topic Re: MyO2 - Now with fingerprint login in Welcome & News

MyO2 - Now with fingerprint login

Chris_K — Thu, 26 May 2016 09:19:25 GMT

Hey All,

We know how much many of you love the MyO2 app, and we wanted to let you know about a brand new update that we expect to go live in the app stores today. A new update? So what? We hear you ask. We always say how much we welcome feedback and this new update introduces one of the most requested ‘MyO2’ features you’ve been asking for… Fingerprint login! That’s right, you can forget about PIN’s and passwords – fingerprint login is here. Read on below for everything you need to know.

What’s in it for me?
Fingerprint recognition means you can sign into your MyO2 app quickly and easily - once set up, there’s no need to remember your password or PIN. And since your fingerprint is your own, it’s now more safe and secure than ever. Once you’re in the app, don’t forget you’ll have access to all of the below. Convenience literally at your fingertip:

Check your latest balance and bill
Check your available data
Make a payment
Add a data or MMs bolt on
Check your upgrade date or cost to upgrade right now
Change your tariff
Unlatch your current device

What devices will fingerprint login work for?
At present the fingerprint login feature supports iPhone 5s and above, and Samsung Galaxy S6 and above. The app should support other Android devices with the 'Marshmallow' update and fingerprint scanning such as the Nexus 5X or 6P - If you have a device not listed, please do give it a try and send us any feedback you may have.

How do you fingerprint login?
Once updated, the app will automatically ask if you want to set fingerprint login up. You can change this settings at any time by going into the main sidebar in the app and selecting ‘Touch ID’ (for iPhone) or 'Fingerprint ID' (for Android).

So, keep your eye peeled and look out for the update landing very soon. Please do give it a go and let us know your thoughts on the new fingerprint login.

Not got the MyO2 app yet? Get it here: http://o2.uk/MyO2

Re: MyO2 - Now with fingerprint login

Beenherebefore — Thu, 26 May 2016 09:21:08 GMT

Re: MyO2 - Now with fingerprint login

gindygoo — Thu, 26 May 2016 09:39:04 GMT

Haha I've just checked in the app store.. No update there yet, but can't wait. Quite a few of my apps now login with fingerprint scanner and it's so much easier!!

**Taps feet**

Re: MyO2 - Now with fingerprint login

MI5 — Thu, 26 May 2016 09:40:33 GMT

No update yet for me yet.

Re: MyO2 - Now with fingerprint login

Chris_K — Thu, 26 May 2016 10:09:25 GMT

@MI5 wrote:
No update yet for me yet.

It's coming... It's definitely coming! 😉

Like software update ETA's these things are never 100%, but latest from the app store info we've got is the update should be live today, likely from the afternoon. If we find out otherwise we'll let you know, but just wanted to update everyone so they knew what the new update is all about for when you do see it.

Re: MyO2 - Now with fingerprint login

MI5 — Thu, 26 May 2016 10:19:22 GMT

I'll keep checking

Re: MyO2 - Now with fingerprint login

Cleoriff — Thu, 26 May 2016 10:40:10 GMT

The reason that My O2 has now been reconfigured?!

Re: MyO2 - Now with fingerprint login

Bambino — Thu, 26 May 2016 10:44:38 GMT

Still no answers about that....

Re: MyO2 - Now with fingerprint login

Cleoriff — Thu, 26 May 2016 10:47:15 GMT

@Bambino wrote:
Still no answers about that....

No but there are a few people complaining they can't view their bills...It's too coincidental not to be related...

Re: MyO2 - Now with fingerprint login

MI5 — Thu, 26 May 2016 10:47:50 GMT

It's a log in process so shouldn't have anything to do with resetting personal choices.

Re: MyO2 - Now with fingerprint login

jonsie — Thu, 26 May 2016 10:49:56 GMT

Just checked, nothing yet....

Re: MyO2 - Now with fingerprint login

Cleoriff — Thu, 26 May 2016 10:51:32 GMT

@MI5 wrote:
It's a log in process so shouldn't have anything to do with resetting personal choices.

Of course you should be right...but all, in some way, related to My O2 and it's recent changes. Just a thought anyway.

Re: MyO2 - Now with fingerprint login

Beenherebefore — Thu, 26 May 2016 10:55:13 GMT

@MI5 wrote:
It's a log in process so shouldn't have anything to do with resetting personal choices.

But coding needs to be changed within MyO2

Re: MyO2 - Now with fingerprint login

Cleoriff — Thu, 26 May 2016 10:58:03 GMT

Anyway...I wont be able to use it yet...As I have a Note 3 and no Marshmallow .....

Re: MyO2 - Now with fingerprint login

MI5 — Thu, 26 May 2016 11:07:17 GMT

@Beenherebefore wrote:
@MI5 wrote:
It's a log in process so shouldn't have anything to do with resetting personal choices.
But coding needs to be changed within MyO2

Within the app, but not within My O2 itself.

Re: MyO2 - Now with fingerprint login

Martin-O2 — Thu, 26 May 2016 11:33:06 GMT

Hey guys please let us know once you have tried this out. I'm interested to hear peoples thoughts

Re: MyO2 - Now with fingerprint login

MI5 — Thu, 26 May 2016 11:35:29 GMT

I will if you'll let me update the app

Re: MyO2 - Now with fingerprint login

Martin-O2 — Thu, 26 May 2016 13:14:41 GMT

@MI5 Good stuff cheers!

Re: MyO2 - Now with fingerprint login

MI5 — Thu, 26 May 2016 13:45:19 GMT

Yay, it works
Word of warning though, after the app updated I opened it and it asked for my pin, which then was not recognised, saying wrong pin (it wasn't), so I signed in with email and password and it then asked me if I wanted to use fingerprint.
Nice update

Re: MyO2 - Now with fingerprint login

jonsie — Thu, 26 May 2016 14:08:05 GMT