topic Re: o2 repair - says no fault found but there is a fault thats why I sent it! in Other Products and Services

o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Wed, 23 Oct 2013 09:16:14 GMT

So annoyed that while tracking my sony xperia T repair its says no fault found contacting customer (still waiting for contact) I have sent my phone in because it keeps turning itself off and frustrated this fault has not been seen or found and no doubt the phone sent back still rebooting when it feels like it arrrggghhhh

Will it be a continuous circle of me sending the phone saying their is a a fault and o2 saying no there isnt!? Or can I ask for a new phone is that within my rights?

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

MI5 — Wed, 23 Oct 2013 09:36:36 GMT

You will have to wait and see if the phone is still faulty before you can do anything else. The repair team will have set the phone to factory settings and removed any apps that are not standard to the phone. Sometimes it is an app that can cause this type of issue, so I suggest you try it a few days first without any other apps installed, then add a few apps at a time.
Also, try to avoid any battery saving apps, Juice defender, green power etc....

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Wed, 23 Oct 2013 09:51:16 GMT

I did reset it to factory settings before sending still happened but like u said wait and see if not stsrt the process again ha ha

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

MI5 — Wed, 23 Oct 2013 09:59:23 GMT

Hope it's fixed for you......

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Wed, 23 Oct 2013 10:22:43 GMT

@MI5 wrote:
Hope it's fixed for you......

Me too

it is only 6 months old wish I had stuck to my iphone..

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Wed, 23 Oct 2013 10:52:08 GMT

Hi.

If it's still playing up after you receive it back then You could try approaching the phone manufacturer under its warranty to try and get sorted.

http://www.sony.co.uk/support/en

Just a thought.

Typically O2 replace a phone if they are unable to remedy a fault they have confirmed is apparent after 3 times of sending it off. Problem here is they are saying no issue exists.

I feel your frustration. 😞

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Wed, 23 Oct 2013 11:34:47 GMT

Im shocked O2's repair team havent just blamed it on water damage

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Wed, 23 Oct 2013 17:15:04 GMT

@Anonymous wrote:
Im shocked O2's repair team havent just blamed it on water damage

Rofl

Re: o2 repair - says no fault found but there is a fault thats why I sent it!

Anonymous — Mon, 28 Oct 2013 11:56:56 GMT

Shock horror the fault is still there sending it back again today 😞