topic Re: Not getting verification codes in Other Products and Services

Not getting verification codes

earlybird1 — Thu, 21 Aug 2025 10:35:18 GMT

I have just tried to buy something online and when my credit card company tried to send a verification code to my phone it didn't appear and so the payment was declined. Although I was able to ring the credit card company and have made my purchase, it made me think there is a problem with my phone. Last week when I was accessing my bank and two buildings societies, each of them were saying they were sending me a verification code but nothing appeared on my phone. I switch my phone off every night so it should be rebooting. Do people think this is a problem with my actual hardware i.e. the phone itself or is it some O2 network problem not relaying the verification texts properly? I've had the phone for at least three years but I don't think it's more than five years old.

Re: Not getting verification codes

MI5 — Thu, 21 Aug 2025 11:22:46 GMT

@earlybird1

Tips here

Re: Not getting verification codes

Anonymous — Thu, 21 Aug 2025 12:45:13 GMT

@earlybird1 it's not your phone it's the crappy network.

I have the same issue, important texts don't always come through, but I get a massive amount of spam calls/texts that do come through.

Re: Not getting verification codes

earlybird1 — Thu, 21 Aug 2025 16:31:04 GMT

That's interesting - do you mean the o2 network? If so, there's nothing I can do?

Re: Not getting verification codes

MI5 — Thu, 21 Aug 2025 16:39:37 GMT

@earlybird1 wrote:
That's interesting - do you mean the o2 network? If so, there's nothing I can do?

@earlybird1

Ignore that, it's just trolling.

Try the tips I gave you and also use this app for any network issues.

https://www.o2.co.uk/apps/my-network