topic Re: Oops - Free screen replacement from O2 in Welcome & News

Oops - Free screen replacement from O2

Chris_K — Fri, 08 Sep 2017 11:54:27 GMT

We know how much you love your phone. And we know accidents happen. That's why we’re giving you free accidental damage cover, with selected phones and tariffs. This means you'll be covered for up to 24 months, in which time you'll be able to make one claim. So it won't be the end of the world if your brand new phone slips out of your hands... Oops!

Wow, amazing! What phones is this offer available on?!
Glad you asked. You can find a full list of phones this is available on right here

What if I pre-ordered the Samsung Galaxy Note8 already?
If you already pre-ordered this online or over the phone on our 30GB or 50GB O2 Refresh tariff, you can get this free cover. Or pay £5 to upgrade it, so you’re also covered if your phone is lost or stolen. Already ordered insurance with your new Note8? Don’t worry, you can switch it. We’ll be in touch, but you can also call us on 03332 341 478 to request your cover now.

If you've ever had your own "Oops" moment, let us know down below. What was my own Oops moment? It happened about 3 weeks ago - my phone was in my hand, I went to turn the lights off to go out with some friends, my phone slipped, and it fell onto the table below. I heard that unmistakable cracking sound and I knew it was bad, before even seeing it. And then I saw the damage and my heart sank. With our Oops free screen replacement on eligible handsets and tariffs, this is a feeling you won't need to worry about!

Re: Oops - Free screen replacement from O2

Anonymous — Fri, 08 Sep 2017 10:25:35 GMT

is this new contracts and upgrades only or will this also include exsisting?

Re: Oops - Free screen replacement from O2

Anonymous — Fri, 08 Sep 2017 10:43:36 GMT

What happens if the phone isn’t covered or is previously insured

Re: Oops - Free screen replacement from O2

Anonymous — Fri, 08 Sep 2017 10:50:05 GMT

so looks like its new customers only that take out a contract starting from today on galaxy s8, s8+ note 8 and 1+5....

Re: Oops - Free screen replacement from O2

jonsie — Fri, 08 Sep 2017 10:57:01 GMT

Good idea. I've dropped my phone many times and you pick it up with dreaded feeling in your stomach. Luckily I've never broken a screen yet by dropping it thanks mainly I think to always having a decent cover... except for one when it was in my pocket and a car ran into me and we were both dropped from a great height.

Personally I think this could be a good selling point for O2 and I've seen the advert a few times and had the pleasure of a preview later week with the opportunity to express opinions before the first media airing.

Re: Oops - Free screen replacement from O2

Chris_K — Fri, 08 Sep 2017 11:03:51 GMT

Great to see everyone's interest, and great to hear your feedback on the advert @jonsie Like you I've had a cover on every phone I've ever owned and until my accident about 3 weeks ago, never had a broken screen. Unfortunately my case didn't save me though 😞

We’re giving our customers that purchase a new phone the reassurance that their new device is protected should there be any accidental damage. Existing customers are eligible when they upgrade to selected devices and with our revolutionary O2 Refresh tariff customers can pay off the reminder of their Phone Plan and upgrade at any time. Check out eligible devices here.

Re: Oops - Free screen replacement from O2

Cleoriff — Fri, 08 Sep 2017 11:09:48 GMT

@jonsie wrote:
Good idea. I've dropped my phone many times and you pick it up with dreaded feeling in your stomach. Luckily I've never broken a screen yet by dropping it thanks mainly I think to always having a decent cover... except for one when it was in my pocket and a car ran into me and we were both dropped from a great height.
Personally I think this could be a good selling point for O2 and I've seen the advert a few times and had the pleasure of a preview later week with the opportunity to express opinions before the first media airing.

Though it wouldn't be any good for those of us with 'old phones'...Yet again it's an incentive to buy new...and expensive. Good selling point for selected buyers....However, I will just try and be extra careful with my 'old' Note 4...

Re: Oops - Free screen replacement from O2

jonsie — Fri, 08 Sep 2017 11:29:31 GMT

Yes you need to spend a fortune on the latest flagship phones so a little peace of mind helps. If I was ever going to pay £50-60 a month for a new phone then I would be looking at added extras after the main criteria of coverage and price.

Re: Oops - Free screen replacement from O2

Beenherebefore — Fri, 08 Sep 2017 11:37:29 GMT

I was always told that there's no such thing as a free lunch.

Re: Oops - Free screen replacement from O2

jonsie — Fri, 08 Sep 2017 11:43:43 GMT

@Beenherebefore wrote:
I was always told that there's no such thing as a free lunch.

I've no doubt it's been factored into the monthly cost.

Re: Oops - Free screen replacement from O2

Beenherebefore — Fri, 08 Sep 2017 11:59:26 GMT

@jonsie wrote:
@Beenherebefore wrote:
I was always told that there's no such thing as a free lunch.
I've no doubt it's been factored into the monthly cost.

And the specific costs for all the street advertising hoardings no doubt

Re: Oops - Free screen replacement from O2

Anonymous — Fri, 08 Sep 2017 12:52:39 GMT

do you also get this if your on a business tarrif??

Re: Oops - Free screen replacement from O2

MI5 — Fri, 08 Sep 2017 13:19:22 GMT

Some questions answered here http://www.techradar.com/news/o2-will-now-fix-your-broken-screen-for-free-with-some-two-year-contracts but I can't find any T&C's @Chris_K ?

Re: Oops - Free screen replacement from O2

Beenherebefore — Fri, 08 Sep 2017 13:25:37 GMT

Of course, the T&Cs will stipulate that O2's repair contractor must make the repair.........and they will always find something else faulty which must be repaired before the screen is replaced

Re: Oops - Free screen replacement from O2

jonsie — Fri, 08 Sep 2017 13:59:52 GMT

Cynical 😂

Re: Oops - Free screen replacement from O2

Anonymous — Fri, 08 Sep 2017 14:17:41 GMT

so basicly o2 are stating that this is only for those that are paying £70 per month line rental... so its not really a deal to ALL new o2 customers lol... why not reduce prices and bring them in line with other network operators for what you get!!!!

Re: Oops - Free screen replacement from O2

Beenherebefore — Fri, 08 Sep 2017 14:27:58 GMT

@jonsie wrote:
Cynical 😂

Probably not ...........just can't imagine O2 allowing a "free" repair to be made by the phone's manufacturer.

Re: Oops - Free screen replacement from O2

jonsie — Fri, 08 Sep 2017 14:41:06 GMT

I'm sure you're right, they would want it to be kept 'in house' to control costs and yes, everyone knows about the infamous Anovo added extras

Re: Oops - Free screen replacement from O2

paulad1553 — Sat, 28 Oct 2017 11:30:32 GMT

hi. how do you know if you qualify for this? i upgraded from an s6 to an s8 the end of aug and ive dropped my phone and broken the screen and lcd. do i qualify.?

Re: Oops - Free screen replacement from O2

MI5 — Sat, 28 Oct 2017 11:33:59 GMT

@paulad1553 wrote:

hi. how do you know if you qualify for this? i upgraded from an s6 to an s8 the end of aug and ive dropped my phone and broken the screen and lcd. do i qualify.?

You'll have to call O2 and see if it's part of your contract.

202 if you still can or landline number here http://www.o2.co.uk/contactus