topic Re: O2 mailbox full - mail is not bounced back in Other Products and Services

O2 mailbox full - mail is not bounced back

Anonymous — Sun, 20 Oct 2013 13:05:32 GMT

When an o2.co.uk mailbox becomes full, a message appears in the mailbox:

"Your mailbox is full! It is currently over its allowed capacity. As of now, incoming messages can no longer be received, and they are being returned to the sender indicating your mailbox is full."

Unfortunately, messages are not returned to the sender as they should be. This is a problem since a lot of mailboxes will be shrinking significantly as people are migrated to Sky.

Re: O2 mailbox full - mail is not bounced back

Anonymous — Sun, 20 Oct 2013 13:09:37 GMT

Hi,

Have you fed this info back to O2 ?

Re: O2 mailbox full - mail is not bounced back

jonsie — Sun, 20 Oct 2013 13:24:13 GMT

This is going to cause a lot of problems for people who haven't yet migrated their accounts to another provider. If people think their sent emails are reaching the recipient it could have awful consequences for both parties.

Re: O2 mailbox full - mail is not bounced back

Anonymous — Sun, 20 Oct 2013 13:51:44 GMT

@Anonymous wrote:

Have you fed this info back to O2 ?

No, I don't really use O2 email, but I thought it's important to make this bug public.

Re: O2 mailbox full - mail is not bounced back

Anonymous — Sun, 20 Oct 2013 13:59:00 GMT

@Anonymous wrote:
@Anonymous wrote:
Have you fed this info back to O2 ?

No, I don't really use O2 email, but I thought it's important to make this bug public.

Certainly is.

@Anonymous flagged it to @Toby so it can be.

Re: O2 mailbox full - mail is not bounced back

Anonymous — Sun, 20 Oct 2013 14:22:15 GMT

Of course I have no way of knowing how long this issue has gone on for. There have been lots of people with 20 MB mailboxes over the years irrespective of the current migration, and anyone using webmail or a POP3 client set to leave their messages on the server would eventually cease to receive email, whilst the sender would assume that the email has been successfully delivered.

The one "saving grace" is the "mailbox full" warning email which is sent out to the mailbox owner, which hopefully would have prompted them to take action before the mailbox started to lose emails, although as I say the email is incorrect in saying messages are returned to sender.

Re: O2 mailbox full - mail is not bounced back

perksie — Sun, 20 Oct 2013 20:21:29 GMT

Just one more web site fault that needs looking at Oliver, I doubt they'll bother now though.

Re: O2 mailbox full - mail is not bounced back

Toby — Mon, 21 Oct 2013 10:21:07 GMT

Hey Oliver,

Thanks for posting about this, I'll pass it on to the team now to see if anything can be amended.

Also, thanks to BoB for PMing me about this.

Re: O2 mailbox full - mail is not bounced back

Toby — Mon, 21 Oct 2013 13:04:17 GMT

Hi Oliver,

To see if we can sort this out, can you clarify if its that the sender (to your O2 email) doesn't get the message bounced back, or that they are not told the recipient inbox is full? (i.e. the person sending an email to your O2 mailbox don’t get a “mailbox full” undelivered message back. So they never know if the message was not delivered and likewise the O2 webmail recipient doesn't know that they've missed an email from someone?)

This'll help us to investigate.

Re: O2 mailbox full - mail is not bounced back

Anonymous — Mon, 21 Oct 2013 13:06:31 GMT

Correct.

Mailbox full
Receipient does not get the mail because mailbox full
Sender gets no notification that the email was not delivered

Re: O2 mailbox full - mail is not bounced back

Anonymous — Mon, 21 Oct 2013 13:07:23 GMT

And bullet points in this forum still don't work 😞 (at least not in Firefox)

Re: O2 mailbox full - mail is not bounced back

perksie — Mon, 21 Oct 2013 13:12:05 GMT

Do they not?
I've never tried before.
Is it working here?
If not why so?

Oliver is right, bullet points don't show for me either in Firefox.

Re: O2 mailbox full - mail is not bounced back

Anonymous — Mon, 21 Oct 2013 13:13:21 GMT

I wonder if
numbered lists
work properly

Also broken.

Re: O2 mailbox full - mail is not bounced back

Toby — Mon, 21 Oct 2013 13:14:23 GMT

Thanks Oliver. I'll talk to the team now.

I'll see if I can get an update on bullet point issues too.

Cheers, Toby

Re: O2 mailbox full - mail is not bounced back

Anonymous — Mon, 21 Oct 2013 13:18:02 GMT

Thanks Toby, the same issue affects numbered lists too (probably to do with formatting of <ul>, <ol> and <li> in html/css).

Re: O2 mailbox full - mail is not bounced back

MI5 — Mon, 21 Oct 2013 13:24:51 GMT

Working
with
Chrome ?

Edit: NO 😞

Re: O2 mailbox full - mail is not bounced back

adamtemp64 — Mon, 21 Oct 2013 13:33:49 GMT

test
test
test ie9 win 7

not working lol

Re: O2 mailbox full - mail is not bounced back

Toby — Mon, 21 Oct 2013 13:43:43 GMT

Thanks for trying that guys,

I'll create a technical case

Re: O2 mailbox full - mail is not bounced back

Toby — Thu, 24 Oct 2013 10:15:14 GMT

Hi guys,

So I've looked into the 'Email full' bounce back email topic and this isn't actually a feature that is used in O2 webmail. So webmail members are told that they're inbox is full, but the sender of a message to a webmail account will not receive a notification. As the service will soon be closing, its unlikely that this will be added in the short time until then.

I hope that clears it up!

Re: O2 mailbox full - mail is not bounced back

Anonymous — Thu, 24 Oct 2013 10:35:26 GMT

Toby,

When a mailbox becomes full, the mailbox owner gets this message: "Your mailbox is full! It is currently over its allowed capacity. As of now, incoming messages can no longer be received, and they are being returned to the sender indicating your mailbox is full."

So this text was wrong all along?