topic Re: MyO2 App Update – Direct Debits in Welcome & News

MyO2 App Update - Direct Debits

Marjo — Tue, 23 Jan 2018 10:36:27 GMT

Hey guys,

We’ve got some great news to share. We’re launching a brand new capability into our MyO2 app to allow you to manage your direct debit details easily and more efficiently.

You’ll be able to view and change your direct debit account details including sort code and account number directly within the MyO2 app, which up until now you’ll have had to do either by signing into MyO2 on desktop or by contacting our customer service teams.

Below are some images of what this new capability will look like:

You won’t be able to change the payment date in MyO2 or set up a new Direct Debit; You’ll still need to get in touch with our customer services if you wish to do that.

The iOS app for the App store is live now and will be released shortly onto the Google Play store – this week, providing there are no hiccups during testing.

So what are you waiting for? Sign in to the app and check it out today – you may need to visit your app store to ensure you’re on the latest version. The version you’re after is 8.9.1 or newer.

Not using MyO2? Download the app today and join the millions of O2 customers using it to manage their bills, check their upgrade dates and manage their allowances. You can download the app here on any mobile device: http://s.o2.co.uk/myo2

So, what do you think? Is this a capability you’ll use or have been waiting for? If you have any feedback about this new functionality, or about the MyO2 app in general, just let us know by leaving a comment below.

Re: MyO2 App Update – Direct Debits

Anonymous — Mon, 22 Jan 2018 16:46:23 GMT

A great idea @Marjo it hit iOS last week & I updated then.

Re: MyO2 App Update – Direct Debits

Cleoriff — Mon, 22 Jan 2018 17:18:11 GMT

Excellent idea @Marjo. Could this be added to the Index guide please?

Re: MyO2 App Update – Direct Debits

Poppysmum — Mon, 22 Jan 2018 18:22:29 GMT

Fantastic

Re: MyO2 App Update – Direct Debits

Glory1 — Mon, 22 Jan 2018 18:47:39 GMT

Great news @Marjo but will it be included in MyO2 Business which is so out-of-date and quite honestly useless?

Re: MyO2 App Update – Direct Debits

jonsie — Mon, 22 Jan 2018 18:58:43 GMT

It's so much easier through the app than messing about on desktop view, especially for those of us with no access to a PC.

Re: MyO2 App Update – Direct Debits

Cleoriff — Mon, 22 Jan 2018 19:15:08 GMT

@jonsie wrote:
It's so much easier through the app than messing about on desktop view, especially for those of us with no access to a PC.

As I still can't access My O2 on PC (using FF) it will be easier for me whichever way you look at it.

I can access using Chrome but Firefox still throws up the server error message (since the new home page layout)

Edited to add. I take that back. It now works. Just tried it on PC using FF and voila...

Re: MyO2 App Update – Direct Debits

MI5 — Mon, 22 Jan 2018 19:20:03 GMT

Yeah, mine still broke too but fortunately I don't have the need the edit my DD all that often

Re: MyO2 App Update – Direct Debits

Cleoriff — Mon, 22 Jan 2018 19:41:56 GMT

No I dont change direct debits... my edit stated that I can now access My O2 via FF on PC....(that was an aside to the op but worth mentioning)

Re: MyO2 App Update – Direct Debits

MI5 — Mon, 22 Jan 2018 19:52:00 GMT

Nope, still broken.....

Re: MyO2 App Update – Direct Debits

Marjo — Tue, 23 Jan 2018 12:03:31 GMT

Thanks guys for your comments, please do keep them coming if you have any additional feedback on the DD feature or anything else regarding My O2.

@Cleoriff Glad to hear you're now able to access My O2 on Firefox, thanks for checking that. @MI5 I'll drop you a PM to get some additional details shortly.

@Glory1 Good question, we'll check this for you.

Re: MyO2 App Update – Direct Debits

Cleoriff — Tue, 23 Jan 2018 13:25:53 GMT

@MarjoJust rethinking my request for this to be added to the Index....

As it's an additional feature to the My O2 app, maybe it could be added to this existing guide by @gmarkj?

https://community.o2.co.uk/t5/How-to-guides/My-O2-App-guide/ba-p/1010668

Just a thought, otherwise we will be overcome with guides regarding added features of the app.

It will all become bitty..

Re: MyO2 App Update – Direct Debits

Marjo — Tue, 23 Jan 2018 13:28:38 GMT

@Cleoriff wrote:

@MarjoJust rethinking my request for this to be added to the Index....

As it's an additional feature to the My O2 app, maybe it could be added to this existing guide by @gmarkj?

https://community.o2.co.uk/t5/How-to-guides/My-O2-App-guide/ba-p/1010668

Just a thought, otherwise we will be overcome with guides regarding added features of the app.

It will all become bitty..

Excellent idea @Cleoriff!

Re: MyO2 App Update – Direct Debits

Cleoriff — Tue, 23 Jan 2018 13:32:16 GMT

@Marjo wrote:
@Cleoriff wrote:
@MarjoJust rethinking my request for this to be added to the Index....
As it's an additional feature to the My O2 app, maybe it could be added to this existing guide by @gmarkj?
https://community.o2.co.uk/t5/How-to-guides/My-O2-App-guide/ba-p/1010668
Just a thought, otherwise we will be overcome with guides regarding added features of the app.
It will all become bitty..
Excellent idea @Cleoriff!

Occasionally I have a brain storm and come up with them @Marjo. Less and less nowadays though

Re: MyO2 App Update – Direct Debits

Marjo — Tue, 30 Jan 2018 16:58:59 GMT

@Glory1 wrote:
Great news @Marjo but will it be included in MyO2 Business which is so out-of-date and quite honestly useless?

Hey @Glory1 got a reply for you. So the Business version of My O2 works separate and there's no current plans to bring the new DD functionality to it I'm afraid. We'll have to see if it's something for the future.

Thanks though, any feedback regarding the business version is also very much appreciated so if you have any additional comments on that please do let us know and we'll pass it on.

Re: MyO2 App Update - Direct Debits

Glory1 — Tue, 30 Jan 2018 17:49:24 GMT

Thanks @Marjo for the update. Thought that would be the case. Shame really but there it is.

Re: MyO2 App Update - Direct Debits

georgUK — Tue, 27 Dec 2022 21:14:51 GMT

Hi there, I am in the US and my o2 app is requiring I upgrade it but google play won't allow it. I even tried using a |VPN saying I'm in the UK but no go. Any suggestions?

Re: MyO2 App Update - Direct Debits

MI5 — Tue, 27 Dec 2022 21:32:17 GMT

@georgUK

Is your region set to UK ?

https://support.google.com/googleplay/answer/7431675?hl=en