topic Re: Update on the O2 Webmail closure in Welcome & News

Update on the O2 Webmail closure

Martin-O2 — Wed, 01 Jun 2016 16:23:47 GMT

Hi guys,

As most of you are aware the O2 webmail service will be closing on the 20th June 2016. Several recent email's from O2 have stated that your email account will be closing on different dates. These dates were incorrect and I can confirm that your email account will definitely be closing on the 20th June 2016. Sorry for the mix up with the closure dates.

There’s still time to transfer your contacts and email addresses, and attachments to Gmail and Outlook accounts (Hotmail). Just make sure you move them before your o2.co.uk email account closes on 20th June. Unfortunately, we can’t transfer them to Yahoo! Mail, so you’ll need to set up an email account with someone else like Gmail, Outlook (Hotmail), or another email account of your choice. Likewise, if you use your o2.co.uk email address as your login for any online services like banking or shopping, you'll need to update those too in case of any password resets.

If anyone has any questions please ask.

Martin

Re: Update on the O2 Webmail closure

Cleoriff — Wed, 01 Jun 2016 17:55:59 GMT

Thanks for the clarification @Martin-O2 ...at least we know now it's the 20th and not the 7th as first posted......:smileytongue:

Re: Update on the O2 Webmail closure

Martin-O2 — Thu, 02 Jun 2016 08:11:34 GMT

No problem @Cleoriff We wanted to make sure the final date was absolutely clear to avoid any confusion as D day approaches

Re: Update on the O2 Webmail closure

Cleoriff — Thu, 02 Jun 2016 08:20:36 GMT

I think our advice will still remain the same though @Martin-O2 i.e.change email provider asap. Even with the extension in time it is still only 18 days

Re: Update on the O2 Webmail closure

Martin-O2 — Thu, 02 Jun 2016 08:33:41 GMT

@Cleoriff Yes I agree at this point anyone still using the O2 webmail as their main provider should start migrating to an alternative as time is getting a little short now!

Re: Update on the O2 Webmail closure

PhoneChanger — Thu, 02 Jun 2016 09:23:10 GMT

What!?! Why is this the first i'm hearing of this?!

(Joking by the way... just waiting for the posts on the 20th) 😛

Re: Update on the O2 Webmail closure

Toby — Thu, 02 Jun 2016 09:53:28 GMT

@PhoneChanger wrote:
What!?! Why is this the first i'm hearing of this?!

(Joking by the way... just waiting for the posts on the 20th) 😛

Had me going for a second then

Re: Update on the O2 Webmail closure

Cleoriff — Thu, 02 Jun 2016 10:10:13 GMT

@PhoneChanger wrote:
What!?! Why is this the first i'm hearing of this?!

(Joking by the way... just waiting for the posts on the 20th) 😛

or before @PhoneChanger to be honest they have already started...

Re: Update on the O2 Webmail closure

Martin-O2 — Thu, 02 Jun 2016 14:02:13 GMT

I think we can confidently say fair warning was provided

Re: Update on the O2 Webmail closure

Cleoriff — Thu, 02 Jun 2016 17:02:24 GMT

@Martin-O2 wrote:
I think we can confidently say fair warning was provided

Fortunately I am in Spain on the 20th...so I will try to ignore the posts....

Re: Update on the O2 Webmail closure

Anonymous — Thu, 02 Jun 2016 20:52:00 GMT

Hi Martin,

I have set up a new e mail account with Outlook, but am having problems with my O2 account now - it has not received any new mails since 25/5/16 and before that any mails sent to my new outlook account from o2 webmail did not arrive, though were in the sent box. I have tried to send a message to another hotmail account tonight from O2 but that has not arrived either. Outlook support are getting nowhere in trying to solve this, and the o2 support line is discontinued, so I am not getting very far with this issue.

I need to transfer my o2 folders soon as the deadline is approaching and I have been trying to do this for 2 weeks now without sucess!

If I can't transfer to another e mail account can I save the o2 folders some other way?

Steve R

Re: Update on the O2 Webmail closure

Beenherebefore — Thu, 02 Jun 2016 21:30:13 GMT

@Anonymous have you followed this

http://www.o2.co.uk/help/digital-services/o2-email-closure-transferring-your-contacts

Re: Update on the O2 Webmail closure

Anonymous — Thu, 02 Jun 2016 22:03:53 GMT

When I try to view my o2 webmail using a tablet Im now getting a security cert error, what is going on ?

Re: Update on the O2 Webmail closure

Cleoriff — Thu, 02 Jun 2016 22:38:25 GMT

@Anonymous wrote:
When I try to view my o2 webmail using a tablet Im now getting a security cert error, what is going on ?

This is a sign that the service is closing. Everyone using O2 webmail had notice of this closure 3 years ago (Unless you migrated to Sky) ...O2 have been slowly closing down there servers since then 3 months ago that date was given as June 7th...now it is June 20th. The advice was...and still is ...to transfer your contacts as soon as possible to a new email service...

http://www.o2.co.uk/help/digital-services/o2-email-closure-transferring-your-contacts

Re: Update on the O2 Webmail closure

Anonymous — Thu, 02 Jun 2016 22:45:32 GMT

Thanks for that, was worried that something fishy was going on

Re: Update on the O2 Webmail closure

Cleoriff — Thu, 02 Jun 2016 22:48:39 GMT

@Anonymous wrote:
Thanks for that, was worried that something fishy was going on

Nothing fishy... just total shutdown of O2 webmail.....so the service will be variable. Imperative you move service asap @Anonymous

Re: Update on the O2 Webmail closure

Martin-O2 — Fri, 03 Jun 2016 10:12:11 GMT

Hi @Anonymous just to second what @Cleoriff has said I would advise getting everything changed over to another e-mail provider ASAP. Also be aware that the O2 webmail wont forward on any emails after the shutdown so get the address changed at the sites you need access to rather then relying on the forwarding function.

Re: Update on the O2 Webmail closure

Anonymous — Fri, 03 Jun 2016 17:07:12 GMT

So how can I get into my webmail to copy stuff ?

Re: Update on the O2 Webmail closure

Cleoriff — Fri, 03 Jun 2016 17:14:21 GMT

@Anonymous wrote:
So how can I get into my webmail to copy stuff ?

Have you seen this I posted yesterday?

http://www.o2.co.uk/help/digital-services/o2-email-closure-transferring-your-contacts

Re: Update on the O2 Webmail closure

Anonymous — Fri, 03 Jun 2016 19:26:20 GMT

Thanks for the link - I have followed the instructions and seem to have sucessfully set up the g mail account and started the import of the O2 Inbox. This seems a lot easier than the Outlook.com e mail service, so thanks for the tip. One thing which does not seem to be transferring across so far are my folders from the o2 site, which I need too - any ideas if this willl just take a while but will eventually transfer , or do I need to do something else? Thanks again for the help, made more progress tonight than in the previous fortnight with so called 'support' at Outlook and O2 put together!