topic Re: O2 Network Issues - 6th December 2018 in Welcome & News

O2 Network Issues - 6th December 2018

EmilieT — Fri, 07 Dec 2018 12:16:59 GMT

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

Re: O2 Network Issues - 6th December 2018

gmarkj — Thu, 06 Dec 2018 08:17:29 GMT

FYI, the status check page is not loading @EmilieT.
Would imagine it is being flooded by people checking it...

Re: O2 Network Issues - 6th December 2018

surfsquid — Thu, 06 Dec 2018 08:19:44 GMT

It's not just data, it's now calls and texts too, as of 8am (ish)

Re: O2 Network Issues - 6th December 2018

Simon_J_Wilson — Thu, 06 Dec 2018 08:20:11 GMT

Morning Emilie,

Not just data affected. Text & general network coverage also now affected.

Bad day to want to use your mobile ...

Re: O2 Network Issues - 6th December 2018

moonlisa16 — Thu, 06 Dec 2018 08:27:38 GMT

hi i have no data or service coverage at all... since 600am this morning and now its nearly 9am its an outrage!!!!

Not happy.... my father is old and poorly and i phone and text him every morning and throughout the day.. i am at work from 8,30 to 5,30 and cant get in touch with him. my bill is paid so what is the problem.... are we having our money back for the hrs the network is down!!!!!

Not a happy customer aat all

Re: O2 Network Issues - 6th December 2018

NicNacMS — Thu, 06 Dec 2018 08:29:52 GMT

Hi Emilie,

I think this issue has been bubbling away in teh background for some weeks and O2 have done nothing to prepare for it. Several weeks ago I ran out of data and despite trying to purchase more data (myself and more than a dozen O2 staff members) it was impossible to get more data. Now this.

What on earth is going on with you guys. Totally losing faith with O2 given all of the down time I've had to endure recently - not being able to use ones phone when you're paying to do so is not great service I'm sure you'll agree.

And as someone else has also stated the service status update page just doesn't load. Seems there's not much O2 can get right this morning. Little wonder your Live Chat is down this morning.

Re: O2 Network Issues - 6th December 2018

paulbacon — Thu, 06 Dec 2018 08:29:53 GMT

Wouldn't it make more sense for o2 to text users about this issue? Putting a message on their website is abit pointless if you cant access the net.

Friend works for o2 and getting loads of calls this morning as nobody knows the issue as they cant get online to check

Re: O2 Network Issues - 6th December 2018

MI5 — Thu, 06 Dec 2018 08:33:28 GMT

Mine's just come back on.

Re: O2 Network Issues - 6th December 2018

LH — Thu, 06 Dec 2018 08:34:58 GMT

O2 STOP SAYING PHONE CALLS AR OK, THEY ARE NOT. It is not just data that is not working. I cannot make calls or send texts. This also happened to me on Tuesday, I had no service. Managed to reset phone by changing data preference to 3g, turned phone off and then back on and service returned - then reset data preference back to 4g. This has not worked today. I can make calls if I am connected to my home wifi but if phone is set to mobile data I CANNOT MAKE CALLS, neither can my husband.

Re: O2 Network Issues - 6th December 2018

Ladylu505 — Thu, 06 Dec 2018 08:36:18 GMT

@LH how do you change preferences to 3G? I might try it to see if it's an improvement for me.

Re: O2 Network Issues - 6th December 2018

Cleoriff — Thu, 06 Dec 2018 08:38:15 GMT

Yes its all over the news, affecting O2, giffgaff, Tesco and Sky.

Took me ages to log onto forum @EmilieT

Just managed to get on (PC)

https://www.standard.co.uk/news/uk/o2-down-thousands-of-customers-hit-by-network-problems-as-4g-and-data-services-stop-working-a4009846.html

Re: O2 Network Issues - 6th December 2018

LH — Thu, 06 Dec 2018 08:41:33 GMT

To change to 3G on android (moto g) I go into settings. Click on More. Select Mobile networks. Change preferred network to 3G from 4G. Then power off phone and turn back on after 10 seconds. Has not worked today though.

Re: O2 Network Issues - 6th December 2018

Cleoriff — Thu, 06 Dec 2018 08:45:30 GMT

@LH wrote:
To change to 3G on android (moto g) I go into settings. Click on More. Select Mobile networks. Change preferred network to 3G from 4G. Then power off phone and turn back on after 10 seconds. Has not worked today though.

No, it's due to a network outage. I am now able to call and text.... (though couldn't earlier)

http://www.cityam.com/270230/o2-network-down-data-outage-prevents-people-using-3g-4g

Re: O2 Network Issues - 6th December 2018

mrwhite — Thu, 06 Dec 2018 08:45:33 GMT

can anyone give me the data netowrk settings for pay monthly?

Re: O2 Network Issues - 6th December 2018

Amy2 — Thu, 06 Dec 2018 08:48:20 GMT

calls also down.

Re: O2 Network Issues - 6th December 2018

moonlisa16 — Thu, 06 Dec 2018 08:49:45 GMT

Hi,

When will these issues be resolved, it was at 6am this morning and now its nearly 9am!!!! are we going to be refunded for the loss of service???????

Re: O2 Network Issues - 6th December 2018

LH — Thu, 06 Dec 2018 08:50:32 GMT

Network down completely - No Service - what a mess!

Re: O2 Network Issues - 6th December 2018

Cleoriff — Thu, 06 Dec 2018 08:50:32 GMT

@Amy2 wrote:
calls also down.

My calls have just come back on @Amy2. It will take time if they are restoring services

Re: O2 Network Issues - 6th December 2018

surfsquid — Thu, 06 Dec 2018 08:50:37 GMT

Any good EE deals about?

Re: O2 Network Issues - 6th December 2018

Nikki — Thu, 06 Dec 2018 09:03:00 GMT

I cannot ring, text or use mobile data as the other users said it is NOT JUST DATA.