topic Re: O2 - Refer a Friend in Welcome & News

O2 - Refer a Friend

KimberleyH — Wed, 11 Dec 2013 20:03:21 GMT

Fancy sorting your friends and family out with a shiny new phone and getting some rewards for the both of you, at the same time? With our new Refer a Friend scheme, you can do just that.

If you see a phone you like, tell your fried about it and if they set up a Pay Monthly contract with us you’ll both get either a £20 M&S or £20 Amazon gift voucher. It’s a simple as that!

For full details on how it works, visit: https://www.refero2.co.uk/mobile/.

What do you think of this scheme? How will you spend your vouchers? We'd like to hear from you.

Thanks

Kim

Re: O2 - Refer a Friend

davethorp — Wed, 11 Dec 2013 20:16:28 GMT

Not a bad idea and I'm sure you will get a few takers. However more savvy people will sign up through the likes of quidco and topcashback for larger rewards

Re: O2 - Refer a Friend

Anonymous — Wed, 11 Dec 2013 21:02:51 GMT

Good if you know someone who is getting one anyway but I wouldn't have thought people would be swayed by a £20 voucher

Re: O2 - Refer a Friend

Anonymous — Wed, 11 Dec 2013 21:06:18 GMT

Hi KimberleyH,

The scheme has great potential.

However similar schemes run by pay per view companies ,for example, have come under fire for not getting the said vouchers to those entitled to them, which can become the wrong kind of focal point.

Something that has to be got right first time.

Re: O2 - Refer a Friend

Anonymous — Thu, 12 Dec 2013 14:30:58 GMT

@Anonymous wrote:
Good if you know someone who is getting one anyway but I wouldn't have thought people would be swayed by a £20 voucher

^^^ This ^^^

Re: O2 - Refer a Friend

KimberleyH — Thu, 12 Dec 2013 17:40:50 GMT

Thanks for the comments guys!

@Anonymous wrote:

Hi KimberleyH,

The scheme has great potential.

However similar schemes run by pay per view companies ,for example, have come under fire for not getting the said vouchers to those entitled to them, which can become the wrong kind of focal point.

Something that has to be got right first time.

Hi bandofbrothers, I can't comment on pay per view companies or others like quidco however can assure you that our referral scheme wouldn't disappoint you if the criteria is met properly.

Thanks

Kim

Re: O2 - Refer a Friend

Anonymous — Thu, 12 Dec 2013 21:09:26 GMT

@KimberleyH wrote:
Thanks for the comments guys!
@Anonymous wrote:
Hi KimberleyH,

The scheme has great potential.

However similar schemes run by pay per view companies ,for example, have come under fire for not getting the said vouchers to those entitled to them, which can become the wrong kind of focal point.

Something that has to be got right first time.
Hi bandofbrothers, I can't comment on pay per view companies or others like quidco however can assure you that our referral scheme wouldn't disappoint you if the criteria is met properly.

Thanks
Kim

Hi Kim,

Thats good to hear.

Re: O2 - Refer a Friend

Anonymous — Wed, 05 Mar 2014 14:34:09 GMT

Has anyone ever got paid for Refer a friend?
How do we claim this reward?
I have bought contract through this referal but Customer service at O2 will not confirm that the order is eligible and how to claim this reward

Re: O2 - Refer a Friend

Anonymous — Wed, 05 Mar 2014 14:36:15 GMT

Have you spoken to them via Live Chat.

If so I'd suggest ringing them from your mobile on 202.

Re: O2 - Refer a Friend

Anonymous — Fri, 30 May 2014 12:54:12 GMT

I am an existing customer and my husband has just placed an order online. The referring friends option only came on at the end, so does that no mean we've missed out on this offer? Seems really unfair if so.

Thanks.

Re: O2 - Refer a Friend

MI5 — Fri, 30 May 2014 13:15:49 GMT

I suggest you give CS a call to check.

Re: O2 - Refer a Friend

Anonymous — Fri, 06 Jun 2014 23:03:53 GMT

I got up to 30% off my monthly tariff.

Re: O2 - Refer a Friend

jonsie — Fri, 06 Jun 2014 23:36:19 GMT

Nice one

Re: O2 - Refer a Friend

Anonymous — Wed, 11 Jun 2014 17:20:17 GMT

I have gone through all the steps that was required and have had my contract for some time but still no voucher. I have contacted customer service and they have no idea of this promotion. Sent a couple email to customer support from the actual o2refer a friend page but never recieve any reply even though it states I would within 5 days. Not happy:smileysad:

Re: O2 - Refer a Friend

Anonymous — Wed, 11 Jun 2014 17:22:17 GMT

Hi

Perhaps use this form http://www.o2.co.uk/how-to-complain/complain to gain some resolution.

Let us know how you get on.

Re: O2 - Refer a Friend

Anonymous — Wed, 11 Jun 2014 17:28:49 GMT

Hi,

I've already tried contacting through 202 and they are not even aware of it. I had to actually tell them the website several times since she didn't believe me...she thought I must have bought something from a 3rd party. Then when she went on the site all she did was read out the terms & conditions and told me to go to the nearest o2 shop. I don't really want to make a complaint about it tbh...just would like the vouchers.

Re: O2 - Refer a Friend

MI5 — Wed, 11 Jun 2014 18:32:57 GMT

Were the terms followed precisely regarding clicking links in the referral email?
http://www.o2.co.uk/termsandconditions/rewards/refer-a-friend-terms-and-conditions

Perhaps @Toby can assist further ?

Re: O2 - Refer a Friend

Anonymous — Sat, 28 Jun 2014 07:22:44 GMT

Sceme is a load of bull. I took out a contract for my daughter using the refer a freind scheme after being told by chat adviser that I would recieve vouchers after one month. They now say that I was told wrong and it's tough, I spoke to someone on chat last week, who promised me vouchers within a week, they are now admitting I was lied to, but refuse to do anything about it.

Re: O2 - Refer a Friend

Anonymous — Sat, 28 Jun 2014 07:25:34 GMT

Hi @Anonymous

I would circumvent Live Chat for this and speak to Cs on 202.

If you have followed all the T&C and your entitled to this then escalate by http://www.o2.co.uk/how-to-complain/complain

Re: O2 - Refer a Friend

MI5 — Sat, 28 Jun 2014 16:10:28 GMT

The scheme is still valid so I don't understand why you are been refused - did they offer any reasons why?