topic Re: Disney6 Text in Other Products and Services

Disney6 Text

Sukhi98 — Wed, 09 Jul 2025 11:03:41 GMT

Received a text from "O2UK" saying the following and not sure if it's legit - anyone able to help? It seems like O2 used to do this but you had to text a different shortcode:

Hello NAME, here's 6 months of a Disney+ Standard subscription on us, just as a little thank you for being with us. Text DISNEY6 to 60310 to redeem. Offer ends 6-August-2025. Auto-renews at £8.99 a month after 6 months. Cancel anytime. 18+. Terms apply. See o2.co.uk/disneyofferterms To stop texts, call 2220.

Re: Disney6 Text

jonsie — Wed, 09 Jul 2025 11:15:31 GMT

Yes it's a legit text from O2

It's a current promotion to reward loyalty

Re: Disney6 Text

Creeky — Sat, 12 Jul 2025 08:08:07 GMT

How much does it cost to text the number ?

Re: Disney6 Text

pgn — Sat, 12 Jul 2025 08:38:29 GMT

@Creeky

https://www.o2.co.uk/help/account/billing-and-usage/premium-rate-services

Re: Disney6 Text

Cleoriff — Sat, 12 Jul 2025 08:48:17 GMT

@pgn

Bit of a nerve really. Give you Disney 'free', then charge you premium rates for texting the number to get it!!

Re: Disney6 Text

pgn — Sat, 12 Jul 2025 08:53:20 GMT

Aye, that too, @Cleoriff

Re: Disney6 Text

2149jamesb — Tue, 15 Jul 2025 17:59:07 GMT

i repied to this saturday but no link has been sent by text yet

Re: Disney6 Text

pgn — Tue, 15 Jul 2025 18:12:34 GMT

All the detail here, @2149jamesb

https://www.o2.co.uk/termsandconditions/rewards/enjoy-3-or-6-months-of-disney-standard-or-premium-plan-on-us

Re: Disney6 Text

4mz — Fri, 01 Aug 2025 17:55:42 GMT

Same here I have replied and I have not received anything at all regarding this promo

Re: Disney6 Text

pgn — Fri, 01 Aug 2025 18:48:05 GMT

@4mz wrote:
Same here I have replied and I have not received anything at all regarding this promo

The text message "DISNEY6" sent to 60310 is a valid offer from O2 UK to new and upgrading customers, offering six months of Disney+ Standard plan for free. The offer expires on August 6, 2025. After the six months, the subscription will auto-renew at £8.99 per month unless canceled.

If you received the text "DISNEY6 to 60310", text back to redeem the offer.
Check My O2:
You can also check in your My O2 account to see if the offer is already there for you to redeem.

Re: Disney6 Text

Bob_Dobbs — Wed, 06 Aug 2025 12:28:29 GMT

I totally agree with Cleoriff, the text wording "here's 6 months of a Disney+ Standard subscription on us, just as a little thank you for being with us", is completely misleading. At the very least it should have been transparent and mentioned the exact cost of texting in that text. I wonder how many customers living on the breadline texted that number thinking they would be charged 35p, only to discover they're charged somewhere in the region of £1 to £5. Quite often little things like that for people on the tightest of budgets, can send them overdrawn and they get bank charges without realising. Not a good look for you 02. If you're giving something away free, then make it FREE.

Re: Disney6 Text

pgn — Wed, 06 Aug 2025 19:55:08 GMT

Yes, well - O2 did use a chargeable number for the O2 PAYG top-up line, until challenged... Chargeable 0845 was removed, Included in tariff 0345 inserted

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-PAYG-number/m-p/1615805/highlight/true#M50726

So perhaps you, @Bob_Dobbs, could share this with them as done above: