topic Re: Extras: Audible in Other Products and Services

Extras: Audible

JMF2 — Wed, 22 Nov 2023 20:43:53 GMT

Hello, I cancelled my audible extra but it’s also removed the unused credit I had on my account. This doesn’t seem very fair as I had paid for it! I can’t seem to find anyway to get in touch with o2 as the chat is constantly busy. Can anyone help?

Re: Extras: Audible

jonsie — Wed, 22 Nov 2023 20:45:35 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Extras: Audible

Enlli — Wed, 22 Nov 2023 21:04:40 GMT

I'm not sure O2 handle that as the money was paid to Audible who are the ones to reimburse

Re: Extras: Audible

madasaf1sh — Wed, 22 Nov 2023 22:03:19 GMT

@JMF2

You need to speak to Audible as nothing o2 can do about it...

Audible's Customer Service details are below:

https://www.audible.co.uk/contactus

Just found this on the Audible Help Pages, so looks like its tough luck, they remove any unused credits.. Its the Amazon way 😞