topic Re: Insurance in Other Products and Services

Insurance

Emily1996 — Thu, 22 Feb 2024 23:15:31 GMT

Hello,

i made an insurance claim about 2 weeks ago now, was told to fill out a form, which I have done and sent back straight away & I still haven’t heard anything back. Please can I have a contact number to call about my insurance as the My 02 app can no longer help me.

many thanks

Emily Russell

Re: Insurance

jonsie — Fri, 23 Feb 2024 00:11:25 GMT

nsurance support here but you need to call customer service

O2 Insurance | Help & Support | O2

Re: Insurance

Anonymous — Thu, 21 Mar 2024 14:31:20 GMT

I made a claim on my insurance circa last Friday afternoon for a smashed screen, they collected the Google Pixel 7 from my Parents' on Monday, and I have yet to have any updates on the status of the repair or refurbished replacement.

I tried live chat but they won't talk to me because I can't scan the QR code as I don't have access to my phone.

Can anyone help?

Re: Insurance

madasaf1sh — Thu, 21 Mar 2024 14:36:57 GMT

@Anonymous

No one on here can give you any update, your best bet is to contact the repair centre, but it will be 5 to 7 days for it to be returned, and you will (should) get email notifications...

Re: Insurance

Anonymous — Thu, 21 Mar 2024 14:42:09 GMT

That's 5 to 7 WORKING days not actual days.

So with luck it should come back by the end of next week.

But customer services won't talk to me, and I'm loath to go to the shop because they'll tell me to ring up.

Re: Insurance

madasaf1sh — Thu, 21 Mar 2024 14:45:31 GMT

@Anonymous

You will need to call up, on 0344 809 0202 and they do can verification differently.