topic Re: Roam like at home goes live today! in Welcome & News

Roam like at home goes live today!

Martin-O2 — Thu, 15 Jun 2017 10:07:27 GMT

Hey everyone,

I have some fantastic news for those who are lucky enough to be off on their summer holidays soon! You can now use your phone abroad in our Europe Zone destinations as you would in the UK at no extra cost. Billed as the biggest EU regulatory change we have ever undertaken, you can travel to 47 European destinations without incurring roaming charges.

Your data, minutes and text allowances will work in O2’s Europe Zone destinations just like they do at home. If you go over your allowances you can add a data bolt on as you would in the UK and your minutes/texts will be charged at the standard domestic retail rate.

Check out the community roaming guides for contract and pay as you go.

There's also some info on the O2 website here

Is anyone off on holiday soon and will be taking advantage of roaming?

What devices will you be roaming on?

Will you be using roaming for work or a personal holiday?

Let us know in the comments below

Re: Roam like at home goes live today!

Wa10 — Thu, 15 Jun 2017 10:11:58 GMT

There will be lots enjoying these fantastic new benefits before me I'm sure, however I'm off to Fuerteventura at the end of July for 10 days, and looking forward to trying out the new roaming deal.

I'll be taking my trusty Huawei P9 plus, and will also have my O2 Xperia Z4 tablet with me - little bit disappointed that tablet contracts aren't enabled for roaming if I'm being honest as it would have been nice to be able to download a new Kindle/Audible book from the comfort of my beach sunlounger, but I'm sure I'll cope, haha.

For me it's purely a holiday - lots of sun, sea and sangria no doubt. Although I will of course use the benefit of free roaming to keep in touch with work, and to keep up to date with the goings on here in the communuity too!

Re: Roam like at home goes live today!

MI5 — Thu, 15 Jun 2017 10:14:04 GMT

A few on here already this morning not very impressed at all tbh........

Re: Roam like at home goes live today!

Anonymous — Thu, 15 Jun 2017 10:31:39 GMT

Has there been any confirmation from O2 yet if roaming has that stupid speed restriction after 50MB?

I called Vodafone to make sure my phone is set up for International Roaming as i'm off to Crete this Sunday and they said "have a good holiday.....have an extra 2GB data to use on us". Now THATS service....I didn't even have to ask!!

Re: Roam like at home goes live today!

Martin-O2 — Thu, 15 Jun 2017 10:32:46 GMT

Sounds awesome @Wa10! perfect timing for some great weather too! I've never been to Fuerteventura but it's on my wish list!

@MI5 Yes we'll be passing on all the feedback on roaming so if you have any thought's yourself feel free to let us know

Re: Roam like at home goes live today!

Wa10 — Thu, 15 Jun 2017 10:36:52 GMT

@Martin-O2 I've got my eyes on the weather a lot closer to home at the moment...with everything crossed that it stays dry next week for Glasto! You're right though, should be glorious out there I'm hoping. Never been myself, but will let you know how it is - quite a bargain as well compared to some of the bigger "tourist destinations".

Re: Roam like at home goes live today!

MI5 — Thu, 15 Jun 2017 10:40:36 GMT

@Martin-O2 wrote:

@MI5 Yes we'll be passing on all the feedback on roaming so if you have any thought's yourself feel free to let us know

I'm not planning on being abroad until end of July but will feedback then.

Re: Roam like at home goes live today!

Martin-O2 — Thu, 15 Jun 2017 10:52:03 GMT

@Wa10 I think you'll be in luck. There's a run of great weather forecast. Hopefully it will hold for Glasto! I look forward to hearing about it! Not too far to go either, any idea on how long the flight is?

Much appreciated @MI5

Re: Roam like at home goes live today!

Wa10 — Thu, 15 Jun 2017 10:56:45 GMT

@Martin-O2 It's about 4.5 hours from Manchester, so possibly nearer to 4 from down south. Also my first time flying with a couple of the budget airlines (Monarch and Ryanair), so will be an interesting experience all around I'm sure. Looking at taking a trip over to Lanzarote for a tour around the volcano whilst we're over there, which should add a bit of interest alongside the sun and beer.

Re: Roam like at home goes live today!

jonsie — Thu, 15 Jun 2017 10:56:48 GMT

@Anonymous wrote:
Has there been any confirmation from O2 yet if roaming has that stupid speed restriction after 50MB?

I called Vodafone to make sure my phone is set up for International Roaming as i'm off to Crete this Sunday and they said "have a good holiday.....have an extra 2GB data to use on us". Now THATS service....I didn't even have to ask!!

