topic Not Recieved Priority Reward in Other Products and Services

Not Recieved Priority Reward

Dan567 — Mon, 08 Dec 2025 08:59:28 GMT

Hi,

I was wondering if anyone could help me I'm missing a confirmation email for the £3 gift card from last week, I emailed on Tuesday but never got a reply and I won another £3 giftcard today. Do you have an email I can try or person to message to assist this?

I have checked Junk and searched the email you normally get for prizes. This seems a continuing issue when I win on Blue Monday, I have never received a confirmation email.

Thanks Daniel

Re: Not Recieved Priority Reward

pgn — Tue, 09 Dec 2025 19:12:00 GMT

Check your Spam folder in your e-mail, @Dan567

And contact O2 Priority from the gear wheel top right of the Your Account.

Re: Not Recieved Priority Reward

Dan567 — Wed, 10 Dec 2025 08:18:30 GMT

Hi, I checked spam never anything from 02 in the folder and did what you suggested I think that just reports an issue rather than emails them. Currently still awaiting reply from priority and missing two rewards.

Re: Not Recieved Priority Reward

Cleoriff — Wed, 10 Dec 2025 09:12:15 GMT

Then contact O2 direct @Dan567

All methods (including social media) are in this guide.

If using social media don't bother with Twitter (X) as you'll get no response.