topic DISNEY6 text not working in Other Products and Services

DISNEY6 text not working

BigA — Sun, 13 Jul 2025 20:34:38 GMT

I received a text from O2 offering me 6 months of free Disney plus subscription. It asked me to text DISNEY6 to 60310, which I did but nothing happened. I waited 24 hours and tried again, this time I received a reply saying "Sorry something went wrong. Please check you have received a message from us confirming eligibility for the offer and used the correct keyword."

I guess I've been charged for two premium rate messages for nothing!

Re: DISNEY6 text not working

MI5 — Sun, 13 Jul 2025 20:59:00 GMT

@BigA

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: DISNEY6 text not working

2149jamesb — Tue, 15 Jul 2025 18:00:42 GMT

same no link yet

Re: DISNEY6 text not working

Enlli — Tue, 15 Jul 2025 18:11:43 GMT

Follow the advice given by @MI5

Re: DISNEY6 text not working

m- — Thu, 31 Jul 2025 21:34:44 GMT

any fix yet

Re: DISNEY6 text not working

pgn — Thu, 31 Jul 2025 22:00:25 GMT

@m- - You need to contact O2.

Either of the links just below will get you through to the O2 Social Media Team, pick one and drop them a message in the morning. Persistence is needed until an agent engages - good luck!

Re: DISNEY6 text not working

MI5 — Thu, 31 Jul 2025 22:08:04 GMT

@m-

The text message "DISNEY6" sent to 60310 is a valid offer from O2 UK to new and upgrading customers, offering six months of Disney+ Standard plan for free. The offer expires on August 6, 2025. After the six months, the subscription will auto-renew at £8.99 per month unless canceled.

If you received the text "DISNEY6 to 60310", text back to redeem the offer.
Check My O2:
You can also check in your My O2 account to see if the offer is already there for you to redeem.