topic Re: Disconnected in Other Products and Services

Disconnected

JuliaB1 — Wed, 25 Jun 2025 20:12:10 GMT

Hi guys, I have a question. I ordered a new sim card to replace my very old one (PAYG) over the phone on Monday. And this afternoon I suddenly got completely disconnected, cut off - no internet, no network and can't receive any sms or calls either. New sim has not arrived. Could the O2 have switched sims for me without letting me know and before I received my new sim? I really need to be able to use my number for work purposes and don't know what to do. Any advice would be appreciated. Thank you

Re: Disconnected

MI5 — Wed, 25 Jun 2025 20:24:46 GMT

@JuliaB1

Standard practice is to disable the old sim when a new one is ordered!

If you pop in store with photo ID, they will fix you up there and then.

Re: Disconnected

JuliaB1 — Wed, 25 Jun 2025 20:29:59 GMT

Oh, I see, would have been useful if they told me! Thanks for such a quick reply and info - I really appreciate it. Will do as you suggested!

Re: Disconnected

MI5 — Wed, 25 Jun 2025 20:32:13 GMT

Agreed, it would be, although they often forget to mention it!