topic Re: New Community Home Page! in Welcome & News

New Community Home Page & Other Improvements

Marjo — Sun, 14 Jan 2018 13:01:59 GMT

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page!

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you!

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes!

The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view.

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
"Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
Delays noticed in the Latest Topics section

Missing functionality:

Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
Mobile view: Cannot add photos. FIXED

Improvements:

Wording at the top of the page: lack of clear info that the community is not Customer Service.
Make full view default on mobile, as it seems to be more user-friendly and include more options.
Edit button should be visible only when the editing window is still open. FIXED
Latest Topics section taking a lot of space on home page.

Re: New Community Home Page!

Cleoriff — Thu, 28 Dec 2017 09:28:37 GMT

Hi @Marjo I am viewing this on my PC. The home page looks ok so far ..except for one major point.

Many of us asked for information, clearly displayed, advising members we weren't customer services.

However, this section (top right hand side of page)

may well encourage new members to think we are customer services?

Re: New Community Home Page!

Marjo — Thu, 28 Dec 2017 09:41:24 GMT

Thank you for that @Cleoriff! We'll collate all the feedback and include this too.

Re: New Community Home Page!

Glory1 — Thu, 28 Dec 2017 10:08:23 GMT

I'm viewing the new homepage on my mobile. It looks good, though I agree with @Cleoriff's comment above as I had the same impression when reading the wording at the top of the page.

Will be very pleased to be able to edit my posts in mobile view rather than having to rush to full view when I've seen a typo or wish to add or change a sentence.

So, so far so good 😊

Re: New Community Home Page!

Cleoriff — Thu, 28 Dec 2017 10:19:21 GMT

This isn't to do with home page layout but I have noticed this change on unread posts

For those who can't actually see it...there is a colour change (pale green) on the LAST unread post. First time I have seen that?

I really don't want to take the home page thread off topic...but thought I would mention it here as I wonder if anyone is seeing the same (I am on laptop)

Re: New Community Home Page!

Glory1 — Thu, 28 Dec 2017 10:20:59 GMT

Just noticed something. Under Get Help with O2 Products and Services TU is shown. As this is no longer offered will that not confuse new members. I appreciate that when you click on it the first thing you see is that the TU Board is closing 31st December but why is it there at all? Today is 28th December so the Board is closing in 3 days. Am I missing something?

Re: New Community Home Page!

MercedesS — Thu, 28 Dec 2017 10:25:13 GMT

@Glory1 wrote:
... Will be very pleased to be able to edit my posts in mobile view rather than having to rush to full view when I've seen a typo or wish to add or change a sentence.

Thanks @Glory1! You should be able to edit from your mobile soon... we are still working on it

@Cleoriff wrote:

For those who can't actually see it...there is a colour change (pale green) on the LAST unread post. First time I have seen that? ...

Yes @Cleoriff, SOLVED topics now have a colour change (pale green). More to come!

@Glory1 wrote:
Just noticed something. Under Get Help with O2 Products and Services TU is shown. As this is no longer offered will that not confuse new members. I appreciate that when you click on it the first thing you see is that the TU Board is closing 31st December but why is it there at all? Today is 28th December so the Board is closing in 3 days. Am I missing something?

It should be there!

Re: New Community Home Page!

Cleoriff — Thu, 28 Dec 2017 10:27:45 GMT

@Glory1 wrote:
Just noticed something. Under Get Help with O2 Products and Services TU is shown. As this is no longer offered will that not confuse new members. I appreciate that when you click on it the first thing you see is that the TU Board is closing 31st December but why is it there at all? Today is 28th December so the Board is closing in 3 days. Am I missing something?

I think that comment relates to @MercedesS stating that the board would close on 31st December @Glory1

As I understood it, after that date people will no longer be able to post more comments about the demise of Tu

Re: New Community Home Page!

Glory1 — Thu, 28 Dec 2017 10:30:05 GMT

Yes, I can see the pale green on unread posts on my mobile too. Thanks for the explanation @MercedesS

Re: New Community Home Page!

MercedesS — Thu, 28 Dec 2017 10:39:20 GMT

@Cleoriff wrote:

I think that comment relates to @MercedesS stating that the board would close on 31st December @Glory1

As I understood it, after that date people will no longer be able to post more comments about the demise of Tu

@Cleoriff, we are closing the board not the comments You can always post on the main topic here or use the feedback section here.

@Glory1 wrote:
Yes, I can see the pale green on unread posts on my mobile too. Thanks for the explanation @MercedesS

As @Marjo said, we'll collate all the feedback. Keep it coming!

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 10:50:36 GMT

Pale green for solved posts, nice touch.

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 11:02:23 GMT

On mobile view, access to emojis only when in edit, unless you know the runes to type for each one, though.

Re: New Community Home Page & Other Improvements

Cleoriff — Thu, 28 Dec 2017 10:55:57 GMT

@pgn wrote:
Access to emojis only when in edit, unless you know the runes to type for each one, though.

Well you will have to use a PC as my emoji's are always showing @pgn

Even when I edit (like just now) ...

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 11:00:23 GMT

And Quote in Edit only brings back the text of the header post, not the Comment that might be the focus of the response...

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 11:03:15 GMT

@pgn wrote:
And Quote in Edit only brings back the text of the header post, not the Comment that might be the focus of the response...

Like this, done on a mobile, but in the Full view.

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 11:08:37 GMT

@Cleoriff wrote:
@pgn wrote:
Access to emojis only when in edit, unless you know the runes to type for each one, though.
Well you will have to use a PC as my emoji's are always showing @pgn
Even when I edit (like just now) ...

I edited my earlier comment to make clear I was using a mobile, thanks, @Cleoriff

Full view shows Quick Reply and Reply buttons, Mobile view "Add Comment" simply drops you to the empty box to type into, which is why Quote in subsequent Edit pulls in the parent, topmost message.

Workable, but still means you are fishing for Full more often than not.

@Anonymous I have not checked on @MI5's pet hate, where the reply Subject gets replaced by the first line of text in the text you type...

Re: New Community Home Page & Other Improvements

MercedesS — Thu, 28 Dec 2017 11:09:42 GMT

@pgn wrote:

On mobile view, access to emojis only when in edit, unless you know the runes to type for each one, though.

And Quote in Edit only brings back the text of the header post, not the Comment that might be the focus of the response...

Thanks for all @pgn! Checking, it should be working!

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 11:15:26 GMT

Ah... How about Hiding the Edit button in Mobile View when the grace period for editing a post has expired...? :d

Re: New Community Home Page & Other Improvements

pgn — Thu, 28 Dec 2017 11:20:54 GMT

@pgn wrote:
Ah... How about Hiding the Edit button in Mobile View when the grace period for editing a post has expired...? :d

Whoa!

Oops. When I try to edit a message submitted in Full View, I got told to go away, and was within my allotted 90mon (?) edit time window - error text below:

Re: New Community Home Page & Other Improvements

MercedesS — Thu, 28 Dec 2017 11:34:27 GMT

Let us check this last one @pgn!

About ...

@pgn wrote:

And Quote in Edit only brings back the text of the header post, not the Comment that might be the focus of the response...

Can you re-check? Works for us

Is it possible that, as @Marjo say, the “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread?