https://community.o2.co.uk/t5/Other-Products-and-Services/Signed-up-to-a-free-Disney-Extra-but-I-m-being-charged/m-p/1824040#M55741 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5893954">@NSH97</a>&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram </SPAN><A href="https://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">https://www.o2.co.uk/abouto2/social-media</A> or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)</P><P class=""><LI-PRODUCT title="Guide: Adding and removing O2 Extras" id="Guide072"></LI-PRODUCT>&nbsp;</P> Sat, 03 Jan 2026 21:38:41 GMT MI5 2026-01-03T21:38:41Z https://community.o2.co.uk/t5/Other-Products-and-Services/Signed-up-to-a-free-Disney-Extra-but-I-m-being-charged/m-p/1824038#M55740 <P>The O2 app showed me some Extras to choose from in December. Disney+ was showing as ‘FREE’ for 3 different Disney subscription services. When selecting this Extra, there were no details about having to join a subscription, or being charged on my next bill. I selected the Disney Premium option as it said it was free, and I had an email asking me to redeem this Extra. I did this, so now why am I being charged for the next six months? Why would something be advertised as free if it isn’t?</P> Sat, 03 Jan 2026 21:19:17 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/Signed-up-to-a-free-Disney-Extra-but-I-m-being-charged/m-p/1824038#M55740 NSH97 2026-01-03T21:19:17Z https://community.o2.co.uk/t5/Other-Products-and-Services/Signed-up-to-a-free-Disney-Extra-but-I-m-being-charged/m-p/1824040#M55741 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5893954">@NSH97</a>&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram </SPAN><A href="https://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">https://www.o2.co.uk/abouto2/social-media</A> or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)</P><P class=""><LI-PRODUCT title="Guide: Adding and removing O2 Extras" id="Guide072"></LI-PRODUCT>&nbsp;</P> Sat, 03 Jan 2026 21:38:41 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/Signed-up-to-a-free-Disney-Extra-but-I-m-being-charged/m-p/1824040#M55741 MI5 2026-01-03T21:38:41Z