topic Re: O2 Switch up Con in Other Products and Services

O2 Switch up Con

PhilML1956 — Thu, 28 Aug 2025 13:33:33 GMT

I have had my phone for over 90 days and decided I want to switch up my handset. I go through the process and it comes up with an error and will not let me switch up. I pay for O2 Switch up, I previously complained and was offered 50 pounds to withdraw the complaint that I accepted. But it is happening again

Re: O2 Switch up Con

Pipstop78 — Thu, 28 Aug 2025 13:35:41 GMT

I went in to the 02 shop much easier way to do a switch up

Re: O2 Switch up Con

MI5 — Thu, 28 Aug 2025 13:41:57 GMT

@PhilML1956

O2 impose restrictions on the number of accounts you are allowed, so if you're under 6, it will be refused online.

Work around is to go in store to do it, as mentioned above.

Re: O2 Switch up Con

jonsie — Thu, 28 Aug 2025 17:32:09 GMT

Online is almost guaranteed to fail

Not too mention O2 recycle may well come back with a much reduced value of your phone

ie dead pixel, damaged in transit, minute surface scratches...their list of screwing you over points seem endless and imaginary!Whereas a store give you proper appraisal of the returned handset...