topic Re: O2 Network Update: Virtual Interview- 06/08/15 in Welcome & News

O2 Network Update: Virtual Interview- TBC

Anonymous — Tue, 04 Aug 2015 18:32:23 GMT

********** Delayed due to tube strike***********

More details here

Hey Guys,

We have another community exclusive. Back by popular demand, we’re bringing back our Network team to be discussing all things O2 Network eg Signal, 4G,3G , 2G HD voice data ect.

Our virtual interview will be on the 6^th of August at 09:30 AM but you can start asking the questions right now!

We’ve had a strong year, some ups some downs but mainly positive: We’ve rolled out HD voice, reached 75% of the UK population for 4G. We’ve passed the 500 towns and cities mark as detailed in our recent press release and many more.

We’ve also had some downs too, we’re not perfect, but we want to get better, so your feedback and questions are really important to us so we can continue to improve.

Here’s our latest network video

If your new to the Community, check out this handy guide on how to get started and post, to ask a question just hit the reply button once you’re signed in.

The Guys you’ll be asking the questions are: Brendan O’Reilly Chief Technology Officer at Telefónica UK, Andrew Stead Network Rollout Manager, Neill Baucutt- Network Quality Manager

Right, ask away and we’ll be live replying on the 6^th at 09:30 sharp!

Oh before i forget. Do ask your questions in bold!

Thanks

Brad

Re: O2 Network Update: Virtual Interview- 06/08/15

MI5 — Mon, 20 Jul 2015 16:43:41 GMT

Where can we find the detailed roll out plan for 4G?

Re: O2 Network Update: Virtual Interview- 06/08/15

MI5 — Mon, 20 Jul 2015 16:44:30 GMT

What are your plans to improve the congestion problems in populated 3G areas?

Re: O2 Network Update: Virtual Interview- 06/08/15

blissgirl — Mon, 20 Jul 2015 16:58:21 GMT

when is 4g coming to Dumfries & Galloway?

Re: O2 Network Update: Virtual Interview- 06/08/15

Bambino — Mon, 20 Jul 2015 17:02:00 GMT

When is Three taking over?

Re: O2 Network Update: Virtual Interview- 06/08/15

Cleoriff — Mon, 20 Jul 2015 17:50:55 GMT

What changes will take place when Three take over?

Re: O2 Network Update: Virtual Interview- 06/08/15

Cleoriff — Mon, 20 Jul 2015 17:52:55 GMT

When will O2 users be informed of the actual changeover date to Three?

Re: O2 Network Update: Virtual Interview- 06/08/15

Cleoriff — Mon, 20 Jul 2015 17:55:17 GMT

How frequently do O2 run update training programmes for their staff...including outsourced Live Chat operatives?

Re: O2 Network Update: Virtual Interview- 06/08/15

Anonymous — Mon, 20 Jul 2015 18:38:59 GMT

If and when the Three merger goes through are the networks being merged or are the companies going to carry on as seperate entities?

Re: O2 Network Update: Virtual Interview- 06/08/15

jonsie — Mon, 20 Jul 2015 18:50:53 GMT

What will be the impact on O2's customer base when Sky Mobile launches as yet another MVNO using the O2 infrastructure along with giffgaff, Tesco Mobile and Lyca Mobile. With around 11 million existing Sky customers possibly looking at a quad deal, congestion can only get worse.

Re: O2 Network Update: Virtual Interview- 06/08/15

cyrillicguy — Mon, 20 Jul 2015 21:47:43 GMT

According to my personal experience, once you find yourself in O2 2G only area, data services on most occasions become either barely usable or, indeed, unusable at all regardless of how strong the actual signal is. I'm aware of GPRS/EDGE limitations in terms of speeds, but I also do know that if properly implemented, it is very much possible to use your smartphone quite comfortably for IM/data conscious apps/web browsing. Not on the O2 network though. Do you acknowledge such an issue and if so, how and when are you going to improve things? Thank you.

Re: O2 Network Update: Virtual Interview- 06/08/15

Daddydoink — Mon, 20 Jul 2015 21:47:23 GMT

When will O2 sort out the congestion/network 4G/3G/2G hopping that I frequently encounter?

Re: O2 Network Update: Virtual Interview- 06/08/15

viridis — Mon, 20 Jul 2015 23:40:19 GMT

When will the community allow bold font on mobile view?

Re: O2 Network Update: Virtual Interview- 06/08/15

Anonymous — Wed, 22 Jul 2015 22:18:47 GMT

When will 02 be getting VoLte as 3is getting it in autumn

Re: O2 Network Update: Virtual Interview- 06/08/15

Daddydoink — Mon, 27 Jul 2015 15:12:37 GMT

Why is O2 Business passing on my contract and contact details to third-party resellers without my permission?

Re: O2 Network Update: Virtual Interview- 06/08/15

MI5 — Mon, 27 Jul 2015 15:20:58 GMT

Deleted.

Re: O2 Network Update: Virtual Interview- 06/08/15

Anonymous — Wed, 29 Jul 2015 16:55:59 GMT

When are o2 going actually tackle the fact that signal has gone to almost non existant these days, I cant even get a signal in my house most of the time. And it's only getting worse. My phone is barely usable a good 70% of the time and I dread to think what might happen if I find myself in actual need somewhere and unable to use it. I pay you guys £40 a month and expect better.

Re: O2 Network Update: Virtual Interview- 06/08/15

Anonymous — Thu, 30 Jul 2015 11:15:20 GMT

When Three take over are the networks to be merged?

Re: O2 Network Update: Virtual Interview- 06/08/15

sheepdog — Thu, 30 Jul 2015 11:59:21 GMT

As I'm in the remaining 20-25% that hasn't got 4G yet in my area (and 3G is non-existent let alone gprs!), could you explain what the determining factors are in upgrading masts?

The follow-on question is, what happens to those masts that won't be upgraded to 4G?

Re: O2 Network Update: Virtual Interview- 06/08/15

viridis — Thu, 30 Jul 2015 12:06:03 GMT

Why do pizzas come in square boxes