topic Re: Email to Mobile: Why has it stopped? in Other Products and Services

Email to Mobile: Why has it stopped?

browni — Wed, 06 Nov 2013 01:14:00 GMT

I am still an O2 broadband customer and this service has suddenly stopped.

Why?

I still have access to webmail where I can alter the settings for Email to Mobile.

It still doesn't work.

Methinks you have dropped this service without giving any notification to the users of the service.

For a communication company that is shocking.

Re: Email to Mobile: Why has it stopped?

Anonymous — Thu, 07 Nov 2013 00:05:31 GMT

@browni wrote:

I wonder what I missed here but can imagine. How did a post from Oliver341 manage to get deleted?

Not sure, but I was definitely on topic.

I think I said something along the lines of that O2 may consider "email to mobile" as not part of the core webmail product and as such isn't part of the service which is being kept open for O2 Broadband customers.

I also agreed that this shut down was poorly communicated.

Re: Email to Mobile: Why has it stopped?

browni — Thu, 07 Nov 2013 02:17:59 GMT

I agree Oliver, shoddy communication.

One thing that has bugged me over the years is that very few of the CSA's have even heard of the service. At times when there were problems I had to go through at least 4 just to get somebody who understood what I was talking about!

It's not exactly new as this screenshot from 2008 shows

I should add that this feature was the one that swayed me to O2 Broadband.

Re: Email to Mobile: Why has it stopped?

adamtemp64 — Thu, 07 Nov 2013 07:18:39 GMT

@Browni

I have asked toby by pm to clarify the issue by positing a reply here.

I hope he is able to give you a satisfactory answer

Re: Email to Mobile: Why has it stopped?

Toby — Thu, 07 Nov 2013 11:09:29 GMT

Hi Browni,

I shall ask the team for some info for you now. Thanks for flagging that.

FYI, I have also removed bandofbrother's posts on his request.

Many thanks

Re: Email to Mobile: Why has it stopped?

Toby — Thu, 07 Nov 2013 12:59:26 GMT

Hi browni,

Please text ‘status’ to 30102 and let me know what you get in response, as this will help the team to investigate further. Please send me a PM with your findings.

Re: Email to Mobile: Why has it stopped?

Anonymous — Thu, 07 Nov 2013 14:24:15 GMT

I too am disappointed to find that "O2 email to mobile" no longer works. Tried sending Status to 30102 and the reply was " All messages to short code 30102 for O2 Email to mobile must be sent via MMS/Picture messages. Messages to short code 30102 are free". On my phone I do not have the option to specify whether I am sending an SMS or MMS - if I send a picture it is sent as MMS otherwise it is SMS - so not sure how deal with that.

Re: Email to Mobile: Why has it stopped?

browni — Thu, 07 Nov 2013 22:55:32 GMT

Cheers Adam & Toby.

Have tried sending status to 30102 but receive an error "2517:Unresolvable Recipient" (also PM'd to to Toby as requested)

I am able to select the type of message being sent.

Re: Email to Mobile: Why has it stopped?

Anonymous — Fri, 22 Nov 2013 12:22:47 GMT

Is this topic still active? I am getting Service Denied when sending MMS to 30102.

Re: Email to Mobile: Why has it stopped?

Anonymous — Fri, 22 Nov 2013 12:46:45 GMT

Am still trying to get a defintive reply from O2 on Twitter (@O2). All I get is "Sorry for any confusion around this - we'll investigate the email to mobile service to see why you're having issues." (9 Nov), "Sorry for the wait, this is still something we're looking into for those affected" (11 Nov), "We need to do some tests and investigate for you, once we have some more information we'll let you know." (13 Nov), "Sorry for the frustration - we need to investigate the issue to know what happened. We're doing this as quickly as we can" (14 Nov), "We do apologise for the delay and we appreciate your patience - we're investigating and will update you when we know more" (17 Nov)and "Sorry for the delay in checking this, we need to investigate to see why and what has happened with the service." (17 Nov), and finally today "could you email us a webteam@o2.com with your full name, twitter id and brief about the issue with email to mobile please." As per usual no-one in O2 appears to understand what "O2 email to mobile" actually is, despite it being an O2 service which is still advertised on their website:

Re: Email to Mobile: Why has it stopped?

perksie — Fri, 22 Nov 2013 12:57:44 GMT

@Anonymous wrote:
Is this topic still active? I am getting Service Denied when sending MMS to 30102.

