https://community.o2.co.uk/t5/Other-Products-and-Services/My-order/m-p/1816892#M55680 <DIV>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you</DIV><DIV><A class="" title="Protected by Outlook: https://linktr.ee/vmo2. Click or tap to follow the link." href="https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinktr.ee%2Fvmo2&amp;data=05%7C02%7C%7Cc06e7e703f304ff1872d08de15c2d4bb%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638972123708213233%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Rys05Dg0qGaTvnd5SSw%2FrRgI%2BpquIOCSGRqjR%2FKWq50%3D&amp;reserved=0" target="_blank" rel="noopener">Click Here For Social Media Support Links VirginmediaO2</A></DIV><DIV>Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255</DIV><DIV>&nbsp;</DIV> Wed, 29 Oct 2025 12:21:29 GMT jonsie 2025-10-29T12:21:29Z https://community.o2.co.uk/t5/Other-Products-and-Services/My-order/m-p/1816888#M55679 <P><SPAN>I placed my order for an iPhone 17 Pro Max on 29 September. It’s now been over a month, still shows “Processing,” and I haven’t received any updates.</SPAN></P><P><SPAN>Customer Service, store staff, and the online chat all say they can’t find any details.</SPAN></P><P><SPAN>Can someone from O2 please check what’s going on?</SPAN></P> Wed, 29 Oct 2025 12:14:29 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/My-order/m-p/1816888#M55679 clelima2 2025-10-29T12:14:29Z https://community.o2.co.uk/t5/Other-Products-and-Services/My-order/m-p/1816892#M55680 <DIV>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you</DIV><DIV><A class="" title="Protected by Outlook: https://linktr.ee/vmo2. Click or tap to follow the link." href="https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinktr.ee%2Fvmo2&amp;data=05%7C02%7C%7Cc06e7e703f304ff1872d08de15c2d4bb%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638972123708213233%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Rys05Dg0qGaTvnd5SSw%2FrRgI%2BpquIOCSGRqjR%2FKWq50%3D&amp;reserved=0" target="_blank" rel="noopener">Click Here For Social Media Support Links VirginmediaO2</A></DIV><DIV>Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255</DIV><DIV>&nbsp;</DIV> Wed, 29 Oct 2025 12:21:29 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/My-order/m-p/1816892#M55680 jonsie 2025-10-29T12:21:29Z