topic Re: Buds pro 3 promotion Z Fold 7 in Other Products and Services

Buds pro 3 promotion Z Fold 7

Bryan1 — Thu, 21 Aug 2025 17:53:44 GMT

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period.

Can anyone help please.

Re: Buds pro 3 promotion Z Fold 7

pgn — Thu, 21 Aug 2025 18:08:52 GMT

One for @Dave-O2 on Tuesday, @Bryan1

See if this helps:

Re: Buds pro 3 promotion Z Fold 7

Markb11 — Mon, 25 Aug 2025 19:03:29 GMT

I too haven't recieved my code, I figured I'd wait the 30 days and ensure the cooling off period had passed since I got the device but nothing, anyone have an advice? CS have advised twice to wait.

Re: Buds pro 3 promotion Z Fold 7

Oxonian — Mon, 25 Aug 2025 19:14:51 GMT

@Markb11

Hopefully @Dave-O2 will help you tomorrow.

Have you checked the guide that @pgn has referenced above ?

Re: Buds pro 3 promotion Z Fold 7

Markb11 — Mon, 25 Aug 2025 19:32:15 GMT

Yes checked the guide, waited past the relevant points and tried customer services. Thanks

Re: Buds pro 3 promotion Z Fold 7

Deb71 — Tue, 26 Aug 2025 07:05:52 GMT

Haven't received my code either. Contacted CS twice. The first time they told me it was going to come 3 weeks after I got the phone. Second time they said they couldn't do anything because it was a delay with Samsung themselves.

Re: Buds pro 3 promotion Z Fold 7

Bryan1 — Tue, 26 Aug 2025 07:07:49 GMT

The guide did not help unfortunately and the 30 days have passed and still no code

Re: Buds pro 3 promotion Z Fold 7

pgn — Tue, 26 Aug 2025 07:10:40 GMT

@Bryan1 @Deb71 - see if @Dave-O2 can help, he'll be back later today after the long weekend past, watch out for a message from him later asking for more info via Private Message here on the forum.

Re: Buds pro 3 promotion Z Fold 7

madasaf1sh — Tue, 26 Aug 2025 07:32:46 GMT

o2 actually give you a phone number to call, in the t&c's

12. If the Samsung Galaxy Buds3 Pro Discount Voucher is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

Re: Buds pro 3 promotion Z Fold 7

Dave-O2 — Tue, 26 Aug 2025 08:57:08 GMT

Morning @Bryan1, @Markb11, @Deb71

Can you please drop me a PM with the mobile number linked to the orders & i'll take a closer look 👍

Re: Buds pro 3 promotion Z Fold 7

Dave-O2 — Tue, 26 Aug 2025 10:21:52 GMT

Hey @Bryan1, @Markb11, @Deb71

Just following up, as i've had it confirmed that there is a slight delay with getting these codes sent out and these should be sent out shortly.

Thanks for all your patience 😊

Re: Buds pro 3 promotion Z Fold 7

Bryan1 — Tue, 26 Aug 2025 10:29:49 GMT

Hi @Dave-O2 thank you for confirming, should I still send you a private message or just hang fire for now.

Re: Buds pro 3 promotion Z Fold 7

Dave-O2 — Tue, 26 Aug 2025 11:36:58 GMT

You're welcome @Bryan1

You can hang fire for now, we can check in next week and see if you have the code yet 👍

Re: Buds pro 3 promotion Z Fold 7

Dave-O2 — Wed, 27 Aug 2025 14:20:59 GMT

Hello @Bryan1, @Deb71, @Markb11

This has now been fixed and codes will be sent out between 27–29 August 😊

Re: Buds pro 3 promotion Z Fold 7

Costa1980 — Thu, 28 Aug 2025 12:04:30 GMT

Has anyone received their code yet? I am still waiting!

Re: Buds pro 3 promotion Z Fold 7

madasaf1sh — Thu, 28 Aug 2025 12:30:08 GMT

@Costa1980

Read the reply from Dave-o2 it says they are coming out this week. If you dont get one by Monday, then contact o2

Re: Buds pro 3 promotion Z Fold 7

RSD — Sat, 30 Aug 2025 12:20:00 GMT

I still haven't received a code, is there another delay?

Re: Buds pro 3 promotion Z Fold 7

pgn — Sat, 30 Aug 2025 13:39:45 GMT

As above, @RSD - "If you don't get one by Monday, then contact O2".

Re: Buds pro 3 promotion Z Fold 7

Kasper — Sat, 30 Aug 2025 21:27:00 GMT

Hey me too i havent recieved anything yet did anyone get it resolved?

Re: Buds pro 3 promotion Z Fold 7

madasaf1sh — Sun, 31 Aug 2025 08:17:40 GMT

@Kasper

Please read the thread, and what you need to do...