topic Re: Calls abroad in Other Products and Services

Calls abroad

Jp20 — Thu, 06 Apr 2023 15:31:37 GMT

Don’t know if I am asking in the right place but someone might be able to help.
my son is travelling abroad. Currently in Ghana. He just got his bill and has been charged £52 for 2 calls that I made to him. Why is he charged when I called him? Tried the online robot app and been waiting all day still no reply!

Re: Calls abroad

Enlli — Thu, 06 Apr 2023 15:41:22 GMT

Calls in both directions are chargable at international rates

Standard ratesMaking calls£2/minReceiving calls£2/minSending

texts50p/text

Using data£7.20/MB

Re: Calls abroad

Bambino — Thu, 06 Apr 2023 15:44:35 GMT

@Jp20 I don't think O2 has any agreement with any network in Ghana, hence the hefty charges:

https://www.o2.co.uk/international/using-your-phone-abroad

Re: Calls abroad

madasaf1sh — Thu, 06 Apr 2023 17:26:56 GMT

@Jp20

Because whilst roaming calls received or made are chargable has they been since roaming first started. And Ghana, is one of those countries where charges are the standard charges...

Not sure why you think they should be free...