topic Re: Did not receive my new phone upgrade as was not in the two times they tried. in Other Products and Services

Did not receive my new phone upgrade as was not in the two times they tried.

douglasdr — Thu, 14 Aug 2025 15:47:13 GMT

My up grade phone under contract no: (REMOVED) has been returned to O2. According to DHL i was not in yet no card was left with a contact number for me to arrange collection. They had it from the 1st to the 11th August with just two attempts to deliver, although a I gave them an alternative day they ignored this.

Will O2 send the phone out again as I am not paying a higher tariff with no upgrade?

Thanks

Douglas

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Re: Did not receive my new phone upgrade as was not in the two times they tried.

MI5 — Thu, 14 Aug 2025 14:49:10 GMT

@douglasdr

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Flagged

Re: Did not receive my new phone upgrade as was not in the two times they tried.

madasaf1sh — Thu, 14 Aug 2025 14:49:00 GMT

@douglasdr

Nope, the phone will be returned to o2, and the upgrade cancelled, you will need to reorder once it has been returned to o2 at the current cost.

best thing to do is call o2 sales on 0800 081 0255

Re: Did not receive my new phone upgrade as was not in the two times they tried.

douglasdr — Thu, 14 Aug 2025 19:56:53 GMT

Thank you for the advice

Re: Did not receive my new phone upgrade as was not in the two times they tried.

douglasdr — Thu, 14 Aug 2025 19:57:36 GMT

Thank you for your advice