topic Re: Community Knowledge Base - Contribute with a guide! in Welcome & News

Community Knowledge Base - Contribute with a guide!

Toby — Tue, 02 Aug 2016 11:20:49 GMT

Hi guys,

The Community Knowledge Base has been live for a little while now and there are some great guides in there that are helping lots of people. Great to see!

However, we are always looking to extend the range of guides there, as well looking into ways to better share the content across the O2 website. Below are some guides that would be great additions (and are popular subjects we see on social media and other avenues).

Would you like to create one for the community? Post below or send me a PM!

- Charge to Mobile

- O2 travel, roaming rates and general O2 travel tips

- Sharer data – What it is and how it works

- Data usage – What uses more data, how much and why?

- App usage (Apple and Android) – Background data usages, how to monitor and how to check it

- TU Go (updated version)

- Any other O2 apps (that we do not already have guides for)

- Any other you think would be useful!

Another thing you can try is to include GIFs in your guide (which we can help with). We have been experimenting with certain step-by-step instructions (below):

So, think you're up to the task? Post below or send me a PM any time.

Re: Community Knowledge Base - Contribute with a guide!

gmarkj — Tue, 02 Aug 2016 12:07:55 GMT

@Toby - I like the GIF, but isn't it meant to restart once it reaches the end?
For me it just stops at the scroll down for more apps part and freezes...

Re: Community Knowledge Base - Contribute with a guide!

Cleoriff — Tue, 02 Aug 2016 12:29:22 GMT

@Toby I have asked this question before and will ask again...

We have a good range of reviews in the KB.....all from the TTT programme.

My biggest gripe is that this forum has been provided with a range of reviews undertaken by individuals who have tested their own devices and written superb reviews (some worthy of publication) and yet they are not in the Knowledge Base. I could refer to the last two which won the nomination award. One by @Anonymous and the other by @viridis. In fact any review written by someone in their own time and sharing their knowledge and expertise is surely deserving of a place in the Knowledge Base?

If not...then why are people bothering to spend hours of time composing articles, adding pictures, technical specs and posting them on the O2 Forum?..

Re: Community Knowledge Base - Contribute with a guide!

Toby — Tue, 02 Aug 2016 12:55:12 GMT

Hi @Cleoriff, I'm working on that as we speak; Opening up the TTT blog section for all reviews. Watch this space

Re: Community Knowledge Base - Contribute with a guide!

Toby — Tue, 02 Aug 2016 13:00:00 GMT

@gmarkj wrote:
@Toby - I like the GIF, but isn't it meant to restart once it reaches the end?
For me it just stops at the scroll down for more apps part and freezes...

Let me look into that @gmarkj, thanks for flagging!

Re: Community Knowledge Base - Contribute with a guide!

Cleoriff — Tue, 02 Aug 2016 13:08:37 GMT

@Toby wrote:

Hi @Cleoriff, I'm working on that as we speak; Opening up the TTT blog section for all reviews. Watch this space

Pleased to hear it @Toby I will be delighted when it happens...

Re: Community Knowledge Base - Contribute with a guide!

Curr946 — Tue, 02 Aug 2016 13:16:24 GMT

I'm sure I just posted a review I the KB that wasn't part of TTT

Re: Community Knowledge Base - Contribute with a guide!

Toby — Tue, 02 Aug 2016 13:22:10 GMT

I'll get the title changed asap guys

Re: Community Knowledge Base - Contribute with a guide!

Cleoriff — Tue, 02 Aug 2016 13:28:08 GMT

@Curr946 wrote:
I'm sure I just posted a review I the KB that wasn't part of TTT

Yes I noticed yours was in @Curr946 I think you bought a smartband after trialling one on TTT so it was actually a review on a personal device. ........ On that basis surely it should be opened for others?

Re: Community Knowledge Base - Contribute with a guide!

Toby — Tue, 02 Aug 2016 13:31:51 GMT

@Curr946 wrote:
I'm sure I just posted a review I the KB that wasn't part of TTT

Hi @Curr946,

Put simply, I forgot to remove the blog upload ability on your account ;). However, knowing that I was going to open up the section for all kinds of device reviews, I decided to leave it there.

Re: Community Knowledge Base - Contribute with a guide!

Anonymous — Tue, 02 Aug 2016 14:10:33 GMT

Also I thought I was going to be given upto date info as I was asked by @Martin-O2 to do the o2 travel guide but I haven't had the relevant stuff that I asked for

Re: Community Knowledge Base - Contribute with a guide!

Martin-O2 — Tue, 02 Aug 2016 14:39:32 GMT

@Anonymous wrote:

Also I thought I was going to be given upto date info as I was asked by @Martin-O2 to do the o2 travel guide but I haven't had the relevant stuff that I asked for

Yes apologies @Anonymous this totally slipped my mind! I'll get the info together for you today and send it over.

Re: Community Knowledge Base - Contribute with a guide!

Curr946 — Tue, 02 Aug 2016 15:09:40 GMT

Ah, I see. I didn't realise. Sorry.

Re: Community Knowledge Base - Contribute with a guide!

Toby — Tue, 02 Aug 2016 15:26:03 GMT

@Curr946 wrote:
Ah, I see. I didn't realise. Sorry.

No need to apologize @Curr946

Re: Community Knowledge Base - Contribute with a guide!

Anonymous — Tue, 02 Aug 2016 16:16:11 GMT

Thanks @Martin-O2

Re: Community Knowledge Base - Contribute with a guide!

Martin-O2 — Wed, 03 Aug 2016 08:25:33 GMT

@Anonymous wrote:

Thanks @Martin-O2

No problem it will be with you shortly