 10:01:41 GMT

No service and I never use the internet on my phone, only use it for texts and calls, so only ever on 2G. Will we get credit for the disruption?

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 10:02:06 GMT

mines been playing up all morning still have not recieved all my msgs sent yesterday some are important ones! the playing about this morning has messed all my contact and everything up now have lost numbers i will struggle to get back this is not on!

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 10:03:00 GMT

What about those of us that are self employed and need our phones to help run our business?

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 10:16:28 GMT

Looking forward to getting a service back - it has been very, very inconvenient especially as all four in our family are with O2. Can you also tell me the status of the mast near Gaydon Warks as I was seeing problems even before the major outage yesterday lunchtime. I only found out about the mast problems when I checked on the O2 support site.

Re: O2 network coverage disruption update

perksie — Thu, 12 Jul 2012 11:54:57 GMT

@Anonymous wrote:
Looking forward to getting a service back - it has been very, very inconvenient especially as all four in our family are with O2. Can you also tell me the status of the mast near Gaydon Warks as I was seeing problems even before the major outage yesterday lunchtime. I only found out about the mast problems when I checked on the O2 support site.

What's on there is all the information that's available.

Re: O2 network coverage disruption update

perksie — Thu, 12 Jul 2012 11:59:18 GMT

@Anonymous wrote:
No service and I never use the internet on my phone, only use it for texts and calls, so only ever on 2G. Will we get credit for the disruption?

No, mobile phone providers don't guarantee an uninterrupted service.

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 12:05:31 GMT

Its a good thing I sleep at night and didn't need to use my mobile after 10pm. However I did need to call my office manager and discuss coming to work late and couldn't so I was forced to call from home and discuss this and that will cost me money??????? I understand errors are made and systems crash we are human and we make mistakes and as we humans maintain the systems and write the software mistakes are going to happen. I am not sticking up for 02 but that's life so lets see what they do to compensate us as users under contract to them and pay the bill on time every month?????????

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 13:01:05 GMT

Am I the only one that keeps a phone on an alternative network? Seems so by some of these posts

Re: O2 network coverage disruption update

jonsie — Thu, 12 Jul 2012 13:01:59 GMT

No, I do:smileywink:

Re: O2 network coverage disruption update

perksie — Thu, 12 Jul 2012 13:06:37 GMT

I keep a pair of tomtoms handy.

Re: O2 network coverage disruption update

jonsie — Thu, 12 Jul 2012 13:12:03 GMT

We'll have to have a jamming session!

Re: O2 network coverage disruption update

Anonymous — Thu, 12 Jul 2012 14:22:19 GMT

Not being funny mate but they are not answering the question on compensation on the blog either!!! Is it just ur policy to ignore these questions??? Ur CEO has just said "all effected customers will be compensated in an O2 style" live on SKY NEWS so come on tell us what does that mean??? Stop avoiding the point and give us an answer please!!!!