How is the roaming experience on Vodafone @Anonymous? It must be better than O2....

Good on them giving an extra 2Gb too 😉

Re: Roam like at home goes live today!

Anonymous — Thu, 15 Jun 2017 10:59:09 GMT

@jonsie wrote:
@Anonymous wrote:
Has there been any confirmation from O2 yet if roaming has that stupid speed restriction after 50MB?

I called Vodafone to make sure my phone is set up for International Roaming as i'm off to Crete this Sunday and they said "have a good holiday.....have an extra 2GB data to use on us". Now THATS service....I didn't even have to ask!!
How is the roaming experience on Vodafone @Anonymous? It must be better than O2....
Good on them giving an extra 2Gb too 😉

Awesome @jonsie. Went to Turkey in September and Vodafone include them in their Euro travel bundle....PLUS no speed restrictions

Re: Roam like at home goes live today!

jonsie — Thu, 15 Jun 2017 11:01:57 GMT

Those budget airlines are exactly that @Wa10 but for a 4 hour flight they are just fine. I've travelled Monach and Ryan Air many times to Tenerifé with no problems. You do have to pay for food and drink but I always take my own.

Re: Roam like at home goes live today!

Martin-O2 — Thu, 15 Jun 2017 12:29:15 GMT

@Anonymous I'll ask that for you. We're taking all questions and feedback and passing it on so I'll try to get an answer for you on that

@Wa10 That's not too bad. A couple of in-flight movies and you're there! Exploring the volcano sounds dangerous Is it still active? And more importantly will you get a good signal up there

Re: Roam like at home goes live today!

jonsie — Thu, 15 Jun 2017 11:06:27 GMT

That's brilliant @Anonymous, it seems like the other main networks are doing things right for their customers.

Re: Roam like at home goes live today!

Wa10 — Thu, 15 Jun 2017 11:10:11 GMT

Haha, nicely brought back on topic there @Martin-O2 - I'll reserve judgement on whether I'll get a good signal until I've tried, but will report back. The volcanoes are classed as dormant/historic now, although I believe your can still feel the heat at the top of Timanfaya. Nice to bring a bit of exploration in along with the relaxation - when we went to Egypt we spent a couple of packed days doing the Pyramids and Valley of the Kings, but it was still nice to spend the rest of the time relaxing.

Cheers @jonsie, glad they're not too awful an experience! Food and drink isn't too much of an issue as we've got nice afternoon flight times, so can eat before we set off - may treat myself to a drink on board but that will be about it. Heading to Jamaica next year, so with such a long flight I think it will be well worth the investment in something a little bit more luxurious.

Re: Roam like at home goes live today!

Anonymous — Thu, 15 Jun 2017 12:08:42 GMT

Re: Fuerteventura ... been there twice early November ... = ... set me up for the whole of the winter at home, I suffer with lack of natural decent light in the winter months ... some black rock / sand in interior of island ... it was a trad jazz holiday, flew from Leeds / Bradford airport ... took my own food going as early flight ... coming back an afternoon flight so ate before boarding ... visit the camel park!

That day I used a plane + car + train to get home ... will do the ship another time

Can't think I'll do roaming ... but I'm interested to read about it on the O2 Community

Re: Roam like at home goes live today!

Martin-O2 — Thu, 15 Jun 2017 12:30:49 GMT

@Anonymous Great news! I can confirm that there will be no data speed restrictions when roaming, just like when your in the UK

@Wa10 lol I'm a master at getting back on topic! You'll have to report back once you've reached the peak!

Re: Roam like at home goes live today!

Anonymous — Thu, 15 Jun 2017 12:37:01 GMT

@Martin-O2 wrote:
@Anonymous Great news! I can confirm that there will be no data speed restrictions when roaming, just like when your in the UK

@Wa10 lol I'm a master at getting back on topic! You'll have to report back once you've reached the peak!

Great to hear there are no speed restrictions

Re: Roam like at home goes live today!

MI5 — Thu, 15 Jun 2017 12:38:12 GMT

@Martin-O2 wrote:
@Anonymous Great news! I can confirm that there will be no data speed restrictions when roaming, just like when your in the UK

Not what we are hearing from customers abroad this morning.

Is there something that O2 need to do or change on accounts that had the previously throttled O2 Travel enabled?

I ask out of interest to ensure customers get the best experience when abroad and not out of negativity.

Re: Roam like at home goes live today!

jonsie — Thu, 15 Jun 2017 12:40:47 GMT

I think people have been complaining more about data speeds before any throttling took effect?