topic Re: New changes to O2 Travel in Welcome & News

New changes to O2 Travel

Martin-O2 — Thu, 30 Jun 2016 09:42:30 GMT

Hey guys,

We’ve got some great news to share around some new changes to O2 Travel. As many of you know, you can travel to many European destinations with O2 Travel for only £1.99 a day for calls, texts and data and from 14^th July we’ll be extending O2 Travel to cover 30 new destinations.

What destinations does O2 cover, and what are the costs?

£1.99 a day: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Monaco, Guadeloupe, La Reunion, French Guiana, Martinique, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

£3.99 a day: Turkey

£4.99 a day: USA, UAE, Australia, South Africa, Thailand, Canada, Mexico, Brazil, Hong Kong, New Zealand, Japan, Cape Verde, China, Sri Lanka, Indonesia, Albania, Columbia, Argentina, Peru, Chile, Panama, Uruguay, Venezuela, Botswana, Guatemala, Nicaragua, Antigua and Barbuda, Honduras, El Salvador.

What’s included and what’s not included?

Included in your daily O2 Travel charge will be all the data you need, 120 minutes to make and receive calls and 120 texts. You'll only be charged on the days you choose to use O2 Travel and the daily charge applies from midnight to midnight UK time and won't be triggered by receiving calls or texts.

Any unused data, calls and texts won't be carried over to the following day. If you go over the daily allowances you'll be charged the standard roaming rates. Premium rate numbers, MMS (picture messages) and other non-standard texts are also not included and will be charged at standard domestic rates.

Opting out of O2 Travel

If you decide that O2 Travel is not right for you, you can opt out by texting NOTRAVEL to 23336. If you opt out, you'll be charged for any data, minutes and texts usage at the standard roaming rates. Data outside of Europe is charged at £6/MB.

Where can I get more info?

Full details can be found here > http://www.o2.co.uk/o2travelupdate

So, what do you think? Got any holidays planned which weren’t covered under O2 Travel, but will be now?

Re: New changes to O2 Travel

jonsie — Thu, 30 Jun 2016 09:52:58 GMT

The world is very small these days compared to years ago when travel costs prohibited anywhere outside of France or Spain. O2 and all the other networks need to realise that people now travel to the ends of the earth. My god soon we will colonise the moon. Is it too much to ask that O2 Travel could extend a mere 3000 miles away to Thailand.

Network charges here are far cheaper than any other destinations so why do you want to charge me silly prices to utilise my contract. 5 months and my contract with O2 ends so thanks for not much!

Re: New changes to O2 Travel

Cleoriff — Thu, 30 Jun 2016 10:12:43 GMT

@viridis posted this information yesterday..... and a lot of us had texts soon after....

http://community.o2.co.uk/t5/Discussions-Feedback/O2-travel-extension/m-p/980654

Personally?..... I think it's expensive compared to some other networks

Re: New changes to O2 Travel

jonsie — Thu, 30 Jun 2016 10:15:07 GMT

Couldnt agree more @Cleoriff
@Cleoriff wrote:
@viridis posted this information yesterday..... and a lot of us had texts soon after....
http://community.o2.co.uk/t5/Discussions-Feedback/O2-travel-extension/m-p/980654
Personally?..... I think it's expensive compared to some other networks

Re: New changes to O2 Travel

Bambino — Thu, 30 Jun 2016 10:16:03 GMT

Compared to Three's 'Feel At Home' policy, O2 Travel is a joke. When I travel to the US, my roaming charges using my Three sim are zero, allowing me to make and receive calls and texts to and from the UK and use my data allowance with no extra charges.

Re: New changes to O2 Travel

GJD — Thu, 30 Jun 2016 10:24:47 GMT

Hello,

I'm now on a train between Barcelona and Valencia (gorgeous weather, thanks!). Before this trip I decided to switch off O2 Travel. Having looked at the My O2 app, it's indeed proving cheaper than O2 Travel (which I ditched since they shoved text messages and calls into the bundle).

HOWEVER... I'm still getting very wrong text messages like this:

"You've nearly hit your 1GB data limit worth £43. If you want to use more you'll need to increase your monthly spending limit to £120 (2.8GB) by texting DATALIMIT200 to 23336. For terms see o2.co.uk/terms"

I've used less than 100MB over the six days I've been here in Spain, so this is plainly wrong, and My O2 says I've spent less than £3 on data.

So it seems O2 have not updated their automatic text warning systems since the new much cheaper prices have come in. I wonder if any O2 reps on here could pass this on? I'm just hoping it doesn't shut off my data prematurely!

Re: New changes to O2 Travel

Cleoriff — Thu, 30 Jun 2016 10:26:01 GMT

@Bambino wrote:
Compared to Three's 'Feel At Home' policy, O2 Travel is a joke. When I travel to the US, my roaming charges using my Three sim are zero, allowing me to make and receive calls and texts to and from the UK and use my data allowance with no extra charges.

