topic Re: Amazon Prime in Other Products and Services

Amazon Prime

Chopstar101 — Sat, 07 Oct 2023 16:04:40 GMT

I am paying for Amazon Prime through my O2 account but I don't have it in my Amazon account. It is offering me a 30day free trial.

How can I access the Amazon Prime I am paying for through O2 in my Amazon account?

Also, it says on O2's website that this Amazon Prime subscription can be cancelled any time but on MyO2 it says that this extra is for a 6 month minimum term.

Very disappointed and annoyed to be paying for for a service I cannot use, compounded by not being able to cancel it. Poor show O2.

Re: Amazon Prime

MI5 — Sat, 07 Oct 2023 16:08:39 GMT

@Chopstar101

See guide

Re: Amazon Prime

SurfinBird — Mon, 20 Nov 2023 07:41:03 GMT

Yes, there seems to be contradictory information regarding this O2 Extras Prime offer. I've signed up under the impression that I could cancel it anytime but now appeared to be locked in for six months albeit at a slightly reduced price.

Some clarification would be welcome. Thank you.

Re: Amazon Prime

SurfinBird — Mon, 20 Nov 2023 07:42:28 GMT

I signed up this morning but can't see the cancel or removal option for my Prime Extra.

Re: Amazon Prime

madasaf1sh — Mon, 20 Nov 2023 08:08:55 GMT

@SurfinBird

Yes it says in the Terms and Conditions for the Extra that the minimum term is 6 months

https://www.o2.co.uk/termsandconditions/rewards/o2-extras

It can taker 24 to 48 hours for the option to set the cancellation at the end of the minimum term..

Re: Amazon Prime

SurfinBird — Mon, 20 Nov 2023 08:54:24 GMT

Do you know if am I able to cancel starting the Extra at all if I don't want to sign up for 6 months minimum?

Re: Amazon Prime

madasaf1sh — Mon, 20 Nov 2023 09:35:59 GMT

@SurfinBird

No you cant, as soon as you click start then it starts for 6 months, I would read the terms and conditions.

Re: Amazon Prime

SurfinBird — Mon, 20 Nov 2023 09:42:46 GMT

OK - thanks.

Still think the T&Cs are misleading though.

Re: Amazon Prime

Oxonian — Mon, 20 Nov 2023 20:10:19 GMT

@SurfinBird

If you consider that the T&Cs are misleading, I suggest that you consider making a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Your complaint will give O2 the opportunity to ensure that the T&Cs are transparent, so please clearly articulate why you believe that they are misleading in their current form.

Re: Amazon Prime

SurfinBird — Tue, 21 Nov 2023 05:58:24 GMT

Thanks for the links.

I don't appear to be only person for whom this may cause confusion as I posted about this in the MoneySavingExpert forums and a repondent there interpreted the 6 month mimimum term I highlighted in the T&Cs above as referring to a minimum O2 contract length.

Re: Amazon Prime

madasaf1sh — Tue, 21 Nov 2023 08:28:39 GMT

@SurfinBird

It is quite clear that your minimum term is 6months, but you cancel at anytime, but the 6 months minimum term applies and your extra will be cancelled at the end of that 6 month period.

I have done this with loads of extra's where I sign up and then within the next few days go in a cancel the extra..

I wouldn't even bother complaining, as the terms are quite clear in my view, but you could always wait 8 weeks and find out the same the information...

BTW the 6mth minimum is set by Amazon.