topic Re: O2 Email/Webmail to close? in Other Products and Services

O2 Email/Webmail to close?

perksie — Fri, 16 Aug 2013 22:22:21 GMT

I don't know what is going on here and I'm not sure I believe it, but a thread has appeared elsewhere saying that O2 Webmail will be closing at the end of the year according to an O2 Web Chat advisor.

Maybe Chiara could check this out as people using this service may need to make other arrangements.

http://forums.thinkbroadband.com/o2/4259681-o2-to-close-all-webmail-accounts-by-november-2nd-2013.html?view=collapsed

Re: O2 Email/Webmail to close?

Anonymous — Fri, 16 Aug 2013 22:09:58 GMT

If this is true, I'm going to Plusnet, 12 month contract or not.

Re: O2 Email/Webmail to close?

Anonymous — Fri, 16 Aug 2013 23:09:22 GMT

Thanks for highlighting this. I'll raise it with the relevant people, please bear with me until after the weekend.

Re: O2 Email/Webmail to close?

adamtemp64 — Mon, 19 Aug 2013 13:39:27 GMT

@Chiara any update to this?

Re: O2 Email/Webmail to close?

adamtemp64 — Wed, 21 Aug 2013 08:00:11 GMT

bump now wednesday morning

@chiara or @toby

Re: O2 Email/Webmail to close?

jonsie — Wed, 21 Aug 2013 11:56:41 GMT

This could be of major significance to many customers. Come on O2, just a simple statement to confirm or deny!

Re: O2 Email/Webmail to close?

browni — Wed, 21 Aug 2013 15:27:27 GMT

This was raised on TBB and is actively being discussed on a forum which I dare not mention here. No doubt it's been raised on other forums as well.

It's now roughly 3 working days since you were made aware of this and I find your lack of response disappointing to say the least for something which could have a major impact on your customers.

Not forgetting that the removal of the email service will necessitate the removal of the email to mobile service which was sold as part of your broadband package. That to me is a major change in my contract to my detriment and obviously you know the ramifications of that.

So, a bit of clarity regarding this issue would be appreciated asap.

Re: O2 Email/Webmail to close?

Anonymous — Wed, 21 Aug 2013 22:03:33 GMT

We're still awaiting for a reply. It's been chased.

Re: O2 Email/Webmail to close?

adamtemp64 — Thu, 22 Aug 2013 06:28:55 GMT

@ Chiara

As Livechat has stated it as a fact why is this taking so long? It should be yes live chat is correct or No livechat has made it up (yet again false info)

This is a yes no answer or has live chat let the cat out of the bag and o2 do not want the truth to be told?

Re: O2 Email/Webmail to close?

Anonymous — Thu, 22 Aug 2013 06:48:30 GMT

@Adam As I said, I am still waiting for information.

Re: O2 Email/Webmail to close?

adamtemp64 — Thu, 22 Aug 2013 08:43:38 GMT

@Chiara

With respect this is the straw that may break the camels back My business contract is due soon. Looks like I may have to jump ship to Vodafone at least they have tech help in the forums and answers peoples qauestions in a timely manner.

Even @o2 on twitter will not confirm or deny.

The fact Is that on wednesday 14th August Livechat told a user of another forum it will close for good ""The O2 Webmail for existing customer is valid till 2nd of November and we're
stopping this services. However the new creation of O2 Webmail has been closed."" linked to in the op.

So The question is it poor live chat advice or truth the the webmail service will stop (close down) i.e. do they realy mean the old service for adsl customers stops (reverts to a 20mb account as per sky swap info) but the free email that anybody could have limited 20mb storage that was not linked to adsl will continue.

Sorry to go on about this but I use my free o2 account for all my o2 dealings this forum o2business community etc so It affects me and I need to act now to remove all traces of o2 email if it is true.

Re: O2 Email/Webmail to close?

Anonymous — Thu, 22 Aug 2013 09:54:11 GMT

Re: O2 Email/Webmail to close?

Anonymous — Thu, 22 Aug 2013 10:22:20 GMT

@Adam

Unfortunately I can only repeat myself, at this stage I still don't have information, therefore I can't comment either way.

Re: O2 Email/Webmail to close?

adamtemp64 — Thu, 22 Aug 2013 10:25:12 GMT

@Chiara then looks like vodafone may get our business contarct when renewall is due.

A live chat operator has made a statement either it is true or it is false.

Please pass these comments to the top level.

Re: O2 Email/Webmail to close?

aldaweb — Thu, 22 Aug 2013 14:14:43 GMT

Having read the post linked to in the op the query was about opening a secondary email account which was only available with the broadband packages, and is due to be discontinued with the Sky takeover of that service.

I don't see what benefit O2 would have in shutting down the O2 webmail for phone customers (of any network, as with it's predecessor Genie) which was the only way to get email to your phone before smartphones.

Re: O2 Email/Webmail to close?

browni — Mon, 26 Aug 2013 00:57:30 GMT

@aldaweb With respect, the original query was about opening up a secondary email acount but the replies suggest that existing Webmail/email users will lose their service on 2nd November.

Come on O2! Let us know what you are doing.

Also, I noted your guys using DM to respond to somebody on Twitter regarding this issue, what have you got to hide?

Re: O2 Email/Webmail to close?

aldaweb — Mon, 26 Aug 2013 07:33:47 GMT

@browni wrote:
@aldaweb With respect, the original query was about opening up a secondary email acount but the replies suggest that existing Webmail/email users will lose their service on 2nd November.

Exactly my point. The 2 things have been conflated. I don't believe that O2 webmail will be closed in November, it would only alienate users,and surely would need more notice of closure as was given with the Sky deal.

ISTBC of course

Re: O2 Email/Webmail to close?

jonsie — Fri, 30 Aug 2013 17:01:25 GMT

@Chiara @Toby

Any updates on this?

Re: O2 Email/Webmail to close?

Toby — Tue, 03 Sep 2013 13:37:15 GMT

Hi guys,

Check out the link below for some information.

http://www.o2.co.uk/o2email

If you have any questions that are not included, I'll try my best to answer them

Cheers, Toby

Re: O2 Email/Webmail to close?

jonsie — Tue, 03 Sep 2013 13:37:34 GMT

As we suspected!

Thanks for confirming Toby. Don't have much use for it myself but it's sad for others that do. At least people have plenty of notice.