02 policy

Mjt1 — Wed, 05 Mar 2025 10:28:26 GMT

I have been a happy 02 customer for years. I have two lines I use. One is my mother’s. She is 93. She has been given 6-12 months to live. She has af. Cancer and dementia. She will now be going into a home. Never to use the phone again. Yes she I have a contract. However I’ve asked 02 to cancel this. And they will only do so with full payment being made. I am looking to put this information on as many sites as I can as I feel it’s very uncaring to a 93 year old with said conditions. I’m looking to leave 02 on this grounds when my contract finishes. As I feel they have made no effort to support a 93 year old terminal Ill lady.

Re: 02 policy

MI5 — Wed, 05 Mar 2025 10:40:32 GMT

@Mjt1

Not sure who you spoke to (I can guess) but they are wrong.

Speak to the dedicated team about this https://www.o2.co.uk/help/account-and-billing/bereavement

topic 02 policy in Other Products and Services

02 policy

Re: 02 policy