topic Can't access webmail in Other Products and Services

Can't access webmail

Anonymous — Fri, 27 Sep 2013 11:39:23 GMT

Yesterday I received several spam messages and since then my main o2 webmail hasn't been working. When I try (my usual way) to download my email through thunderbird it says "message store is unavailable" and when I log into webmail via the o2 web site it gives an error message.

Bizarrely I have another o2 webmail account and it's working fine.

Re: Can't access webmail

adamtemp64 — Fri, 27 Sep 2013 12:20:16 GMT

the o2 account concerned has been locked due to that spam only o2 customer services can help get it unlocked http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Webmail-account-disabled-blocked-here-s-more-info/m-p/241437#M57565 more info there

Re: Can't access webmail

Anonymous — Fri, 27 Sep 2013 12:43:28 GMT

thanks for explaining the issue... my new problem seems to be getting hold of customer services the "contact us" links seem to take you round in circles

Re: Can't access webmail

jonsie — Fri, 27 Sep 2013 12:44:38 GMT

Pay Monthly
From your O2 mobile 202 Free
From a landline          0844 809 0202 5p / min
From abroad     +44 844 809 0200     Free from your O2 Mobile
Opening times
Monday-Friday 08:00 - 21:00
Saturday              08:00 - 20:00
Sunday              08:00 - 18:00

PAYG Customers.
From your O2 mobile 4445 25p per call
From a landline          0844 809 0222 5p / min
From abroad     +44 7860 980 202     International rates
Opening times
Monday-Friday 08:00 - 21:00
Saturday              09:00 - 18:00
Sunday              09:00 - 18:00

Re: Can't access webmail

Anonymous — Tue, 08 Oct 2013 09:28:01 GMT

thanks for the phone numbers...

After several failed attempts I eventually got the o2 helpdesk to raise a ticket to unlock my webmail, they said it would take up to 5 days.

However 9 days later I'm still locked out of my mailbox, and very aware that I still need to recover things off it before the service is closed for good at the end of the month.

Re: Can't access webmail

Anonymous — Fri, 11 Oct 2013 08:41:30 GMT

12 days on I'm definitely getting the feeling that O2 webmail support is ignoring me, with the knowledge that in 2 weeks there won't be anything to restore.

This is very frustrating, as after 15 years with O2 I have a lot of membership, banking and shopping websites linked to my O2 account, and I am struggling to transition them to a new email without access to the O2 account.

Re: Can't access webmail

jonsie — Fri, 11 Oct 2013 09:54:36 GMT

You need to keep ringing and pushing them till someone actually takes control of the problem and gets it resolved. Like you say in 2 weeks time it will be too late and anything stored in there will be lost.

Re: Can't access webmail

Anonymous — Fri, 18 Oct 2013 08:29:42 GMT

True, but you can't speak to the webmail support people directly, only raise tickets with the call centre (who are very understanding) but sadly doesn't seem to progress the issue with the webmail as the webmail people seem to be ignoring them.

Re: Can't access webmail

adamtemp64 — Fri, 18 Oct 2013 09:31:34 GMT

As time is of the escence use the complaints review service see link to complaints in @jonsie signature

Re: Can't access webmail

perksie — Fri, 18 Oct 2013 14:03:34 GMT

@Anonymous wrote:
12 days on I'm definitely getting the feeling that O2 webmail support is ignoring me, with the knowledge that in 2 weeks there won't be anything to restore.

This is very frustrating, as after 15 years with O2 I have a lot of membership, banking and shopping websites linked to my O2 account, and I am struggling to transition them to a new email without access to the O2 account.

This is getting silly, O2 must be aware they haven't allowed enough time to close this down and many of their customers will have this problem.

Re: Can't access webmail

jonsie — Fri, 18 Oct 2013 14:58:57 GMT

Hope they extend the deadline or at least allow exceptions for the people struggling to retrieve their important information.

Re: Can't access webmail

Anonymous — Fri, 18 Oct 2013 21:51:35 GMT

That's a good call, I've just emailed the complaints people. I hope that gets this moving.

Re: Can't access webmail

Anonymous — Fri, 25 Oct 2013 10:45:25 GMT

I'd like to say a week on from raising a complaint there's been some action, but no they're ignoring me as well.

It seems the complaint dept doesn't address complaints, like the support dept doesn't do support. I wish they could just have been upfront from the beginning and said they weren't going to do anything, at least it would have saved my time and effort fruitlessly trying to get some action.

It is said a reputation takes years to build but just weeks to ruin.

Congratulations O2 you've acheived that, when I return to the UK I will not be using any of your services again.

Re: Can't access webmail

Anonymous — Fri, 25 Oct 2013 11:33:37 GMT

O2 webmail accounts being randomly shut off for some people is another reason that they won't be missed too much.

Re: Can't access webmail

perksie — Fri, 25 Oct 2013 11:52:30 GMT

I have to agree, it's best to get another email account now and leave O2 to do whatever they want.

So many of their services have closed down now I don't feel I can trust them any more to store my information.

Re: Can't access webmail

Anonymous — Fri, 25 Oct 2013 12:10:48 GMT

We're definitely seeing a consolidation, now that the likes of BT and O2 are shutting down their "free for all" email services. The good thing is that the likes of Google and Microsoft have shown they can competently provide free ad-based services, as well as tying the email addresses in with a variety of cloud based services.

I suppose this was just inevitable to a degree.

Re: Can't access webmail

jonsie — Fri, 25 Oct 2013 12:14:56 GMT

It's a shame what has been happening to O2 over the last couple of years with Bluebook and it's replacement, broadband, email etc.

Re: Can't access webmail

Anonymous — Fri, 25 Oct 2013 12:23:01 GMT

I thought some people would be happy that O2 are concentrating on their core business (mobile phones).

Re: Can't access webmail

jonsie — Fri, 25 Oct 2013 12:24:29 GMT

Well let's hope they do Oliver, they have decided to dispense with everything else.

Re: Can't access webmail

perksie — Fri, 25 Oct 2013 12:25:21 GMT

@jonsie wrote:
It's a shame what has been happening to O2 over the last couple of years with Bluebook and it's replacement, broadband, email etc.

One day we should get together a detailed list of all the services that have been withdrawn over the five years I've been with O2 and publish them here, I think a few people would be surprised at how many have gone!