topic How to report a suspected mast fault? in Other Products and Services

How to report a suspected mast fault?

Anonymous — Thu, 18 Jul 2013 07:31:12 GMT

Hey folks, as above, how would one report a suspected fault with a mast when the service checker says everything is fine?

Cheers

Re: How to report a suspected mast fault?

version7point0 — Thu, 18 Jul 2013 08:29:00 GMT

Hi Hazel.

To report a network fault just give customer services a call on either 202 from your mobile or 0844 809 02 02.

To help them try and give them as much detail as possible, such as:

Location (post code specific).

Behaviour (dropped calls, no service etc).

Does it happen on 2G or 3G or both.

Othe customers affected.

Length of time the issue has been going on for.

Does the problem occur when your SIM card is in another phone.

They may ask for more, but with that you hit the ground running in getting it resolved ASAP.

Hope this helps.

Re: How to report a suspected mast fault?

Mel87 — Tue, 09 Feb 2021 01:16:13 GMT

I've been having same problem for just over a month to always be told theres theres no problem clearly there is of my signal keeps dropping n fone calls ain't comin through I've done a sim swap and reset my setting like they said n it's still the same if u Google it loads of ppl in different areas having the same issue this is getting a joke I'm missing important calls from doctors and stuff even o2 couldn't get through wen they rang straight to voice mail I'm payin my bill for wot