topic Re: Additional Line Discounts in Welcome & News

Additional Line Discounts

Martin-O2 — Thu, 18 Aug 2016 09:08:19 GMT

Hey guys,

We wanted to share some fantastic news with you all today. If you’re already with O2 and looking to get a tablet through us or sign up for an additional line for you or your family, we’ll reward your loyalty with a fantastic 20% monthly discount it. Better yet, you can benefit from up to 20 of these discounts – just in case your family is large enough to occupy a small village. If you’re not with O2 but you’re shopping around for new connections for your family you could be in for a massive saving by switching to us thanks to these additional line discounts.

So, how does it work?

If you have a pay monthly contract with us, you can sign up for an additional line with us (tablet for yourself or another phone for one of the family perhaps) for an O2 Refresh or 12-month SIM Only contract and then text LOYALTY to 21500 within 28 days of signing up. We’ll get back to you asking for some additional info and once applied, you’ll see the discount on your next monthly bill.

Feel free to visit our online shop and choose a brand new phone, tablet, or mobile broadband device on O2 Refresh, or a 12 month SIM only tariff.

Full details and T&C’s can be found here: http://www.o2.co.uk/additional-line

Any questions please ask!

Re: Additional Line Discounts

MI5 — Thu, 18 Aug 2016 09:17:05 GMT

Does this apply to upgrades too?
IE if a customer already has 2 refresh contracts, can the discount be applied when they are upgraded?

Re: Additional Line Discounts

Beenherebefore — Thu, 18 Aug 2016 09:18:53 GMT

If the customer already has a current pay monthly contract, why can't the discount be applied on signing up for the new additional contract ?
Why introduce another element of having to text a code ?

Re: Additional Line Discounts

Martin-O2 — Thu, 18 Aug 2016 09:26:16 GMT

I've asked the team for clarification on both your questions. I'll give you an @ mention once I have a response.

Re: Additional Line Discounts

Martin-O2 — Thu, 18 Aug 2016 11:14:33 GMT

Hi guys I've had a response to your questions.

@MI5 The line discounts will apply to upgrades as well. For example, if you have two contracts and one is due an upgrade, upgrade it as normal and follow the process to have the discount applied.

@Beenherebefore We’ll make sure any customer taking an additional line with us are aware of their eligibility for the discount and we’re exploring ways to make the process of getting this discount even smoother in the future.

Re: Additional Line Discounts

Beenherebefore — Thu, 18 Aug 2016 11:21:15 GMT

Martin-O2 wrote:

@Beenherebefore We’ll make sure any customer taking an additional line with us are aware of their eligibility for the discount and we’re exploring ways to make the process of getting this discount even smoother in the future.

I can't think of anything more smooth than applying the discount from the start automatically without having to text a code to O2

What are the benefits of introducing this requirement to text a code ?

Re: Additional Line Discounts

gmarkj — Thu, 18 Aug 2016 11:32:42 GMT

In case someone forgets to apply within the time period.

Sorry, I'll take off my cynics hat now...

Re: Additional Line Discounts

MI5 — Thu, 18 Aug 2016 11:57:07 GMT

Thanks Martin, that's good news

Re: Additional Line Discounts

jonsie — Thu, 18 Aug 2016 12:23:12 GMT

We all know the problems of receiving text codes when you only have data accounts such as tablets. Can the codes not be emailed to the registered address?

Re: Additional Line Discounts

Martin-O2 — Thu, 18 Aug 2016 13:41:06 GMT

I'll pass on the feedback regarding the codes to the team guys

Re: Additional Line Discounts

adamtemp64 — Thu, 18 Aug 2016 15:44:49 GMT

so 20% on refresh deals and 10% on 12 month sim only not bad

Re: Additional Line Discounts

MI5 — Sun, 16 Oct 2016 10:59:06 GMT

@Martin-O2 I have a couple of questions if you could check for me please?

I have taken a tablet on refresh and as I got 50% extra data (for existing customers) does this mean I would lose the extra data if I applied for this discount too (the T&C's state it cannot be used with any other offer)?

Secondly, do you send the text from the original account or from the new one?

Thanks

Re: Additional Line Discounts

Martin-O2 — Mon, 17 Oct 2016 08:53:42 GMT

@MI5 I'll ask for clarification on these points now.

Re: Additional Line Discounts

MI5 — Mon, 17 Oct 2016 08:57:47 GMT

Cheers

Re: Additional Line Discounts

MI5 — Mon, 17 Oct 2016 17:23:09 GMT

No updates @Martin-O2 ?

Re: Additional Line Discounts

Martin-O2 — Tue, 18 Oct 2016 08:18:41 GMT

@MI5 Nothing yet I'm afraid, I'll chase it up now.

Re: Additional Line Discounts

MI5 — Tue, 18 Oct 2016 08:21:31 GMT

Thanks again.....

Re: Additional Line Discounts

Curr946 — Tue, 18 Oct 2016 11:03:35 GMT

I've just taken the £18 sim only deal for my oldest daughter, I too need clarity...

Re: Additional Line Discounts

Martin-O2 — Tue, 18 Oct 2016 11:22:18 GMT

@Curr946 I'm waiting on an update now so will update this thread as soon as I have something

Re: Additional Line Discounts

MI5 — Tue, 18 Oct 2016 17:14:10 GMT

2 days and no one at o2 knows the answer ?