Are you an O2 Broadband user, otherwise the email service is closed?

Re: Email to Mobile: Why has it stopped?

Anonymous — Fri, 22 Nov 2013 18:44:04 GMT

I have finally, after 16 days, got an answer from O2 (@O2) on Twitter as follows, "Hi *****, apologies for the inconvenience. We can confirm the email to mobile service has been closed. We're working with @SkyHelpTeam". Worrying that it took them so long and even more worrying that "O2 email to mobile" is still showing on the O2 website as an active service.

Re: Email to Mobile: Why has it stopped?

aldaweb — Sat, 23 Nov 2013 16:18:37 GMT

End of the line for a service that pioneered email to (dumb) phone as Genie.co.uk before being taken over by O2.

Re: Email to Mobile: Why has it stopped?

Anonymous — Sat, 23 Nov 2013 20:03:49 GMT

@aldaweb wrote:
End of the line for a service that pioneered email to (dumb) phone as Genie.co.uk before being taken over by O2.

Yeah, the rise of email clients built into phones means that the email to mobile feature is somewhat redundant these days.

Re: Email to Mobile: Why has it stopped?

Anonymous — Sat, 23 Nov 2013 20:06:25 GMT

Change is hard.

Re: Email to Mobile: Why has it stopped?

perksie — Sat, 23 Nov 2013 21:09:04 GMT

@Anonymous wrote:

Yeah, the rise of email clients built into phones means that the email to mobile feature is somewhat redundant these days.

I gave up on Email to Mobile a couple of years ago, as you say it's somewhat redundant.

Re: Email to Mobile: Why has it stopped?

browni — Sun, 24 Nov 2013 22:09:35 GMT

@Anonymous wrote:
@aldaweb wrote:
End of the line for a service that pioneered email to (dumb) phone as Genie.co.uk before being taken over by O2.

Yeah, the rise of email clients built into phones means that the email to mobile feature is somewhat redundant these days.

Why? Email to mobile is (was) a push service. Having an email client on your phone would require it to regularly check online for new emails rather than get instant(ish) notification of new emails.

Re: Email to Mobile: Why has it stopped?

Anonymous — Sun, 24 Nov 2013 22:38:58 GMT

@browni wrote:

Why? Email to mobile is (was) a push service. Having an email client on your phone would require it to regularly check online for new emails rather than get instant(ish) notification of new emails.

Email to mobile didn't allow replying via SMS, it needed an email client anyway for that, and most email clients on phones these days can poll mailboxes and give notifications without too much battery/data drain.

Re: Email to Mobile: Why has it stopped?

browni — Sun, 24 Nov 2013 23:46:13 GMT

@Anonymous wrote:
@browni wrote:
Why? Email to mobile is (was) a push service. Having an email client on your phone would require it to regularly check online for new emails rather than get instant(ish) notification of new emails.

Email to mobile didn't allow replying via SMS, it needed an email client anyway for that, and most email clients on phones these days can poll mailboxes and give notifications without too much battery/data drain.

"It needed an email client"

That's not hard for somebody with your expereince!

"Data Drain"

Ooft. PAYG punters are charged £1 per day to access up to 50MB

Re: Email to Mobile: Why has it stopped?

Anonymous — Mon, 25 Nov 2013 00:04:53 GMT

browni wrote:

"It needed an email client"

That's not hard for somebody with your expereince!

My point was that if you need to set up an email client to send (with associated data charges), you might as well just configure it to receive, too.