So @Bambino you mean you wont be taking advantage of O2's offer?. It would only cost you £4.99 a day

What a joke!

Re: New changes to O2 Travel

MI5 — Thu, 30 Jun 2016 10:27:15 GMT

@GJD wrote:
Hello,

I'm now on a train between Barcelona and Valencia (gorgeous weather, thanks!). Before this trip I decided to switch off O2 Travel. Having looked at the My O2 app, it's indeed proving cheaper than O2 Travel (which I ditched since they shoved text messages and calls into the bundle).

HOWEVER... I'm still getting very wrong text messages like this:

"You've nearly hit your 1GB data limit worth £43. If you want to use more you'll need to increase your monthly spending limit to £120 (2.8GB) by texting DATALIMIT200 to 23336. For terms see o2.co.uk/terms"

I've used less than 100MB over the six days I've been here in Spain, so this is plainly wrong, and My O2 says I've spent less than £3 on data.

So it seems O2 have not updated their automatic text warning systems since the new much cheaper prices have come in. I wonder if any O2 reps on here could pass this on? I'm just hoping it doesn't shut off my data prematurely!

They have only just updated the website with the correct info, so texts may take a little longer!

Re: New changes to O2 Travel

jonsie — Thu, 30 Jun 2016 10:27:16 GMT

My contract here would be useless if not for TU. O2 need to be competitive but they are not.

Re: New changes to O2 Travel

Bambino — Thu, 30 Jun 2016 10:32:17 GMT

@Cleoriff wrote:
@Bambino wrote:
Compared to Three's 'Feel At Home' policy, O2 Travel is a joke. When I travel to the US, my roaming charges using my Three sim are zero, allowing me to make and receive calls and texts to and from the UK and use my data allowance with no extra charges.
So @Bambino you mean you wont be taking advantage of O2's offer?. It would only cost you £4.99 a day
What a joke!

No @Cleoriff, I don't believe I will.

@GJD If you're concerned about your bill, you can call customer service for free from abroad using your mobile on +44 3448090202. This is a customer to customer forum. There are no O2 reps here.

Re: New changes to O2 Travel

GJD — Thu, 30 Jun 2016 10:54:08 GMT

Thanks Bambino. I'm not too worried as the data costs that have been logged on my online bill/MyO2 are minimal.

O2 Travel in Europe *used* to be worth it for me when (a) standard rate Europe data costs were higher, and (b) when a single text message didn't use to trigger a £2 flat daily fee.

At the end of my 10 day trip (5 days work, 5 days mini holiday tagged on the end) I can see the total charges while abroad just being about £7 rather than the £19.90 it would have cost with O2 Travel. No contest, obviously!

Re: New changes to O2 Travel

Anonymous — Thu, 30 Jun 2016 11:41:52 GMT

£1.99 a day still?

Vodafone have just introduced new tariffs with inclusive calls, texts and data to use in Europe for free.

come on O2.....pull your finger out!!

Re: New changes to O2 Travel

jonsie — Thu, 30 Jun 2016 13:12:14 GMT

Roaming is and always has been money in the bank for O2, they care nought for customers leaving the UK, just extra revenue for the fat cats.

Re: New changes to O2 Travel

MI5 — Thu, 30 Jun 2016 13:50:30 GMT

and now no EU legislation to force removal of roaming costs........

Re: New changes to O2 Travel

Beenherebefore — Thu, 30 Jun 2016 14:02:33 GMT

Healthy competition is just as good as regulation.

Re: New changes to O2 Travel

MI5 — Thu, 30 Jun 2016 14:22:45 GMT

and you think mobile networks will abolish roaming charges if they don't have to ?
Why haven't they done so already, if that's what you think will happen?

Re: New changes to O2 Travel

Bambino — Thu, 30 Jun 2016 14:30:28 GMT

When the UK eventually does leave the EU there will be a free-for-all on roaming charges. Who's going to tell them they can't do it?

Re: New changes to O2 Travel

blissgirl — Thu, 30 Jun 2016 17:44:09 GMT

Think I'll opt out of o2 travel now after reading that

Re: New changes to O2 Travel

jonsie — Fri, 01 Jul 2016 01:50:04 GMT

EU legislation will still apply to the telecoms industry within the countries we are travelling to and to an extent the charges to any UK network operator. Whether we will see any benefit.....

In fairness, we are all so used to how we use our phone when on vacation we can carry on regardless contributing to Ronan and company.

Re: New changes to O2 Travel

Beth3070 — Tue, 29 Dec 2020 16:52:46 GMT

Hi Martin

Please can you help me. YOu say in this article the Antigua and Barbuda has been added to the list of countries included in my o2 bolt on for £4.99 per day. but when i go into the website and look at teh countries includd on the pull down menue then Antigua is not in the list. how can i get confirmation that i can use my phone in Antigua

thank you for any help you can give me

Regard

Beth